Hi,
I have 2 problems with the inspector :
- The inspector works but in the "Services" tab and "Processes" tab, I have this message : Unable to contact the device
- LANDesk was installed in french but the inspector is still in english. How can I change it?
Thanks.
Hi,
I have a Windows 7 Image, that worked fine over the last few months. But all of a sudden it doesn't work anymore.
The provisioning task fails when injecting the unattended.xml. On the client I get "error: [80001803h]The action failed"
In the InjectScriptHandler.log I get the following error: "InjectScriptHandler.exe:Could not get script file" (see my attached file).
I already tried to import the script again, but this didn't help. I checked all variables used in the script, so there should be no problem, too.
I use Landesk 9.0 SP3.
Any ideas? Thanks for your support.
I was trying to create an active directory connection. However, I need to create a connection in such a way that only users from all the sites are imported. I don't want to import Servers and Computers from the sites. I tried creating a LDAP filter however, I am not able to see desired results.
Please help me with your suggestions on how to go about it. I have attached the screenshot as well of the LDAP filter created.
We have 1 Analyst who continually has thier Group Workload Query open to page 2 in WebAccess (7.4).
Any ideas?
Hello,
There is a program, nltest.exe, in the C:\Windows\System32 directory that resets the AD domain secure channel on the local machine. When I try to run this from the remote control viewer, it gives a message that the file was not found. If I try to browse to the folder to find it, the RC browser does not show it available, but I can browse to this path and see it available when logged into the computer.
Why would the RC viewer not be able to see the file? I've checked the attributes and it is not hidden.
Thanks.
Message was edited by: David Gardner Sorry forgot some basic info... LD 9.0 SP3 This happens both from the 32 bit console as well as the web console.
Good Morning,
We are trying to setup an inbound mail mapping for an automated e-mail system. In the e-mail we have a description of the fault together with the Server and Software in the subject/body of the e-mail. I would like to interrogate the Title/Description fields for the matching CI/Category and fill in the reference/category lists accordingly as each Server/Category has an owner that we will then use to forward the ticket to. I am aware that this could be accomplished by decisions and pre-conditions but this is inappropriate as there are potentially hundreds. A basic calculation also wouldn't work for the same reason and the fact that the Category/CI fields are used by the helpdesk to categorise standard incident faults. I could do a process level calculation but again it would be hundreds of IF statements deep. Is there any other way of doing this that I've missed?
For example:
Subject: Error report for server {ServerName}
Body: Software {Softwarename} is experiencing and error.
I'm trying to just take the sections in parentheses and map those attributes to {Incident}.{Category} and {Incident}.{Configuration Item}. So far the solution eludes me, can anyone shed any light to point me in the right direction?
I know e-mail isn't exactly a fine-grain tool with a whole two fields available but any assistance would be appreciated.
Many Thanks,
Anthony Mitchell.
Hi,
We recently upgraded out test ALM server from 4 to 5.0.0.340 and we have run into two issues.
Issue # 1: Catalog items show correct "Monthly lease" and "Cost" amount when you are selecting an item. Once item is selected the decimal point in the "monthly lease" and "cost" fields are incorrectly displayed as "null" instead of "."
Two pictures are attached for this. One that show the list of catalog items and a seperate one that shows you the detail page with the incorrect "null" replacements for the decimals.
Issue # 2: In report:
Asset pane > Reports > Role Based > Asset Request with Line
When we click on the "Line Item" link it pulls up a "Computer asset request details" report.
In this report, we go to the tab "Fullfillment" and click a select record button that displays all of our "Available" assets that could be used to fullfil this request.
Now that we have updated to 5, the page that pulls up and lists all available assets is blank and nothing loads.
Two pictures attached for this one as well. First one shows a report with our available assets (assets in "Available" state). Second shows the Select Instances / Select Record window that would normally list our Available assets.
Any help would be greatly appreciated!
-Patrick Natal
When I run my LDAP import most devices work just fine however some are coming up with this error "Mapping attribute does not exist for this device" does anyone have an idea on why some devices are coming up with this while most are working fine?
I have included a screen shot from the import when I run it on one of the devices that is not working
Please help. I have installed a new instance of Landesk 9.5 for our company and it's almost unuseable. Is there anything i can do to make it work....or is this version a LEMON?????
Please advice...
e
No matter what I do I cannot get all systems with w7v to stop showing up in my query. I know this looks obsurd with repeats but it took a lot of work to get the systems that start with VD to not show up. And not ALL of them system.board name's are showing only SOME of them...
Here's the query and the results I am getting... sorry about the red blocks but gotta protect some info.
Hi There,
Kindly help us out with best way to marking some important users as VIP's (business critical users in other words very important) so that the requests get high criticality level and can get the agreed SLA's.
Regards
What is everyone using for a web broswer for service desk?
We used chrome in boot camp, and I noticed chrome looks a lot better than IE or firefox (gradients and rounded divs). I also like the application shortcuts because it puts ServiceDesk in it's own frameless window and seperate tab in the taskbar so LANDesk is isolated from your web browsing windows. I know chrome can be a RAM hog, so now I use it just for Service Desk.
Is there a concensus on what most people use?
Hey everyone,
This is a somewhat urgent request. Currently it seems like the only way you can show Incident details on a Notes window is by saving the notes window in order to make that reference to Incident.
There has to be a way to populate that though when "Add Note" is triggered. Has anyone been able to show the Incident details on a Notes window PRIOR to saving the note?
7.5 SP1
Thanks!
Hi everyone,
I've just been thrown into the Mobility ring with no prior knowledge of it and have some questions whether we can even get the ball rolling. We recently migrated from Exchange 2010 to Office 365 and all users now authenticate to the cloud via their full email address opposed to domain\username ... We do still have just a handful of mailboxes (not users) which are tied to Exchange, so it still exists but it's not used for user mailboxes.
We've purchased 100 mobile licenses already but haven't setup MDM and would like to begin by managing MS Surface devices then move on to iPads then iPhones then Android devices. As it's not mentioned in any documentation I've seen,
1) Are Surface tabs supported by LDMO?
2) Is Office 365 supported by LDMO?
LDMS 9.5
LDMO 9.0.4
This unanswered question from 2011 is all I could locate regarding MDM support for Office 365....but it's not conclusive especially since it's 2 years old.
http://community.landesk.com/support/message/61965#61965
Thank you for any discussion!
Allen
I am trying to patch my LDMS console on the Service Desk server to mirror the one on LDMS for integration, can someone help me with the last two? Not sure what the 'UserManagement.Common.dll' and 'UserManagement.Business.dll' patches are and couldn't find anything in other discussions:
On LDMS server:
Here is the same window on LDSD:
Any info would be appreciated, thanks!
BTW - we tried using the 32-bit console to bypass using the com+ app, seemed to work but when we got to mapping fields and quering we got an error...
Is there a reason why I can't download Java Patch content automatically upon detection or manually?
Here's a sample of the Download Failures I get on clients for Java Patches
Apr 16 13:34:03 nwclm00832301.xxx vulscand[35810] <Info>: Downloading the patchhttp://xxx/patch/ENU/Oracle/jdk-7u13-macosx-x64.dmg
Apr 16 13:34:03 nwclm00832301.xxx vulscand[35810] <Info>: Downloading the patchhttp://xxx/patch/ENU/Oracle/jdk-7u15-macosx-x64.dmg
Apr 16 13:34:37 nwclm00832301.xxx vulscand[35810] <Info>: Dealing webPatch jdk-7u13-macosx-x64.dmg.
Apr 16 13:34:37 nwclm00832301.xxx vulscand[35810] <Info>: Vulnerability failed to be patched, the required file 'http://xxx/patch/ENU/Oracle/jdk-7u13-macosx-x64.dmg' was unable to be downloaded.
Apr 16 13:34:37 nwclm00832301.xxx vulscand[35810] <Info>: SendPatchInstallStatus(jdk-7u13-macosx-x64.dmg, Patch Download failed)
Apr 16 13:34:37 nwclm00832301.xxx vulscand[35810] <Info>: Dealing webPatch jdk-7u15-macosx-x64.dmg.
Apr 16 13:34:37 nwclm00832301.xxx vulscand[35810] <Info>: Vulnerability failed to be patched, the required file 'http://xxx/patch/ENU/Oracle/jdk-7u15-macosx-x64.dmg' was unable to be downloaded.
Apr 16 13:34:37 nwclm00832301.xxx vulscand[35810] <Info>: SendPatchInstallStatus(jdk-7u15-macosx-x64.dmg, Patch Download failed)
Greetings,
After carefully reading through the product manual and trying to find an answer in the forums, I have yet to find a solution in using an Active Directory "security group" -only- as a method for UDD. There are options for "NT Domain" and "LDAP", however neither seem to support anything other than a Top Level Domain, or an Organizational Unit, respectively. Every option in the Scanner Configuration pane is deselected except for which option I'm attempting to configure. We absolutely cannot perform a “ping sweep” function, too many networks.
1) If I navigate the UDD Scanner Configuration pane and choose "Discover device using NT Domain" without an IP range selected, and I enter a FQDN to the OU where I have unmanaged computers, it fails. Error is as such "The following error occurred while trying to connect to the server: Unknown error (0x80005004). Add anyway? (Yes) (No)." However if I only enter a top level domain, it succeeds but will scan every computer object in that domain.
2) If I navigate the UDD Scanner Configuration pane and choose "Discover devices using LDAP" without an IP range selected, and I enter the LDAP Distinguished Name for the security group (Canonical Name) as such “LDAP://corp.domain.com/CN=UniversalSecurityGroup,OU=Landesk,OU=Division,DC=Corp,DC=Domain,DC=com”, I can see right away in the Scanner Configuration pane that anything in the “Select individual OUs” list that starts with “CN=” is greyed out, and only “OU=” is highlighted. Scanning yields no results.
The idea is to have administrators in other domains easily add a Universal Group/Global Group to these machines, and UDD will find them based on membership. Ideas?
I am getting the prompt 'Please run the LANDesk MDM Agent to report status' on iPhone users rather than having them check in automatically. Attached is a screen shot of the prompt.
Some users now have a large number of notifications from this sowing up as the red number in the top right of the app icon for the LANDesk Agent.
I also have another MDM setup where this doesnt happen and cannot find anything diffrerent that may have caused this. Has anyone else come across this?
Hi, on lDMS 9 SP3 on Patch And Compliance module we have Charts on Vulnerabilities statistics, is possible to export or generate a scheduled report for Chart titled: Computer with the most detection"??
Thanx all
Hi,
Troubleshooting mail notification I found difference betwen two methods od assignment.
As showed on image - Assign to me (incident 27) is filling "Current assigned analyst" "current assigned group", "current assignment user" and "current assignment group"
"Add assignment" (incident 25) is filling "Current assigned analyst" only,
For comparision incident 26 is just created by Self service user.
Booth - "Assign to me" and "Add assignment " from process point of view looks similar, and uses same window, but why is that difference? As a result of this some notifications works - if Analyst clicked Assign to me, and some not...