Hey guys, I have an issue were I used to be able to export programs that were installed on a computer to a csv file. This way we could check what software was installed and attach that to a ticket for future reference. Now when I try to export as a csv file, the information is empty. As a troubleshooting step, I can try to "View as a report" but, each time I do this, the report is empty and it gives an error message "this report contains no data". I get the same thing if I try to export a csv or create a report for all our preferred servers. What happened? Running 2016.
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Software export to CSV or View As Report contains no data
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Wake on Lan Devices wont shut down
Hello,
as you can read in the Title, im trying to use WoL to Patch devices and shut them down. The script is working without any problems, but the devices wont want to shut down after the task was sucessfully executed (I've waited more than 2 hours after completion).
As you can see in the Screenshot, Wake up devices is checked (Most of the devices are waking up, but not allways every device).
Is there something i am missing?
Many thanks!
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Reclamation and adding to portal
I am just getting around to start adding reclamation tasks for certain pieces of software and had a couple of questions first.
1. Reclamation seems straight forward, any gotcha's to be aware of?
2. While going through the options, it shows an option to add the computer to a scheduled task that adds the software into the portal to reinstall it. I am pretty sure this does not exist, but my boss wanted to know if we could limit the install unless we have available licenses. Is this functionality granted inside EPM?
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Where is data for Journal.notes stored
Where is data for Journal.notes stored? I see the Notes# object but it doesn't have any fields that distinguish what each entry is associated with. I want to query for Notes that are related to CMDB Types only.
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Updating AV in an Isolated Network
Hi,
I would like to know is there anyway to update an AV definition in an Isolated Network? Is there any guide?
Thanks
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Deleting Kaspersky with KAV Removal Tool password
Hello,
When i try to delete the Kaspersky with the KAV Removal Tool he is asking for a username and password.
We never had a password or changed it. Where can i find the password? Someware in al installation follder or map?
Please help.
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Spyware Status is disappearing from machines
A month ago, LANDesk Spyware scan detected "High Priority" spyware on 173 different machines. Now, if I go into Patch and Compliance - Spyware (all items), I only see "High Priority" spyware on 2 different machines. We do not have auto-fix enabled, and we have done nothing to remediate these machines. How did 171 machines become "clean" when we did nothing to resolve them? Has anyone else seen this happen?
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Anti-virus Karspersky Documentation for Ivanti
Do Ivanti have any documentation on Anti-virus Kaspersky on how it works or some information/data that can help us as well as our client?
Also, to determine the pros and cons of it. Thanks
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Patches are not installing
when run the security scan it build the list and download the patches, but it gives error failed to run and ends with "Exiting with return code 0x8db3019c (412)."
we have around 5000 systems in our environment and found this error with close to 600 systems.
below is the error
Fri, 08 Jun 2018 18:38:46 ReportRepairResult returned failure: Repair failed
Fri, 08 Jun 2018 18:38:46 Message returned from repair script was Repair failed
Fri, 08 Jun 2018 18:38:46 ERROR(RunVbScript) Failed to run command - 80004005
Fri, 08 Jun 2018 18:38:46 DownloadPatch ERROR: Failed to run commands (80004005).
Fri, 08 Jun 2018 18:38:46 Last status: Failed
Fri, 08 Jun 2018 18:38:46 DeferredReportAction: name 'Firefox_Setup_60.0.1esr_x86_tw14665-39666zh-tw.exe', code '1', type '-1', status 'Repair failed'
Fri, 08 Jun 2018 18:38:46 App killer is stopping
Fri, 08 Jun 2018 18:39:43 TimberHlpr DLL_THREAD_ATTACH called
Fri, 08 Jun 2018 18:40:50 TimberHlpr DLL_THREAD_DETACH called
Fri, 08 Jun 2018 18:40:50 TimberHlpr DLL_THREAD_DETACH called
Fri, 08 Jun 2018 18:40:56 Closing the status dialog.
Fri, 08 Jun 2018 18:40:56 remoteui set to true. Sending 2...
Fri, 08 Jun 2018 18:40:56 ClosePipes
Fri, 08 Jun 2018 18:40:56 ReadPipeMessage, h is NULL. Returning false
Fri, 08 Jun 2018 18:40:56 ClosePipes
Fri, 08 Jun 2018 18:40:56 TimberHlpr DLL_THREAD_DETACH called
Fri, 08 Jun 2018 18:40:56 Exiting with return code 0x8db3019c (412).
Fri, 08 Jun 2018 18:40:57 TimberHlpr DLL_PROCESS_DETACH called
Fri, 08 Jun 2018 18:40:57 Process is terminating, cleaning scanner...
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How to avoid a 'new record menu' from displaying 'Template' quick action by default
I want to setup a template which should only be displayed through the 'Button Invokes Action' option under layout however I am seeing all templates that I create being displayed in the drop down for 'New Change' by default. Is there a way to avoid it.
Example: I create a new Template quick action in change and the template is displayed under the drop down for New Change. Instead I want to call the template via button invokes action in layout.
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Hide saved search field on list
Hi All,
If we define a saved search then use that for a list on a dashboard, the field used in the saved search automatically gets added to the list.
Can this be prevented?
TIA
Declan
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Is there a way to see Serial Numbers of USB drives
Looking for a way to see the Serial Numbers of USB drives on computers that do not block them. On systems that block USB it list them under Security Activity > Device Control > Blocked Storage Devices, but I cannot find a way to see this information on computers that allow USB devices.
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User's email center holds emails after "Fast File"
We have one user who's email center will not fast file correctly. The mails are coming in through Gmail. He never filed emails for months, so there were a lot. His email settings were set to POP mail but then all of the emails did not show up in Goldmine. So our tech support changed his email setting to be IMAP instead of POP. No there are 3000+ emails in his email center but it doesn't matter if they are fast filed or deleted, they still just sit in his mailbox. He had said they were all in his inbox at one point, but then when he logged on again, they were loading in his mailbox. How do we get them to get out of the boxes all together and to the filed folders?
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Task Question: Locking down tasks
Once a task is assigned to an owner how do you lock it down so they cannot reassign or move the task to another team
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How to remove all html tags from a field
Hi All,
I'm currently working on the Incident Business Object and i made the Resolution field HTML enabled .
I have an OTTB QuickAction "Resolve Incident" that prompts for the Cause Code and Resolution.
The Resolution prompt has the Incident Resolution field as default value . see screenshots below:
When i click on the Quick Action "Resolve Incident" and since the Resolution prompt has a default value it copies the HTML format of the current incident Resolution fields into the prompt.
I tried using the StripHtml function but it doesn't remove in the text.
Is there a way to output the Resolution field in this Prompt without any HTML tags?
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Copy Date field in a Parent/Child Change Request
Hello All, has anyone been able to copy a date/time attribute from a Parent request and pass it to the Child request when the Child request is created? I have tried but on date/time attributes there is no option to select a value for date/time fields? Has anyone accomplished some other method that would work better than what I am describing? Any information will be greatly appreciated.
Jesse
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deleting file using avalanche smart profile
I put some test Host profiles for Velocity on my new Zebra TC8000 devices and would like to remove them using an Avalanche Smart Device Profile. I created a payload to delete the file and typed in the path that shows when I use ADB. The files are still on the device after sync and I show no errors. Wondering what I am missing if anything or how I might have messed up the path of the file to remove.
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Change Workspaces Logo on login/logon page
Service Desk 2016.4
On the logon screen for workspaces it has a massive LANDESK logo.
To change the logo you need to replace the following file:
\\{server}\{installation drive}\Program Files (x86)\LANDESK\BridgeIT\Content\images\logon-logo-blue.svg
- I did this by uploading my logo to a site like Method Draw and saving it as an SVG.
- Rename the existing file (.old on the end)
- Place your image in the same path and rename to logon-logo-blue.svg.
- Refresh your Workspaces page and voilà
You may need to clear your internet browser cache or preform an application pool recycle or IISRESET to see the change. I pressed F5 and it loaded immediately.
There may be easier and neater ways but until the option is put it to change it as the administrator then this will do. I also don't recommend Method Draw as the only option, it was the first one I clicked on. Finally, this hasn't been fully tested by myself so please test yourselves before doing this in the production environment.
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fail deleting a user
I have tried to delete a user and reassign tasks, pending activities to another one.
But process failed with message:
Some records have not access for writing. Probably they are blocked by another user. Please check and try to repeat operation.
Where and what to search for?
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Configure PXE Redirect to work with EPM PXE
I wanted to know if there is somebody out there who has successfully setup PXE Forwarding to a PXE Representative of an EPM Envrionment within DSM?
I ask because i want to use our DSM PXE Server to forward PXE Requests to the EPM PXE Server. I already started to configure that and what i see from DSM logs, it detects the client correctly and tells him the correct IP Address. But the EPM PXE Service is not answering. When i disable DSM PXE, the EPM PXE behave's correctly. So i assume, it could be a configuration issue.
Any idea appreciated.
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