Hello,
I'm having a difficult time creating tickets via the Ivanti SOAP API. I'm using the zeep library in python. I think my issue is multifold.
1. I can't seem to send an object with the command data to fill in the ticket's fields and values.
2. I can't seem to assign values that the API wants such as Incident.Owner
Any examples or help is appreciated.
I am trying to use the UI Action to open an email that has prepopulated TO:, CC:, SUBJECT:, and BODY
Hi, hepl me for this error please
Hey ServiceDesk Pals,
Does anyone know a way in BridgeIT to pull a report/query where the user can select the date range?
My management is wanting to pull a log of incidents (totals) based on days of the week. In BridgeIT I have a query that shows (is yesterday) and (is Today), but is there a way for the User to select a date and either download the report or view it from BridgeIT?
Currently entering the short version of the URL goes to the login page *without* the Application drop-down.
Entering the full domain name version of the URL shows a login page *with* the Application drop-down
**I need exactly the opposite behavior**
Our external customers need to use the full address, which will show the App drop-down that they specifically don't need.
But I will still need our admins to be able to access the ConfigDB
How can I set this up so that the full address goes to the login page *without* the App drop-down?
ITSM version 2017.3
We are using the Project workspace for project management. A project associates phases, and phases associate tasks. My PM would like to move a task from one phase to another. I understand creating a composite quick action but I'm unclear on how to use the Search and Unlink and then Search and Link, specifically how to use the relationships to unlink and then link.
Any help?
Hello
I'm interesting looking for Application Whitelisting Control Software to use in my company
Requirement
1. Software must can identify each files identity by Sync/Update Whitelist/Trusted From Cloud , to can make a whitelists
So , I don't have to choose specific files \ type for make a whitelist , but I still can adding specific files to whitelist
2.Software must can force not allow copy files if that files are not in whitelist
example : protect files that's not in whitelist from usb to harddisk
3.Software must can it sync/update whitelist/trust from cloud/internet
sorry , I just registered commnunity , so I cannot post in another groups
Thanks
Hi all
I have a dashboard that is linked to MyItem but I would like to change the headings as highlighted below.
The dashboard Special Part looks like below when I try and edit it.
So what I have tried is to go into the Lists in the MyItem business object and edit from there. These are setup to as seen below so I'm assuming the MyItems view in the dashboard and the MyItems business object differ?
My two questions are:
1: Can the headings in the MyItems dashboard view be edited and if so how? I can rename the dashboard heading with no problem but can't find where to edit the field names.
2: Currently the Subject field is clickable to open a record from the MyItem grid view. I have modeled the other fields on Subject and the hyperlink line does come up when I hover my mouse over the other fields, but they do not open the record when I click on them.
I've tried several different options on the other fields but not luck.
Below are the properties of the Subject field that does open when I click on it.
Thanks in advance for any assistance
After upgrading to Avalanche 6.2.2.197 we are not able to deploy Telnet packages successfully to our WT41N0 devices. We get an "Unable to complete update" on the device and the status in Avalanche stays "Update Pending". Not sure if this affects the WT4090 as we have not tried that.
Hello:
Please somebody who can help me to know why I cannot install the enables for handheld M260SE. When I select Install Only, this message is displayed:
I am working with windows 7 and I have connected the handheld to the base and it is pluged to the PC by USB.
Thank you so much.
Hallo zusammen,
Wir haben neu die Workabout Pro 4 bekommen.
Mit Windows Embedded Handheld 6.5 Pro
Installiert ist TelnetCE Version 7.3.297
TYP: VT220
Wir brauchen in der Anwendung die F1-9 Tasten.
Wenn ich als Beispiel die FN+F8 Taste drücke schreibt er mir nur diese Zahlen 57352 in das Feld, obwohl das abmelden bei uns wäre.
bei FN+F7 ->57351
Habe mir schon einiges durch gelesen hier, aber finde nicht die passende Lösung.
Hoffe ihr könnt mir helfen.
Vielen Dank
Andre
I am trying to utilize a restriction payload on a Honeywell D75E to remove access to the google play store, youtube, device settings, etc. The I can see the package in the applied profiles section under a given device. Any ideas?
I am using Avalanche 6.2.2.197 and the universal android enabler 6.2.0.271
Hello,
I was wondering if anyone would have any ideas as to why a whole instance of LANDesk would completely disappear from Configuration Center but still be in tact in IIS and fully functional otherwise?
A.
Hi everyone,
As stated in the title, I am trying to export read-only blanketing logs as xml files to be parsed by Splunk.
I have found in the docs how to do this for "Managed applications" but there is nothing mentioned for "read-only blanketing".
I guess this should be something like this, only with different parameters :
Example: PWRTECH.EXE /EXPORTLOG /TYPE=APPLICATION /OUTPUT=C:\LOGS\APPLICATIONLOG.XML /START=20160101082959 /END=20160229
I have tried multiple values for the "type" switch but without success.
Is this possible ?
Dear all, I am new with Ivanti. Right now I am trying to make a report that show the time needed by each user to do their action. for example if end user insert new request/incident, then the supervisor/manager will approve/resolve/reject it, then the report will show how long the user need to respond the request/incident, let say from open to approve they need 2 hours then from approve to resolve need 1 days. The purpose of this this report is to get everyone work load.
The option selected is the Multiple server deployment and the target landscape is staging. Under the Set Up Connection, configuration database server is named configdb_stg and through SQL Authentication. After filling all the required information, when select next to proceed with the Configuration Application, we encountered the error message as stated in the message box.
Please advise on this error as we check the credential privilege it is given the relevant server roles that is dbcreator, public and securityadmin.
We are confuse after reading the landscape set up in the Ivanti documentation. In the documentation, it was mention Ivanti Service Manager processing server used
for the development (staging) and testing (UAT) landscapes and finally production. The staging is used for development? UAT is arrange after staging.
In a standard common 4-tier architecture deployment is development, testing, staging, production (DEV, UAT, STAGING, PROD). We notice the Ivanti environment do not follow the industry standards?
We frequently log duplicate incidents for customers. I've created a "Customer History" button on the incident form which, when clicked, will display the customer's history - with the most recent incidents listed on top. This is somewhat helpful but my agents rarely use this button proactively when logging incidents since the vast majority of the time, there isn't a duplicate out there. We've also attempted to use the Object Matching feature to find the open incidents. This worked... sort of. However, we frequently got unexplained results from this. I contacted Ivanti Support regarding this and they were unable to help. Basically just told me that this isn't what Object Matching was designed to do.
So, I've been trying to come up with a way to proactively alert my agents by configuring the system to automatically detect and notify them when it finds an "active" ticket for the customer that they are attempting to log a new incident for. I think that I may be on to something but i can't get the expression to work. I've created a Validation Business Rule on the Incident object - see below for a screen print of what it looks like. The "CustomerHistoryBypass" that you see in the expression is just a check box that i put on the Incident form that the agents can check to bypass this validation rule. This would be used in cases where there actually is an existing incident but it does't apply and therefore would not be considered a duplicate. So checking the box would allow you to proceed with saving the new incident.
Here's my problem though, the expression below will run the validation rule whether the customer has a ticket history or not. The CustomerHistory field, while it seems like it should work, it is really just a blank HTML field so i'm not sure what its purpose is but it doesn't work for this. What i need is to find a way to write an expression that looks to see if the customer has a history and if they do, look to see if any of those incidents are in an "Active" status. Does anyone know how to do this?
Back in GoldMine 2015 you could display a custom value in the graphical calendar which would display the notes of the scheduled activity.
[Tools/Options/Calendar/More Options] - Show results of a xBase expression:
I used to use a custom expression that displayed the length of the note. Such as this...
trim(Contact1->Company) + " - "+trim(Cal->Company) + ": "+trim(CAL->REF) + " + "+ltrim(str(len(alltrim(cal->notes))))+" bytes of notes"
In GoldMine 2015 that would display the length of the notes. I also have a client who displayed the notes themselves with this expression:
iif(empty(CONTACT1->COMPANY)," ",left(Contact1->Company,15)) + " ("+ iif(empty(CONTACT1->KEY5)," ",trim(contact1->KEY5))+") "+":"+iif(empty(CAL->REF)," ",trim(CAL->REF))+" (" + iif(empty(CAL->NOTES)," ",trim(CAL->NOTES)) + ")"
But at some point between versions 2015 and 2017 the notes stopped being available. The length always reports as zero and the notes always show up empty on the graphic calendar. Even just displaying:
CAL->NOTES
...shows blank. Now we've got a client who we upgraded and they're upset that they've lost something they've been using for many years, and they want it back. Which obviously puts us in an uncomfortable position.
Can anyone from Ivanti shed light on this? Is it something that has a hope of being fixed? Albert is opening a ticket on it now, and asked if I'd post here to the community.
Thanks,
Paul
Basically, I inadvertently removed them from our old LanDesk server before they got the new client on them to point to our new Management Suite 2016(yes, I know we are behind a release, I am working on that next).
What would be the best way to get these stragglers brought into the fold?
Any help is appreciated.
Thanks!
-Brad