Quantcast
Channel: Ivanti User Community : Discussion List - All Communities
Viewing all 15294 articles
Browse latest View live

Manually Link CI to User via WebDesk

$
0
0

I'm well versed with user-CI linking in the Administration module in Console, via process or via data import but what about via WebDesk.

 

I want Analysts to be able to create a new CI via Webdesk form (OK doing this part already) and then manually link this CI to the user in Webdesk (hmm!).  What's the equivalent in Webdesk of the "add CI to user" action in console administration;  is there one?

 

All I can think of at the moment is to have a small change process with Add and Remove Actions which then run the link/unlink CI process actions as appproriate to the action selected and then close.  However I'm certain the must be a simpler way that has escaped me so far in the documentation and this community.  Maybe run a query and then it's a right click action on the results or something...

 

Can someone urgently advise?

 

Cheers

 

Julian


Bad Current Assigned Analyst & Group Calculations

$
0
0

Not a huge change but due to the way my process works (and possibly yours) the current calculation for Current Assigned Analyst and Group do not work correctly all the time.  They assume that the date and times will always be unique.  I can assure you that is not always true and because of that I was getting inconsistent results.  I change the calculation to use the serial number Max("SerialNumber") and not the date latest().  Below are the calculations as I am using now.

 

Current Assigned User

import System

static def GetAttributeValue(Incident):

Value = ''

Assignment = Incident.Assignments.Max("SerialNumber")

if Assignment.User != null: Value = Assignment.User.Title

return Value

 

Current Assigned Group

import System

static def GetAttributeValue(Incident):

Value = ''

Assignment = Incident.Assignments.Max("SerialNumber")

if Assignment.Group != null: Value = Assignment.Group.Title

return Value

Powershell: Auto wordwrap after returning string over 80 characters

$
0
0

hello,

i have a powershell script that returns a string over 80 characters and then powershell or alm automatically adds a line feed. anyone knows how i can handle that it doesnt do a line feed?

 

thanks

marcel

How to change the background in Web Desk

$
0
0

Hi all,

 

First post (hope I've got this right!)

 

I've managed to change the background successfully in Self Service portal. However, when in WebDesk, despite the background being a solid colour (and I've set the hexadecimal etc to match), I'm getting a slight border around the edge. I've attached pictures - I hope they're the right size and visible.

 

Effectively the Analyst / Home box has a colour. The background colour should match (and does in Self Service), but doesn't in Web Desk.

 

I can't see in the colour scheme where this can be changed - everything in my settings has the same hex reading.

 

If someone can tell me how to get rid of the slightly different blue border, I'd be grateful!

 

Thanks

Zoe

Exploring vPro

$
0
0

   I have spend the past year and a half working to get vPro to function correctly here on the enterprise. vPro (if working correctly) provides your LANDesk installation with some very significant tools. The ability to turn systems on and off in order to deploy software or patch at night is very nice. The ability to remote into a system (via KVM) and run an anti-virus rescue CDROM  from your local system to the remote "victim" is a tasty little treat also. Certainly everyone can see the benefit of using vPro with LANDesk.

   HOWEVER...

   Intel vPro is one of those tools which is at the mercey of a little thing I like to call "fellowship"; that is to say, while Intel has defined the various versions and what they can do the OEMs have the capacity to stray from the true form if they sell boxes which do not meet the higher requirements. One example is how all systems which have the i5 and i7 cores can be "full vPro" systems (they have Intel chipset, video and NIC) so all of the features within vPro will work on them. If a system is sold with i3 core then the OEM may not provide any more than a few "AMT" solutions. THis may not be a big thing at first glance, but vPro tends to gravitate to the old "weakest link" concept wherein you really want all vPro equipped devices to have the same level of support or it becomes increasingly difficult to figure out what is happening and how to get it working with the systems you support.

    Truly, I found this trek to be like a climb up the mountain to meet the wise philosopher. For every person that I spoke to about setting this up I found 4 or 5 others which said they had already spilled enough blood trying to make this work. All any of these poor souls could say was something akin to, "If you ever make it to Nirvana, please send a bus to pick us up..."

    Back to the "fellowship" point. It seems that Intel, in providing this free to OEMs is not getting the support from vendors which would propel this potentially valuable solution to the place where it needs to be. Couple that with the OEMs not communicating all that is required to LANDesk support and then working to ensure that LANDesk can function with the fewest of steps to make vPro viable... well you get the idea. It appears that since there is no money in it for anyone then the solution is waiting for some Don Quixote, or some Joebaggadonuts to volunteer to collect all of the information from the various resources about the country and make this thing work.

   Well, we have it working... In test and provisionally in production. I want to further compile my findings and get a real person to translate them from 1337 speak to Geek speak to English so we in the community can compare notes. I am convinced that once the data is looked upon by others we can put a guide together which will allow newcomers and those waitin on the Nirvana bus a means to get their vPro experience working.

   Of late I had the blessing to attend a class that Intel hosted locally demonstrating their SCS (Setup Configuration Software) which they use to provision and unprovision vpro devices over the LAN/WAN. This solution is well documented (especially compared to what you usually get from vPro sources) and well conceived. It was easy to setup and used very little resources. The instructor, William York, was very knowledgeable and didn't look things up rather recalled them from memory on a time when he had resolved the question for himself. All in all very impressive as an option. I am hopng to take this solution and use it to address provisioning and changes to provisioning from this solution and then use LANDesk to reap the rewards of a fully configured vPro environment. More on this later - I only have this working on the test servers at this point. If this all works out we, in the community, may be able to make the titans dance with one another.

 

   One can dream, I suppose.

Changing the Seed of the Incident Reference Number

$
0
0

Howdy

 

We have recently gone live with LANDesk and suddenly I've been asked to change the Incident Reference Number to start just after our old numbering system ended.. so 47932.

 

We have managed to do it to Process Ref, but thats not really the same. I dont see a way of doing in LANDesk, so I guess its all in SQL?

 

Does anyone have any knowledge on this?

 

Cheers

 

Mark

I think I'm doing something wrong...

$
0
0

I'm using LDMS v9.5, following the directions here to take an image of a Windows 7 x64 machine.

 

I'm loading a clean install of Windows 7 x64 on a Lenovo T510...  Installing drivers...  Running SYSPREP...

 

I can PXE boot just fine, and the image task appears to run correctly.  Progress bars run to completion and I get some image files in the right place on the server.  The log file eventually reports "Job Complete","1 Done","0 Failed","0 Off","0 Unknown" which looks good to me.

 

When I reboot the machine, it tells me BOOTMGR is missing

 

The image appears to be good...  I was able to follow the directions here to deploy it to another T510 successfully...  It boots, it's happy...


But I can't shake the feeling that something is wrong with this process. 

 

Taking an image of a machine shouldn't kill BOOTMGR, should it?

Agent deployment : Return code 1208. How can I resolve it?

$
0
0

Hi,

 

I tried to deploy some agents. It was a success on 3 PC, but on the fourth it fail.

Return code : 1208 (internal error).

 

How can I resolve it?

 

Thanks.


One user stuck with custom interface cannot change it with system changes

$
0
0

I have one user that does not seem to get the changes from the system.  For example if I change the layout for the self service for end users they all get the changes but this one user never gets them.  I have tried a few things but am looking for a quick answer to fixing it please assist thanks.

Duplicates of all device names in Management console

$
0
0

I'm using LANDesk Management Suite Service Pack 3 and have duplicates of all my devices in device names.
Not sure what is causing this...

The best way to mark some users as important / VIP users

$
0
0

Hi There,

 

Kindly help us out with best way to marking some important users as VIP's (business critical users in other words very important) so that the requests get high criticality level and can get the agreed SLA's.

 

Regards

Domain Join to specific OU

$
0
0

Hello guys,

 

is it possible to join domain to a specific OU during provisioning ?

I have tried to configurate this part in my unattend.xml, but it doesn't work, i don't know why.

How do you handle this ?

 

Here is my unattend.xml

 

<?xml version="1.0" encoding="utf-8"?><unattend>  <settings pass="auditSystem">    <component name="Microsoft-Windows-PnpCustomizationsNonWinPE" processorArchitecture="%processortype%" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">      <DriverPaths>        <PathAndCredentials wcm:keyValue="1" wcm:action="add">          <Path>c:\windows\LDDriverStore</Path>        </PathAndCredentials>      </DriverPaths>    </component>    <component name="Microsoft-Windows-Shell-Setup" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" processorArchitecture="%processortype%">      <UserAccounts>        <AdministratorPassword>          <PlainText>true</PlainText>          <Value>%adminpass%</Value>        </AdministratorPassword>      </UserAccounts>      <AutoLogon>        <Enabled>%autologon%</Enabled>        <Username>%autologinuser%</Username>        <Password>          <PlainText>true</PlainText>          <Value>%adminpass%</Value>        </Password>        <LogonCount>%autologoncount%</LogonCount>      </AutoLogon>    </component>  </settings>  <settings pass="auditUser">    <component name="Microsoft-Windows-Deployment" processorArchitecture="%processortype%" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">      <RunSynchronous>        <RunSynchronousCommand wcm:action="add">          <Order>1</Order>          <Path>c:\Windows\System32\sysprep\sysprep.exe /oobe /reboot</Path>        </RunSynchronousCommand>      </RunSynchronous>    </component>  </settings>  <settings pass="oobeSystem">    <component name="Microsoft-Windows-Shell-Setup" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" processorArchitecture="%processortype%">      <OOBE>        <HideEULAPage>true</HideEULAPage><NetworkLocation>Work</NetworkLocation>        <ProtectYourPC>1</ProtectYourPC><SkipMachineOOBE>true</SkipMachineOOBE>        <SkipUserOOBE>true</SkipUserOOBE>      </OOBE>      <ProductKey>%productkey%</ProductKey>      <RegisteredOwner>%owner%</RegisteredOwner>      <RegisteredOrganization>%organization%</RegisteredOrganization>      <UserAccounts>        <AdministratorPassword>          <PlainText>true</PlainText>          <Value>%adminpass%</Value>        </AdministratorPassword>      </UserAccounts>      <AutoLogon>        <Enabled>%autologon%</Enabled>        <Username>%autologinuser%</Username>        <Password>          <PlainText>true</PlainText>          <Value>%adminpass%</Value>        </Password>        <LogonCount>%autologoncount%</LogonCount>      </AutoLogon>    </component>  </settings>  <settings pass="specialize">    <component name="Microsoft-Windows-Shell-Setup" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" processorArchitecture="%processortype%">      <ComputerName>%ldHostname%</ComputerName>    </component>        <component name="Microsoft-Windows-UnattendedJoin" processorArchitecture="%processortype%" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State"  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">             <Identification>                 <Credentials>                     <Domain>%Domain%</Domain>                     <Password>%dompassword%</Password>                     <Username>%domuser%</Username>                 </Credentials>                 <JoinDomain>%Domain%</JoinDomain>                 <MachineObjectOU>%MaschineObjectOu%</MachineObjectOU>   <UnsecureJoin>false</UnsecureJoin>             </Identification>         </component>    </settings></unattend>

Missing Video Monitor Data

$
0
0

We use the ldms version 9.0. Our Inventory data regarding display informations consists of many wmi details like Manufacturer, Model, Serial Number, etc. But there is no property that shows us if the display is active and in a connected state. But this property is inventored and mentioned in the provLSMClient.mof file:

 

"[read : ToSubClass, Description("This atribute tells if the monitor is currently in use by the system.")] boolean InUse;"

 

This value is also provided in the LD_DesktopMonitor wmi class. But it is not processed by the LDISCN32.EXE to the INVDELTA.DAT. So we don't have these propertys in the inventory database and cannot differentiate between active displays and all the other displays that were formerly connected to this device. Some clients have up to 30 displays connected in the past. How do you handle these inaccurate informations?

 

Any help would be very appreciated. Thanks in advance!

 

Greetings,  Willem

IE Default web page gets changed to MSN

$
0
0

When I updated the 9.5 agents on my clients, the Internet Explorer default web page changed to MSN.  How do I get thisto stop and where is the module that is making that happen?

How do you check if All Tasks have either of two status values:- {Implemented, Rejected}

$
0
0

Using Process Designer:-

 

I have an RFC Change process with a Task as a sub process that needs to check for multiple status values

 

Within the Calculation condition ‘Boo’ script how do you specify that you want to check the status of each task for the two values:- {Implemented, Rejected}

  1. i.e. How to construct a For Each Task loop

 

This is my script so far but does not work correctly:-

 

import System

static def GetAttributeValue(Change):

Value = 'False'

if Change.Tasks.Status == 'Rejected' or Change.Tasks.Status == 'Implemented':

      Value = 'True'

return Value

 

 

Please advise

 

Regards

AndyT


Agent deployment success but don't work

$
0
0

Hi,

 

The agent was successfull deployed. The icon is in the task bar of the client. (As you can see on the screenshot).

 

But on the core server, the client doesn't appear in "All device" and I can't do anything (remote control, ...).

As you can see there is just the server in the list.

I tried to drag and drop the client in the list of "All device", but he doesn't detect the LDAP user and show a "?" on the icon.

 

Can you help me?

 

Thanks.

Primary Key Constraint violation when resolving call in 7.5

$
0
0

We experienced the following issue in Service Desk 7.5 when resolving an incident:

 

Violation of Primary Key Constraint "PK_tps_user_1B09D325" cannot insert duplicate key in object dbo.tps.user

The duplicate key value is (3635da9c-1cca-43e2-8e77-b91c36cc5497)

The statement has been terminated.

 

Prior to this happening, the user who experienced the error had performed some administration tasks on an anaylst record.

 

The above could be un-related but worth mentioning.

 

Has anyone seen this error before?

Studio COM's Future

$
0
0

Hello! My software company uses Wavelink Studio COM to create scanner applications and we are concerned that we haven't seen any new releases of the Wavelink Studio COM Server software since 3.7 back in 2003.

 

Can someone shed some light in regards to this product line's future? Is there a new version coming?

Customize v9 Web Console toolbar to have Find Filter always open

$
0
0

In prior versions (8.6 SP5) the find filter was always open when you launch the web console.  In the current v9 version, it is closed and you have to click on the funnel to enter a criteria that you want to find.  Our techs use this on a frequent basis and wondered if there was a way to change it back to the having it always open.

 

Please advise if there is a way to change this back to always open.

Landesk LDMS 9.0 SP4 upgrade

$
0
0

Hi everyone. I think this is an easy question; I just need a little clarification. We're running LDMS 9.0 SP3 , but I've still got about 40% of clients out there on 9.0 sp2. (If I had my way they would all be at sp3, but bandwidth is a concern, so I've been asked to go slow.) Can I go ahead and update the core to SP4 without getting the rest of the clients up to sp3?

 

Then the second part of my question is a refresher on what updates I run where. (I forgot to write it down last time around )

 

Do I have it correct:

On the core- run only the core update

Any pc’s that have the console locally – run the console update

All landesk clients- run the client update. (or let patch management do it.)

Viewing all 15294 articles
Browse latest View live


<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>