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How to include multiple customers / stakeholders in notifications on an Incident

June 15, 2018, 1:24 pm
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OK, so I know that is a vaguely worded question, so let me explain.   I was just approached and asked if there was some way of keeping multiple people"in the loop" on particular incidents.  They worded it as adding "multiple customers" but the outcome is that they want other stakeholders (besides the customer, generally department heads or other management types) included on Incident notifications.  These people would not have access to Ivanti (other than the regular SSU role).  Would a setting these people up as a team be the best way to that?  Our system is still in it's infancy and I'm trying hard to build the system with better concepts and design in mind.

 

I'm very interested in hearing how some of you have tackled this issue.  Thanks!

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Error upgrading Service Desk Framework

June 14, 2018, 1:37 pm
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Hello -

 

We're trying to run the upgrade feature on Service Desk Framework in Configuration Center and are getting an error.  The Logon Policy is set to Explicit. Does anyone know how we can get around this?

<MetadataLogEntry xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<Sql>ALTER TABLE cm_change_note ALTER COLUMN usr_text_html nvarchar(max) NOT NULL</Sql>

<Result>Failure</Result>

<ErrorMessage>Cannot insert the value NULL into column 'usr_text_html', table 'Landesk10.dbo.cm_change_note'; column does not allow nulls. UPDATE fails. The statement has been terminated.</ErrorMessage>

</MetadataLogEntry>

-<FatalError>

<Description>Cannot insert the value NULL into column 'usr_text_html', table 'Landesk10.dbo.cm_change_note'; column does not allow nulls. UPDATE fails. The statement has been terminated.</Description>

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Knowledge Management - Advice

May 18, 2018, 2:40 am
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Hello,

 

We have been asked to set up a knowledge base, first of all for analysts and eventually end users.  I was wondering if anyone here could offer some advice on how you implemented Knowledge Management before we start planning/testing (or perhaps be willing to provide an example of your own).

 

My main thoughts are:

- how are your analysts finding their information?  background search, search field, via a query or a knowledge management landing page?

- will there be a performance impact having background search enabled? 

- after being implemented did this meet their expectations? i.e. did this improve efficiency in finding the required information than when they searched via other internal sources such as SharePoint, Filestores or company website?

 

Any other words of wisdom before we embark upon our Knowledge Management journey welcome

 

Thanks in advance,

A.

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Improving information in approval emails

June 12, 2018, 2:38 pm
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Hey Community,

 

I'm wondering how you all handle the information sent in approval emails. The issue I'm having is that there are a large number of options in some of my service catalog requests. Some are in upwards of 20+ options, all of which have other required fields. I'm trying to send just the relevant information in the email, not all options in the request. We tend to use boolean fields for options.

 

I'm aware of how to get info in to the email by using the GetSRPValue function. Currently, we only send if the user checked an option or not by updating a field in the SR, then we use that field in the email. What I really would like is either the ability to send what shows up in the Parameters tab or another way to display if an option is selected along with the fields relevant to that request.

 

So if a user checked this box and filled out the required fields, I'd like to send in the approval email that they requested what was checked along with the required fields that were filled out. If the box isn't checked and fields weren't filed out, I don't want it in the email. Any suggestions on how to do this? 

 

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email templates

June 13, 2018, 3:09 pm
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Im working on trying to create new email templates (i.e signatures).

 

Each dept wants slight variations.  Essentially I am trying to have if/then and maybe a if/then/else statements in the template.

 

 

I've discovered that I can conditionally include a file and code like this works:
<<file:(&username)="BRENT"?G:\SALES\Signatures\customer_service.txt>>

 

 

However every time I attempt to use a "user_var" I get nothing.
EG:  <<file:(&user_var.Dept)="Customer Service"?G:\SALES\Signatures\customer_service.txt>>
even though <<&user_var.Dept>> works just fine by itself.

 

 

Any help would be appreciated and hopefully documentation on syntax of other commands that maybe available.

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Re-run task on software distributed to Portal Manager will INSTALL the software

May 25, 2018, 5:35 am
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If i have a application published to Portal Manager with setting:

Task Settings:

Frequency: Run Once

Checked: Optional (display in portal) and "allow users to run as desired (keep in portal after selected)

 

Problem 1:

 

First time i run the schedule task the software is availible in Portal Manager for my users.

What i have noticed is when a computer is re-installed with new OS the software will not be availible again in Portal Manager for the computer because it have already been succesfully publish to Portal Manager before.

Very annoying... any setting to fix this problem?

 

Problem 2:

First time i run the schedule task the software is availible in Portal Manager for my users.

If i choose "re-run task" on a computer that alrady successfully published a software to portal manager, it WILL INSTALL the software?! Even if i have the task setting: Optional (display in portal)

Or if i choose Task settings frequency to Run Daily, the first time it will publish to portal manager, the next day it will INSTALL the software...

This must be a bug?

 

Regards Johan

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How to send email all task owners in a Milestone

October 30, 2017, 9:54 am
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I'm looking for a way to send an email to all owners of tasks in a Release Milestone. I'm thinking a quick action would be best, but not sure how to automatically add all task owners (assignees) to the To: field of the email.

 

Anyone know how to write that function?

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Coloured text does not show in Web Access when ticket has been logged through Workspaces.

June 15, 2018, 3:28 am
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I am trying to encourage our users to log incidents via Workspaces rather than via email. The ability to use coloured text to highlight important information is one of the things I was hoping to use to persuade them, as jobs logged via email never show in colour. However, I am seeing some inconsistency.  I have tried some tests - if we log a job via Workspaces using coloured text, and save the job, the colour shows up in Workspaces but not in Web Access

If we log a job in web access the colour shows in both interfaces.  Is this a bug or by design, and if a bug, does anyone know a case number that I can get myself added to?

 

Thanks

julie

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Ivanti Workspace Control 10.2 - Citrix XenApp 6.5 : Application can't be started

February 9, 2018, 12:47 am
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@

Hi,

 

since upgrade in Ivanti Workspace Control 10.2, when we publish Citrix application through Ivanti Console, we cannot launch them in any way !

 

A simple Calculator publication with basic parameters show an error message trough StoreFront : "Application Can't be started".

Parameters for this publication are attached in this message.

 

If we try to launch them directly through Ivanti Concole ("Run Application Now" button) we have a nice message > ... Application can't be started.

 

But if we unselect "Enable Instant Passthrough..." we can launch Calculator in this mode but same error message through StoreFront.

 

Details about our Citrix farm ; Citrix XenApp 6.5 R07 / Win2008 R2 with three Delivery Controller. All our server are in Ivanti 10.2.0.1 version...

 

This is urgent, we already began our migration to this new version ...

 

Thanks

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Network Discovery during provisioning

June 5, 2018, 6:49 am
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I have been searching for a way to turn on network discovery for all profiles during provisioning but I have yet to find a way,  information I can find is either old or has spotty results.  I have tried various methods in unattend.xml they are not working, and usually making things worse by keeping the agent from running after CTOS.  Does anyone know if there is a way to turn on file and print sharing during provisioning so that the OSD doesn't pop up asking for network visibility?  We have found that if someone isn't there to answer that, then file and print sharing remains off and provisioning fails. 

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Browse Credentials - Taking over Console

June 18, 2018, 7:13 am
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Product: Ivanti patch For Windows (9.3.0 : 4510)

 

Hi All

 

Hoping someone can save me from alot of extra work.

 

I have just taken over the Ivanti Patching for a number of estates in out company which where previously managed by a single user. When all the patching was set up it was set up under his Personal account. I am now in the process of taking over will be moving this to be managed by a Single Service Account, I have re-added required credentials fine, re-added the hosts fine. Off to a great start so far

 

When running a test Scan against a machine group 0 machines are discovered or scanned, in the machine group in question the VM's are there but there is no "Browse Credentials" assigned to the VM's. When I R-Click to add these credentials to the VM's the "Browse Credentials" Setting is Greyed out and not able to be selected. (see Image below for example)

 

My current solution to this is to manually re-add each individual VM back into the machine group which then presents the "Browse Credentials" with ones assigned and I am able to run a Scan successfully.

 

Is there a way round the "Browse Credentials" being Greyed out or is there a reason for this that can be worked around. There are multiple Machine groups with 200+ VMs whcih will need to manually added in so will take considerable time, where I could Select all and change the Brewse Credentials for all in one go if this was not greyed out.

 

ivanti_image.PNG

 

Hope this issues makes sense and someone has some insight.

 

Thanks

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Migrating Machines from Management Center 8.7 to 10.1 FR4

June 8, 2018, 8:58 am
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i am Actually Testing the Migration of machines from 8.7 to 10.1 AMC

following are the Steps i followed and faced some issues

 

  1. Uninstalled the CCA and EM Agent using an uninstaller utility from a Machine which is pointing 8.7 AMC deployment group
  2. Rebooted
  3. Installed the packaged 10.1 CCA  which will register the machine into a 10.1 Deployment group called “staging”
    1. When I install the 10.1 CCA, the machines started showing up in the 10.1 Staging deployment group – this is working as expected
    2. Rebooted the machine to run the “staging” deployment group’s startup actions
    3. Staging policy has the startup action to unregister the machine from the current deployment group and register with appropriate production deployment group based on the Domain of the Machine, - this is working fine
  4. Both the 10.1 Staging and Production deployment group is configured to install the agents -  this is working fine I could see that remaining agents (EM and AM )were got installed
  5. % of deployment is 100% for the Migrated machine on 10.1 deployment group -this is working fine from the 10.1 console perspective
    • 10.1 version of EM and AM policy is also there in the Add or remove programs List
    • Checked the Following location to verify which policy is part of the machine c:\programdata\appsense\   there is no configuration at all, I could only see merged config folder and system configuration

When I actually logged into the Migrated Machine, I did see the following issue

 

Issue 1

    1. 8.6 version of EM policy and 8.9 version of AM policies are still there in the Add or remove programs list
    2. 10.1 version of EM and AM policy is also there in the Add or remove programs List
    3. Checked the Following location to verify which policy is part of the machine c:\programdata\appsense\   there is no configuration at all, I could only see merged config folder and system configuration

 

Could any one  please Advise us,  how can we re mediate this ?

I was actually expecting the that the 8.6 EM and 8.9 AM  policy to be  replaced by 10.1 policies

 

 

Issue 2

 

  • Machine is reporting online on both the infrastructure (AMC 8.7 and 10.1)
  • I was able to poll the machine from both infrastructure

 

I was expecting that machine should report offline on the non-active deployment group so that we can mark that machine as Migrated one.

 

Any Suggestions on the best practices on how to migrate the 8.7 machines to 10.1 infrastructure? 

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DSM 2016.2 R2 WIN10 1709 Setup Failed, Return value was 31

June 18, 2018, 12:58 am
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Hallo zusammen,

 

Ich bin dabei das 1709 update zu paketieren. Nachdem ich die install wim erstellt und als iso auch erfolgreich installieren konnte, bin ich in dsm auf ein Problem gestoßen. Denn ich bekomme immer die Meldung Setup Failed, Return value was 31. (siehe screen) während des "Install feature" Parts. Ich hab auch das Setup File Package und das OS Config Package neu erstellt. desweiteren hab ich auch schon versucht die unattend.xml anzupassen, habe den Teil mit dem ProductKey rausgelöscht. Ich habe noch weitere screens von den installations logs beigefügt vielleicht hat ja noch jemand eine Idee?

installwindows_error31.PNGsetuprr.PNG

 

setupact.PNG

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Question on Inventory Results

June 18, 2018, 7:51 am
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We are in the middle of testing in-place upgrades to our public computer labs from W10 1607 to W10 1803 via WSUS and ran into an issue with inventory results.  We set up an upgrade overnight in one of the labs and when we looked at the results in Ivanti it showed that 5 out of 19 machines had upgraded.  I remoted into one of the machines that reported as still being on 1607 and saw that it had in fact upgraded to 1803.  I then looked at the query results and saw that the machines still reporting as 1607 had a Last Updated by Inventory Server timestamp of 4:30AM, which was around the last reboot I had set up.  I highlighted all the machines reporting as 1607 and did a Full Sync Scan on them.  They still reported as 1607, including the one I knew was 1803.  I then remoted back into the machine reporting as 1607 but had upgraded and ran the inventory scanner from that end (C:\Program Files(x86)\LANDesk\LDClient\LDISCN32.exe) and the machine still reported to the console as 1607.

 

I finally rebooted all the machines reporting 1607 and after the reboot the Last Updated by Inventory Server timestamp changed to the current time and they all reported correctly that they were on 1803.

 

Am I doing something wrong?  Am I expecting results I shouldn't?   Shouldn't a Full Sync Scan (or an LDISCAN32.exe) have updated the server as to the OS version installed on the machine?  My understanding from previous versions was that a Full Sync scan would update the server.

Why did it take a reboot for them to report correctly?

 

Thanks for any help/insight

 

Rick Heckbert

 

Ivanti 2018.1

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Where is the list of folder locations that have been manually set to 'sync' stored?

June 18, 2018, 8:53 am
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Using DataNow 4.1, end users can right click a folder and within the DataNow menu select 'sync'.

 

Is this folder name stored in a central place in that user's profile as I can't find it in the registry?

 

Just wanting to have an audit of which users have synced their folders for offline access please.

 

Regards,

 

Jonny

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"Object reference not set to an instance of an object" Error when using service catalog

May 30, 2017, 4:02 pm
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Hi all. How can I fix this issue. I created a new process with new CI type, CI, objects, attributes, window, views, rules, etc., but it doesn´t work. I don´t know what to check because apparently all is OK.  Thanks in advance for your help.

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How do I purge old emails?

May 29, 2018, 11:15 am
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In less than a year, my system has accumulated 525,000+ emails.  I would like to maintain 60 days worth.

How do I set the system to purge the older records?  And, by purging, would that also purge the journal entries that were created as a result of the processed emails?

 

Ryan

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Error with Workspace Control in CentOS 7 w/ Docker

June 18, 2018, 10:35 am
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We're experiencing an issue when running Ivanti Workspace Control version 10.2.0.411074 in CentOS 7 server.  If Workspace Control is running and a separate Docker image is started, Workspace starts showing errors and the system eventually locks up.  I've attached a screenshot of the errors.

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Conditional rollback trigger

June 18, 2018, 10:36 am
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I need to condition a rollback trigger dependent on the currently logged in user (not = MASTER). My question is, how do I access the currently logged in user from the SQL server? An example would be greatly appreciated. Thanks.

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How to add multiple owners and CC field to Incidents

December 14, 2017, 3:04 pm
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By default, Incident has only one Owner and does not have a CC field.  What is the best way to add multiple owners to the same incident and how to add a CC field so anyone in CC receives an email.

 

Not sure if the below would work or break things but I added multiple Owner dropdowns.

 

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