Knowledge Management - Advice

May 18, 2018, 2:40 am

≫ Next: Avalanche 5.3, I would like to disable one device group

Hello,

We have been asked to set up a knowledge base, first of all for analysts and eventually end users. I was wondering if anyone here could offer some advice on how you implemented Knowledge Management before we start planning/testing (or perhaps be willing to provide an example of your own).

My main thoughts are:

- how are your analysts finding their information? background search, search field, via a query or a knowledge management landing page?

- will there be a performance impact having background search enabled?

- after being implemented did this meet their expectations? i.e. did this improve efficiency in finding the required information than when they searched via other internal sources such as SharePoint, Filestores or company website?

Any other words of wisdom before we embark upon our Knowledge Management journey welcome

Thanks in advance,

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Avalanche 5.3, I would like to disable one device group

June 13, 2018, 4:44 am

≫ Next: MS18-05 Updates für Server 2018 R2 und Server 2012 R2 schlagen seit Rev. 2 fehl.

≪ Previous: Knowledge Management - Advice

Avalanche 5.3, I would like to disable one device group so that the units will no longer function. I have disabled the device group but the units are still active (remote monitoring). The profile for these covers other sites so I can not disable the profile. RF units are WT4090s CE5. Is there a way?

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MS18-05 Updates für Server 2018 R2 und Server 2012 R2 schlagen seit Rev. 2 fehl.

June 8, 2018, 5:06 am

≫ Next: HTML field slow after image paste

≪ Previous: Avalanche 5.3, I would like to disable one device group

Hallo zusammen,

wir haben bei augenscheinlich allen MS18-05- Updates für Server 2008 R2 und Server 2012 R2 folgenden Fehler.

Die Rev. 1 der Patche wurde auf allen System ordnungsgemäß in der Pilotphase installiert. Am 15.05. wurden die Pakete auf Revision 2 erhöht (Catalog 2.0.2.4993).

Die Installation der Rev. 2 schlägt mit folgender Meldung fehl.

Script failed on line: 16 at command 'ExitProcEx' with error: Installation failed after 3 attempts Interner Fehler. (0x0000054F)

In der CL5.log auf dem Client ist folgende Zeile zu finden

STWin32::CWin32Exception at FileStream.cpp:47: Could not create a file stream on 'C:\AdvPatchManagement\{58DE1D0F-427F-49E4-87DC-A0F02B532750}\windows6.1-kb4103718-x64_server_GER.msu': Error 2: Das System kann die angegebene Datei nicht finden..

Im entsprechendem Paketverzeichnis ist die Datei windows6.1-kb4103718-x64_server_GER.msu nicht zu zu finden, sondern nur diewindows6.1-kb4103718-x64_GER.msu.

In der entsprechenden Patch.bat steht folgende Zeile, die den augenscheinlich falschen Namen enthält.

set LSFN=windows6.1-kb4103718-x64_server_GER.msu

Laut Schavlik Patch Userguid ist die LSFN-Variable zur Definition des sprachspezifischen Dateinamen gedacht.

Ein löschen der Patche und APM neu synchronisieren lassen löst das Problem nicht. Das Problem muss scheinbar beim APM Katalog zu suchen sein.

Incident ist auf, leider habe ich wenig Hoffnung zeitnah eine Lösung zu bekommen.

Hat noch jemand eine Idee wie man das Problem umgehen könnte?

MfG

Christian

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HTML field slow after image paste

March 26, 2018, 4:41 am

≫ Next: Does anyone know how to link GoldMine fields to fields in Adobe Acrobat or is there an SQL query for this?

≪ Previous: MS18-05 Updates für Server 2018 R2 und Server 2012 R2 schlagen seit Rev. 2 fehl.

Hi,

has anyone ever had slow HTML editor after pasting an image ?

I tested with some browsers and after pasting 2 or 3 fullscreen images the component is barely usable with lag when typing (the slower is chrome in that case).

Does anyone has a workaround for that behavior ?

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Does anyone know how to link GoldMine fields to fields in Adobe Acrobat or is there an SQL query for this?

June 7, 2018, 8:14 am

≫ Next: Invalid Username or Password error when logging into Server Configuration Portal in 10.1 FR1

≪ Previous: HTML field slow after image paste

Does anyone know how to link GoldMine fields to fields in Adobe Acrobat or is there an SQL query for this?

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Invalid Username or Password error when logging into Server Configuration Portal in 10.1 FR1

June 13, 2018, 6:05 am

≫ Next: Unable to connect to Management server

≪ Previous: Does anyone know how to link GoldMine fields to fields in Adobe Acrobat or is there an SQL query for this?

When I tried to login to SCP, I get Invalid Username and Password, Could anyone please assist on this?

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Unable to connect to Management server

June 13, 2018, 6:21 am

≫ Next: Can I have a different profile for each management group?

≪ Previous: Invalid Username or Password error when logging into Server Configuration Portal in 10.1 FR1

For some reason when I'm logged into the Management Console, I'm no longer able to connect to my management server and get an error saying "The user name or password is incorrect". Also, when I'm logged into Environment Manager and try to open a configuration from the management server I get an error saying "No supported Management Center found". I'm seeing a load of errors in the event log on the Management server relating to the Appsense Scheduler Service service and the Appsense Events Dispatcher service terminating unexpectedly. Checked connection, permission etc to she SQL server and database and all looks good. This has only happened in the past 2 or 3 days. Any ideas what could be the issue?

Thanks

Phil

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Can I have a different profile for each management group?

June 13, 2018, 5:18 am

≫ Next: How to set an HKLM regkey based on a machine once

≪ Previous: Unable to connect to Management server

Hi,

I need some clarification.

Right now if a user is moved to another management group his profile will somehow move with him. I can't find his profile via Personalization Analysis in the old management group anymore but instead I can see his data when I do Personalization Analysis on the new management group. Is this the expected behaviour? I'd like to create a seperate profile for each management group. How can I achieve this?

Thank you!

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How to set an HKLM regkey based on a machine once

June 13, 2018, 5:46 am

≫ Next: Configure browser homepages

≪ Previous: Can I have a different profile for each management group?

In IWC it's possible to create an HKLM key, but assigning the key is only possible based on a user level (why?)

It's possible to configure it on an OU but then every user logging on to that machine (Xenapp in this case) will set the HLKM key.

If you ask me a little bit pointless because HKLM will apply to everyone.

My question is, is there a nifty way in this feature to get it working so that that the HKLM key is set once for every Xenapp server?

If not then it would be a nice feature to have the res service pickup the HKLM key and have it set already before logon and make it possible to apply it to computers and not to users.

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Configure browser homepages

June 13, 2018, 6:42 am

≫ Next: How to link a specific process to a specific task process

≪ Previous: How to set an HKLM regkey based on a machine once

Hi,

I'm new here on the forum. I have started using RES for a while now and i'm learning more and more each day.

I would like to know what the best way is to configure homepages for

firefox

chrome

Internet Explorer

Support would be appreciated.

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How to link a specific process to a specific task process

June 12, 2018, 8:32 am

≫ Next: Distribution package fails, return code 105

≪ Previous: Configure browser homepages

I have two Request Processes, lets call them Request_Process_1 and Request_Process_2, and I also have two Task Processes, again Task_Process_1 and Task_Process_2.

What I want to do is have Request_Process_2 use Task_Process_2 to create its tasks, even though Task_Process_1 is the default Task Process.

Any Ideas?

Thanks!

Tiago

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Distribution package fails, return code 105

April 9, 2013, 10:37 pm

≫ Next: How do we create Dashboard on BridgeIT 2016?

≪ Previous: How to link a specific process to a specific task process

We have just downloaded the LANDESK 9.50 on a server. It is still running in trial mode. Im trying to test Distribution packages.

Im distributing a msi package. The destination has the new agent and it appears to be working fine. When I run the task it fails on a return code 105.

Here is an extract of what I see in the "view log file" option.

Processing package : Cisco VOIP Agent
Wed, 10 Apr 2013 10:14:23 File (\\-----\-----\------\-------\-------AgentDesktop.msi) is not in cache
Wed, 10 Apr 2013 10:14:23 Will attempt Peer Download.

Wed, 10 Apr 2013 10:14:23 Will attempt Preferred Server Download.

Wed, 10 Apr 2013 10:14:23 About to call DownloadFiles (1 files) with these settings:
Wed, 10 Apr 2013 10:14:23 m_allowedBandwidthWAN: 100
Wed, 10 Apr 2013 10:14:23 m_allowedBandwidthLAN: 100
Wed, 10 Apr 2013 10:14:23 m_maxDiscoveryThreads: 15
Wed, 10 Apr 2013 10:14:23 m_discardPeriodSeconds: 604800
Wed, 10 Apr 2013 10:14:23 m_preserveDirectoryStructure: 1
Wed, 10 Apr 2013 10:14:23 m_bUseWanBWForPush: 0
Wed, 10 Apr 2013 10:14:23 m_bSynchronize: 0
Wed, 10 Apr 2013 10:14:23 m_downloadControl: AttemptPeer
Wed, 10 Apr 2013 10:14:23 m_preferredServerControl: AttemptPreferredServer
Wed, 10 Apr 2013 10:14:45 processing of package is complete, result -1918107543 (0x8dac0069 - code 105)

Where should I be looking to resolve this and any ideas what my problem might be?

Regards

Mike

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How do we create Dashboard on BridgeIT 2016?

June 14, 2018, 3:38 am

≫ Next: how can i get the name of a request offering in a dbo.servicereq query

≪ Previous: Distribution package fails, return code 105

Hello,

I have been attempting to create a dashboard on bridgeIT test site, however I don't seem to be able to create the dashboards.

I log in as Admin in the bridgeIT however I am not presented with any options to add dashboard.

Recently been on the 2018 Ivanti training with workspaces but I'm guessing 2016 is slightly different.

Here is a screen shot of what I see:

and there is not any space for adding a gadget either.

Thank you!

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how can i get the name of a request offering in a dbo.servicereq query

June 13, 2018, 12:05 pm

≫ Next: Update field from incoming email

≪ Previous: How do we create Dashboard on BridgeIT 2016?

Heat 2015 SQL 2014 - How can I get the name of a request offering in a dbo.servicereq query. I am running a query on service request tickets. I would like to include the name of the request offering in my results as a column. I can't figure out what to join or union as nothing matches between dbo.servicereq and dbo.servicereqtemplate. I want to include:

YEAR(ServiceReq.[CreatedDateTime]) asYear,

(varchar(3),ServiceReq.CreatedDateTime)asMonth

,[ServiceReqNumber]asTicketNumber

,ServiceReq.[Sisu_CustomerRedID]asFacility

,ServiceReq.[CreatedBy]

,ServiceReq.[CreatedDateTime]

,ServiceReq.LoginID

,Servicereq.ProfileFullName

,ServiceReq.Source

,ServiceReq.CustPriority

,ServiceReq.[Status]

FROM {database}.[dbo].[ServiceReq]

dbo.servicereqtemplate.name is what I am trying to get

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Update field from incoming email

June 5, 2018, 5:40 am

≫ Next: Ubuntu und DSM

≪ Previous: how can i get the name of a request offering in a dbo.servicereq query

Hi, we have a 3rd party that emails "ticket created" notifications into our HEAT system. These emails attach onto our record using "Incident# <incident number>" in the subject. What I would like is for the incoming email to update our "3rd Party reference" field. Is this possible? The documentation hints at using the format <fieldname>$<fieldvalue> in the email body to do this, but I cannot seem to get this to work.

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Ubuntu und DSM

June 14, 2018, 4:58 am

≫ Next: Need script to install printer from Landesk

≪ Previous: Update field from incoming email

Hallo zusammen,

hat hier jemand bereits Erfahrungen mit DSM in Zusammenspiel mit Ubuntu?

In den neusten Versionen wird Ubuntu ja offiziell unterstützt und kann installiert, mit Paketen bespielt und gepatcht werden.

Die Installation war (über Umwege) nur als DriveSnapshotRestore möglich. Das schränkt zwar in so fern ein, als dass man z.B. die Festplattengröße nicht variieren kann, aber es funktioniert zumindest.

Kennt hier jemand eine schönere/komfortablere Lösung?

Anschließend habe ich versucht testweise ein Paket auf Ubuntu zu installieren (die manuelle Installation des DSM Clients hat funktioniert).

Leider habe ich es nicht geschafft das Paket auch zum installieren zu bringen, da im Log zwar zu sehen ist, dass die Zuweisung gefunden wurde, anschließend aber die Meldung "No current policy found" kommt.

Hat schon jemand geschafft Pakete auf Ubuntu auszurollen?

Grüße

Lukas

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Need script to install printer from Landesk

June 12, 2018, 1:55 pm

≫ Next: Query contents of a config file

≪ Previous: Ubuntu und DSM

Running endpoint manager 2016 sp3.

I have tried several scripts I found in the forum and outside the forum but can't get any to work to install a printer through a software distribution task.

My script writer is in the hospital with cancer and I don't write scripts.

Any help?

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Query contents of a config file

June 12, 2018, 10:33 am

≫ Next: Agent installation Ubuntu 16.04

≪ Previous: Need script to install printer from Landesk

We are starting to setup a rollout of an upgraded version of a piece of software (Hyland Onbase). We have several different pushes, where the only difference is a couple of lines in the config file for the program, and determines certain policies, and the server cluster to connect to (different departments have different clusters). I figured out how to add the .config file to inventory, but was wondering if there is any way that a query can be written to look for specific information inside the config file? I don't see any way to do it.

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