I have a Microsoft Project 2016 June update on the portal manager for users to install but the installer simply hangs at the "downloading" stage. Not getting any errors. Did I do something wrong in my Distribution Package?
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Portal Manager - Project 2016 June Update
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Using prices from Picklist in Request Offering
Hi everybody,
we have a problem with the prices in Request Offerings.
If the checkbox "Use Price List" is activated in a Request Offering, I cannot select a Price field for a DropDown field in the PickList tab. Only "None" is displayed. If the checkbox "Use Price List" is deactivated, it is possible to select a price field.
My idea was to activate the checkbox "Use Price List" only after I selected the price field. That has worked so far. However, no cost item is generated for the corresponding service request, which is absolutely necessary in our case.
Does anyone have a solution?
Many thanks and best regards
Marcel
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Heat Patch Link Desktop synchronize not working
Hi,I get below error from Activity History when i do synchronize form sccm - All 3rd party software bundles.
The license contains incomplete information please contact heat software support !
IS my license expired, if yes how to proceed
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Unable to download catalog
Hello Team,
We're licensed user for Shavlik. Previosuly we used to go to Shavlik portal and download the cab file for our product catalog and import the same in Software Center Update Publisher to publish updates. But since June it has been suspended and is asking to use Ivanti. Please suggest how can we download the cab again without integrating it with SCCM.
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Outgoing Email Journal doesn't reflect actual emailed recipient(s)
I am trying to troubleshoot a weird issue and would appreciate any feedback. We recently added a Stakeholder field to our incident BO so that we could identify other people in the organization that need to be informed about certain incidents. I have built that and it works well in test. What I do notice is that the Outgoing email journal always reports that my notification goes to the customer, and not the address(es) in my Stakeholder field. I have confirmed that the actual emails get sent to the right people, but I would like the journal to accurately reflect what is being sent. Screenshots below will hopefully provide some clarity.
Here you can see the customer and stakeholder are different names/email addresses and my trigger only sends To: the Stakeholder field
But in the journal, the To: field is logged as being sent to the Customer field, and not the actual person(s) who got the email from the Stakeholder field.
Any thoughts / ideas?
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GoldMine 2015 2.0.190 on Windows 10
I am raising this issue on behalf of one our customers. They are currently experiencing slowness and crashing at random point when using GoldMine on Windows 10, following an upgrade from Windows 7. Can anyone advise if there are any known issues, or have had similar experiences. Any advice would be greatly appreciated.
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Windows 10 Mandatory Profile
Hi,
I am not sure if anyone else plan on doing this but has anyone fully deployed Windows 10 mandatory profiles? Also, did Ivanti wrote any articles on the how to? I have been looking and waiting but I haven't found anything thus far.
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Incidents from Emails not setting status based on Incident Init Rules
For the Incident object the Init rules have the Status set to Pending. When creating a ticket within the system this works fine. When sending an email to an email listener this does not work properly as it sets the Status to Logged. Is there somewhere else this is being controlled or is this a bug?
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Can a group box be collapses as default? (aka how to add a Journal Function)
We have a cool action which chronologically displays all the Notes, With Customer and Back from Customer information. I am thinking of displaying straight on the main Incident & Request form, but I would like to place it into groupbox which is collapsed as default, so the user is not presented with a huge form on entry.
Is this possible?
Thanks
Afzal
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can i edit my dashboard?
Using Avanti Web Desk and I can't edit my dashboard. It's all over the shop....
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License file location for Sophos Disk Encryption 7.0.2
I've installed Sophos 7.0.2 and I'm in the configuration wizard. I'm stuck that the page that asks for the license xml file. The documentation says this file is included in the install kit but I cannot find it.
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Task Question: Locking down tasks
Once a task is assigned to an owner how do you lock it down so they cannot reassign or move the task to another team
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Best Practices for Handling NULL in Boolean Fields
Where a Boolean type field in ISM has been defined as Nullable, it can store three distinct values: true, false, and null. ISM also allows for fields to be used in expressions, however null values can cause unexpected behaviour. How should these values be best accounted for when writing expressions?
I've identified a number of potential methods of handling Nullable Booleans, but I'd welcome some thoughts from others with likely more experience than me.
Using the field as-is
if (<expr>) then <a> else <b>
I wouldn't recommend this under most circumstances. If <expr> evaluates to null then the returned value is also null, rather than <a> or <b>.
Implicit conversion
!!(<expr>)
Coming from a background with more focus on scripting than databases, I've got a bad habit of using two unary negations to force conversion to Boolean. The idea is that !(<expr>) will always return a boolean vale, so a second negation allows for conversion of a 'truthy' or 'falsey' value to an explicit true or false. However, as !null evaluates to null, this doesn't work in ISM.
Explicit conversion
Boolean(<expr>)
The function Boolean(input) converts the input to a Boolean value, and on my system Boolean(null) returns false, which should make this an ideal candidate. However, the official documentation states that Boolean(null) should return null and the function is not supported in all contexts (such as database queries)
Replacement with nvl()
nvl(<expr>, false)
The nvl() function evaluates the first parameter, returning it if not null and the second parameter if it is. Unfortunately, even though nvl() requires that both parameters be of the same type, I've found that the returned value is of the DataLayer.DataValue type and attempting Boolean expressions on this will fail. The use of the DataLayer.DataValue type may be because nlv() returns the text value "" when both parameters are null. Wrapping the expression in a conversion with Boolean() may resolve this, but Boolean(""), will error and it suffers the same context shortfalls as above.
Comparison with static values
<expr> == true<expr> != false
As null != true and null != false, these expressions should force null values to true and false respectively while leaving initially true and false values unchanged. In my testing I've found this works in some contexts but not others: behaving as expected in Quick Actions and Business Rules but not in Filter Expressions.
Handling as a special case
!IsNull(<expr>) && <expr><expr> != null && <expr>
This is the solution I end up using. I would prefer a solution without duplication <expr> calls, as any functions with side effects like Prompt() will need to be evaluated first and intermediate results stored. The expressions may also require the check for null to be on the left-hand-side due to OR and AND short-circuiting. Ultimately though, this works in all the contexts I've needed it to.
Of course, not permitting Null values would solve the whole issue, but sometimes that's not a decision we get to make. Any thoughts from anyone else?
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Approval Vote Tracking via Email
We currently allow approvals via email. We have setup keywords such as "approved" and "denied" that update the status of the change request to approved/denied. The one issue we have is that we cannot see who voted for the approval. The only way I can see is to look at the email module for incoming emails. If we have users approver or deny in self service they correctly show who voted. Looking to see if anyone has encountered this issue and how they got around it.
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Additional Details Tab Configuration
In the Incident Layout, there is a tab called "Additional Details" that displays subtypes of Incident.Details, such as Incident.Detail.LaptopDepot. I've created a new type, and I've defined the form within the additional details tab so when that type is chosen, it shows the correct form -- the issue is I don't know where the trigger is to cause linking of Incident.Detail object.
These objects are linked automatically based upon choosing a Category, but I can't seem to find where exactly this trigger is happening -- either in rules or in the layout. When I choose a Category of Laptop Depot, the Incident.Detail.LaptopDepot object is automatically linked and shows up in the Additional Details tab.
I've looked through all of the Incident Business Rules and all of the Incident.Detail Business Rules and there's nothing that defines what object to link based upon a Category chosen. I want to add new Incident.Detail types to link upon choosing a Category.
Does anyone have an idea of where to look for this kind of configuration?
Thanks,
Tim
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Can Xtraction show the absolute values from a DB field
Good Afternoon
I have created a DB table that contains absolute values from a series of Count statements executed on our Landesk system along with the date / time these were run.
I am trying to get Xtraction to display the values as displayed in the DB field against the date using a Line chart, but Xtraction populates the Live chart with a value of 1, presumably as there is a single entry with each date. Using Bubble under group component, i can report on the values in the DB, but the data needs to be in a line chart.
I am utilising an Xtraction view "reports" for the initial proof of concept and building the tables into this view for the time being.
There are around 5 series required to be displayed on a single line chart, to display the 5 values at a point in time from each day / month.
Thanks in advance
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Toolbar
Hi.. Can we have the toolbar with Home, Email & Print button enabled in Self-Service?
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Tips to learn Ivatni Landesk
Hi Everyone,
I am new to Landesk and want learn landesk. Could anyone give tips to to find learning resources. I am expecting some free resources like videos, documents.
Thanks for your help,
Swamy
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How to turn HTML off for ticket reminders when viewed in Service Desk?
Hello,
I am trying to figure out to to turn HTML off when viewing ticket updates in the Service Desk portal. I am running version 10.2.0.126 release 2016.2. When opening a ticket and clicking on a reminder the HTML code is visible. This is creating some confusion for my end users. Thanks
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Can hidden/unused request parameters be removed from Print ServiceReq output?
We have serveral request offerings we have created. In order to make them work correctly, we have hidden parameters to capture validation/linked data. When we print the service request using the built-in "Print ServiceReq" button the output contains all parameters (even the row aligners). Is there a way to remove the ones that are set to hidden from the output? Some parameters are hidden based on values selected in other parameters in the request offering.
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