patching to Windows 10 - 1803

July 24, 2018, 4:04 am

≫ Next: Service Desk 2018.1 ignores standard dashboard

≪ Previous: Prod EM Policy conflict with IE11 is not working as working for QA EM . We have created new system Image with IE11 and it seems when we open IE11 with all appsense policies applied , homepage is not getting opened in IE11 ( shows blank ) . When we remove

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I wanted to share a bit of behaviour I noticed with the service pack definitions for Windows 10 1803.

 

I am currently testing an update process for moving our clients from v1709 to v1803. We have a multi lingual environment, so I have created a custom definition using a clone of the standard patch W10V1803 definition in Patch Manager.

 

I have customised my ISO image by adding the language packs we require in our build using DISM. I then tested the upgrade by mounting the custom ISO manually and then using the standard setup commands as included in the patch definition, minus the /noreboot switch:

 

setup /auto upgrade /quiet /dynamicupdate disable

 

Every time I run this patch manually on a client it works first time.

 

However, when I try to push the patch out using the custom definition (bearing in mind the script has not been modified from the original W10V1803 definition) I am getting very intermittent results. In many instances, the update appears to run but when the system reboots, nothing happens and it just reboots back in to Windows 1703 with no error prompts or failed update warnings. As far as Ivanti is concerned, I am getting a report that the patch has been successful.

 

On further investigation I have found that the definition script appears to be finishing before the upgrade has actually completed, causing Ivanti to request a reboot. I monitored one client and could clearly see that the setup.exe and setuphost.exe files were still running in the background.

 

I notice in the definition there is a time out script:

 

Option Explicit

Sleep 1800*1000

SetRebootRequired

ReportRepairResult True, "Restart successfully."

 

I am guessing I will need to modify this script, but I am curious does anyone know why this is included in the definition?

 

 

 

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Service Desk 2018.1 ignores standard dashboard

September 14, 2018, 12:38 am

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≪ Previous: patching to Windows 10 - 1803

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We recently upgraded to Service Desk 2018.1 and since the upgrade it doesn't recognize the standard dashboard Setting in the console.

 

A new opened console always startet with dashboard "Dispatcher" but dashboard "Standard" is set as global standard (and personal).

 

We tried to change the standard dashboard to "Dispatcher" and then back to "Standard" without sucess.

 

this happend for all users and even users with a new profile. any suggestions? Webdesk is not affected.

 

Object reference not set to an instance of an object.

October 24, 2016, 2:48 am

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Hi All,

 

I suddenly received an error today which I don't know why it caused. whenever I'm trying to access console using SA account. I receive the attached error.

 

I look forward to hearing from you

Powershell Skript wird nicht ausgeführt

September 13, 2018, 10:33 pm

≫ Next: Tasks for Service Requests

≪ Previous: Object reference not set to an instance of an object.

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Hi,

 

ich versuche in meiner DSM 2018.1 ein PowerShell Skript via CallScript auszuführen - leider ziemlich erfolglos.

Das log behauptet zwar immer es wurde installiert, tatsächlich passiert hier aber nichts.

 

Der Aufruf sieht im eScript Package wie folgt aus:

CallScriptAs('.\Extern$\decrapifier.ps1','','','',raUseSisAccount+raLogonWithProfile)/x64/TU

 

kann daran jemand erkennen was ich falsch mache? ich habe irgendwo gelesen, dass es für callscript nicht nötig ist die execution policy umzustellen?!

Tasks for Service Requests

September 7, 2018, 2:02 am

≫ Next: Windows could not be update to 1803

≪ Previous: Powershell Skript wird nicht ausgeführt

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Hi

 

I'm trying to create a new task off the back of a Service Request workflow.

 

I'd like to pull some information from the Service Request into the Task subject.

 

I'm struggling with multiple fields.

 

If i use $(FacilitiesStartdate), I get the date in the Task which is correct

 

If I use $(FacilitiesStartdate + "-" + FacilitiesFirstName + Facilities Surname + "- Temporary Building Pass"), I get <Null> returned.

 

I've used that formula on creating a task in a Change workflow which worked successfully so I'm wondering if there's any difference with Service Requests? The above are the Unique Field IDs of the Paramaters

 

Thanks
Dan

Windows could not be update to 1803

August 15, 2018, 6:12 am

≫ Next: Upload attachment control for service request not working (IE)

≪ Previous: Tasks for Service Requests

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Hello together,

 

we have Windows 10 Ent. 1709 installed. When I will update to 1803, the update is woking fine on a Notebook, but not on VMware they are running on our ESXi. The installation is hanging on 75 / 77%. After some hours, the setup is doing a fallback.

The Notebook and the VMware have a minimum of software installed. I mean thats a problem between Kaspersky und Application Control.

 

On an effected endpoint, I uninstall Kaspersky and I could upgrade to 1803.

But when I uninstall Application Control on the endpoint, so I could upgrade to 1803 too.

 

We have set in Kaspersky exclusions for Application Control and exclusions in Application Control for Kaspersky.

After that, we could upgrade the Notebook, but not the Virtual Machine (there was the same problem).

 

When I stop completely the functionality of Application Control and of Kaspersky, the problem remains. The only way that will work, is to uninstall one of the tool.

When I stop the Application Control Service, befor I starting the setup.exe file from the Inplace Upgrade, then I could upgrade the client.

When I remote the license from Application Control, then I could upgrade the client.

 

Have any one an idea, what we can do?

 

Best regards

Upload attachment control for service request not working (IE)

August 23, 2017, 8:10 am

≫ Next: How to increase default "Results per page" in Knowledge Center?

≪ Previous: Windows could not be update to 1803

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Has anyone else had problems with this control not working in IE(11)? I've tried enabling just about every property I can find within IE, however, the attachment fails to get added to the SR once it is submitted. It seems IE is the only browser where this issue is occurring.

 

Create SR

Review SR

Submitted SR

How to increase default "Results per page" in Knowledge Center?

September 14, 2018, 3:21 am

≫ Next: Translation problems with Release 2018.1.1 on premise

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Does anyone knows how to increase tefault "Results per Page" in Knowledge Center?

At the Moment our Default value is 10 and we want to increase this to 100.

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Translation problems with Release 2018.1.1 on premise

September 14, 2018, 4:09 am

≫ Next: Provisionning par clé USB

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It seem we have got quite a number of Translation Errors in the new release.

Example: in Release 2017.2 it (correct) says "Überwachungsliste"  with Release 2018.1.1 "Watchlist"

 

Is there anyone else having the same problem?

Provisionning par clé USB

September 10, 2018, 7:01 am

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≪ Previous: Translation problems with Release 2018.1.1 on premise

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Bonjour,

 

Je souhaite provisionner des PC portables depuis un modèle déconnecté sur une clé USB.

Lorsque je lance l'opération de création de la clé j'obtiens un échec avec cette erreur dans le log :

ERROR    BootMediaHelper	10/09/2018 13:51:32     : Can't determine USB drive size, or it is too small.
ERROR    POfflineProvisiong	10/09/2018 13:51:32     : Could not make format USB.

J'ai fait l'essai avec 3 clés USB de 4 Go, 8 Go et 16 Go ainsi qu'un disque dur externe de 500 Go.

J'obtiens toujours le même log.

 

Merci pour votre aide.

Read Only Rule Query

September 14, 2018, 4:44 am

≫ Next: Tooltip for Incident icons on form.

≪ Previous: Provisionning par clé USB

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Hi All

 

I have a read only business rule setup on my Change Module that doesn't allow anyone to change the subject of a Change in the following statuses.

• Closed
• Denied
• Approved
• Implementation In Progress
• PIR

 

I need to allow only the Change Manager role to modify the Subject of Changes in the above statuses.

 

Below is the current syntax in the read only business rule.

 

$(if Status == "Closed" || Status == "Denied" || Status == "Approved" ||

     Status == "Implementation In Progress" || Status == "PIR"

  then true

  else false)

 

Thanks again for all the assistance, it's greatly appreciated.

Tooltip for Incident icons on form.

September 7, 2018, 2:03 am

≫ Next: Blank start menu Windows 2012 R2 (capture, no roaming profiles)

≪ Previous: Read Only Rule Query

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How do I enable the tooltips when hovering over icons in the Incident module. 

 

For example below:  I would like the foot counter (feet icon) to have a tooltip balloon or text to appear in the browser taskbar.

 

Blank start menu Windows 2012 R2 (capture, no roaming profiles)

September 14, 2018, 5:41 am

≫ Next: Windows 10 Rollout - LockScreen/Login-Bilder

≪ Previous: Tooltip for Incident icons on form.

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Hi,

 

I have a problem with our customers environment.

They are running on Windows 2012 R2 terminal servers and Ivanti Workspace Control 10.3.0.0.

They don't use roaming profiles and capture their start menu tiles with:

File > %LocalAppData%\Microsoft\Windows\appsFolder.itemdata-ms

File > %LocalAppData%\Microsoft\Windows\appsFolder.itemdata-ms.bak

 

When users log in their start menu is empty untill they get a workspace refresh, after that they get their tiles back.

It's already on option Load on session start, not on load in background.

Does anyone know how to fix this?

 

Thank in advance for your replies!

Best regards,

 

Mick

Windows 10 Rollout - LockScreen/Login-Bilder

October 31, 2016, 3:47 am

≫ Next: Dell Optiplex 7060 PXE boot issues.

≪ Previous: Blank start menu Windows 2012 R2 (capture, no roaming profiles)

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Arbeitet jemand der hier lesenden mit verschiedenen Bildern im Lockscreen oder Loginscreen während des Rollouts vom Windows 10?
Wir haben bei uns unter Windows 7 den Anmeldehintergrund ausgetauscht, um den Usern/Supportmitarbeitern den Status des Rollouts zu signalisieren.

So hätte ich es auch gerne unter Windows 10.

Habe schon mit dem Loginscreenchanger experimentiert (funktioniert mit der 1607 nicht mehr) und bin nun am Lockscreenimage hängen geblieben.

Die Bilder liegen in dem Ordner C:\LockScreen\
per RegModify ändere ich den Key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Personalization\LockScreenImage
in jeder Phase auf das jeweils gewünschte Bild.

Ich bekomme allerdings nur einen blauen LockScreen angezeigt. Melde ich mich einmal an und sperre den PC wieder wird das gewünschte Bild (habe sowohl jpeg als auch bmp probiert) angezeigt.
Gibt es hier einen Trick, dass das Ganze auch während des Rollouts funktioniert? (Wir installieren den initialen Rollout komplett im Serviceinstaller)

Dell Optiplex 7060 PXE boot issues.

September 14, 2018, 6:54 am

≫ Next: TouchPaper Services are failing to logon under SYSTEM Account

≪ Previous: Windows 10 Rollout - LockScreen/Login-Bilder

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Hello All,

     We just received two Dell Optiplex 7060 PC's. One full size one mini. We are having issues trying to PXE boot them. I've loaded the correct drivers both in 32bit and 64bit WinPE. Sometimes it will boot and image and sometimes it will not even boot into PXE. We tried both Legacy and UEFI boot.

Any Ideas??????

 

Thanks

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TouchPaper Services are failing to logon under SYSTEM Account

September 14, 2018, 8:29 am

≫ Next: (4x) issues Goldmine/Outlook 365 Suddenly

≪ Previous: Dell Optiplex 7060 PXE boot issues.

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Hello all,

 

First please accept my apologies, i am very new to LANDesk (not even a 100% sure which version we have, it doesn't have a password configuration utility if that helps), i have used it as a member of my team, but never have i ever seen it in development.

 

Second, i really need some help and if any answers could be in a EIL5 (Explain it like I'm 5) that would be appreciated.

 

So, our Service Delivery Manager is currently on leave for 3 weeks and he is the only person in our entire organisation that knows anything about LANDesk and its inner workings. The day he leaves all inbound and outbound mail fails to work, no jobs are being logged inbound, all notes/resolutions are not being sent outbound. Doesn't seem like a big deal, but we have relied very, VERY heavily on this part of the application for many reasons. So in order to try and fix this my self i have attempted the following (after days of googling);

 

- Restarting all Services (MULTIPLE TIMES)

- Restarting all Servers

- Enable Logging on the service (doesn't really pick anything up)

- Finally found where the "Configuration Center" Web page is and how to access it

- Found the password to the "SA" account

- Checked the Event Log for Application and all i get is the below;

 

TouchpaperException

Touchpaper Error Code: Exception.Authentication.LogonFailed (-2147218680)

Logon failed

 

 

Stack Trace:

   at Touchpaper.Framework.SystemServices.Authenticator.ValidateCredentials(ITpsCredentials tpsCredentials, Boolean isAnonymous)

   at Touchpaper.Framework.SystemServices.Authenticator.AuthenticateLogon(ITpsSession tpsSession, ITpsEnvironment environment, ITpsCredentials tpsCredentials, Boolean isAnonymous)

   at Touchpaper.Framework.SystemServices.Authenticator.Logon(ITpsSession tpsSession, ITpsEnvironment environment, ITpsCredentials tpsCredentials, Boolean isAnonymous)

   at Touchpaper.Framework.SystemServices.SoapExtensions.CombinedExtension.AuthenticateRequest(SoapServerMessage message)

   at Touchpaper.Framework.SystemServices.SoapExtensions.CombinedExtension.ProcessServerMessageAfterDeserialize(SoapServerMessage message)

   at System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExtension[] extensions, Boolean throwOnException)

   at System.Web.Services.Protocols.SoapServerProtocol.CreateServerInstance()

   at System.Web.Services.Protocols.WebServiceHandler.Invoke()

   at System.Web.Services.Protocols.WebServiceHandler.CoreProcessRequest()

 

- Made sure all services are running under the system account

- I can not access the LANDesk console, if i try and use the "SA" account, i get error;

 

Response from services;

 

Logon Failed

 

- Checking the logs in the directory: "C:\ProgramData\LANDESK\ServiceDesk\Touchpaper.Framework\Logfiles" i get the error (nothing to do with SA);

 

Authentication

Authenticate User Logon at 2018-09-14 15:34:54.785

Logon Policy: ExplicitOnly

User Name: System

User Guid: 00000000-0000-0000-0000-000000000000

Password:

Windows Principal (used for Integrated Logon):

Network Logon Hash (used for Integrated Logon):

Is Integrated Logon: False

Is Interactive: False

Logon Status: Explicit

Group Name:

Group Guid: 00000000-0000-0000-0000-000000000000

Reason for Logon Failure: UserNameNotInDatabase

FAILED

Logon failed

 

Any help would be greatly appreciated, our LANdesk developer is not coming back for 3 weeks and hasn't created any documentation, he is in the process of moving everyone to a newer developed version so we currently have 2 sets of servers so trying to find anything is a nightmare

(4x) issues Goldmine/Outlook 365 Suddenly

September 14, 2018, 9:12 am

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Dear Goldmine Support,

 

I have four (4x) issues that occurred this morning.  They can be best described with the attached screen pic’s.  Please let it be known that I have rebooted our GoldMine Server as well as my desktop PC. It did not clear these faults.

 

1. GoldMine/Outlook info-sync box is no longer located in it’s usual place in outlook 365.  See problem pic. no. 1
2. The Goldmine/outlook info-sync box has moved and froze itself to the desktop screen.  Can’t move it at all, a real nuisance.  See problem pic. No. 2
3. This other box “GoldMine” labeled has frozen itself to the desktop screen.  Can’t move it at all, a real nuisance.  See problem pic. No. 3
4. “Double Vision”  I now have two email “send to”  boxes that pop up while writing this email to you. Must be related to problems 1-3 because this all happened simultaneously.  See problem pic No.4

 

Account No. 563966    Please help as soon as possible.   I have cycles today available from: 11:00 A.M to 3:00 P.M.    This is a nuisance!  Thank you in advance for the expedite.

 

Bud Hoffmann

440-484-2327 Desk

440-279-7383 Cell

list of user defined fields?

October 11, 2016, 2:58 pm

≫ Next: How can I replicate downloaded patch to different sites?

≪ Previous: (4x) issues Goldmine/Outlook 365 Suddenly

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Is it possible to print a list of user-defined fields from GoldMine?

How can I replicate downloaded patch to different sites?

September 14, 2018, 8:39 am

≫ Next: Triggered Action (That includes Check Box)

≪ Previous: list of user defined fields?

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Hi, in my current Ivanti Endpoint Manager installation I need to "distribute" downloaded patch files along four different sites of my customer. All of this sites are connected through a VPN. What is the right (and official) way to "distribute" downloaded patches along different sites and then tell all agents to download its patch from correct repository (server)? The "Content Replication / Preferred Server" components also works for Patch and Compliance module?? Thank you in advance for any help. Fabrizio

Triggered Action (That includes Check Box)

September 12, 2018, 2:42 pm

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I have a form that has a check box and multiple text boxes.  I want to create a Triggered Action to send an email if the check box is selected and one of the text boxes is not blank.  I am not sure how to write the Triggered Action to run when the check box is selected.  Would the check box be listed next to Field:, and the radio button next to "is changed" is selected, or would I have to create a Conditional Expression?  If I need to create a conditional expression, how would I write it.

Thanks for any help in advance.