I have a URL that will open a new blank incident record:
https://[my organization]/Login.aspx?Scope=SelfService&role=ServiceDeskAnalyst&CommandId=New&Tab=Incident%23
What I'd like to do is alter the URL to pass the LoginId (or some field) of a record in the Employee table and autofill the Customer information from that employee record. I assume this is possible, but can anyone tell me how to do it?
Hi,
We already have an active directory feed.
I am looking to import a bunch of non ad accounts as a one-off, is this possible via CSV? If so, would appreciate if someone can forward me the link.
Thanks
Afzal
Hi Community,
After the installation of Suite 2018.1, users receive the error in the appendix of a policy change request.
The article https://community.ivanti.com/docs/DOC-48322 describes the error but only one mail address is entered.
Is there a solution?
Kind regards
Thomas@
Hi,
is it possible to remove the option Remember my decisions permanently when using self authorizing ?
Thanks
All,
Just getting started with Application Control here so excuse my ignorance.
We are trying to use Application Manger to grant some rights back to users after removing their admin rights (per IT Security request). The goal is to give blanket acceptance to anything from specific vendors - internal and external. Let's use Oracle as an example. Theoretically, specific users could still download and install any application from Oracle because they need to do so for development or whatever. Any other vendors would be blocked normally.
As a test, I created a Group Rule and added Oracle as a Trusted Vendor from a Signed File (using the latest Virtual Box install EXE) and the digital signature is imported correctly. I can also Verify Certificate without any problems. I then push this Configuration to my test client and attempt to install the exact same Virtual Box EXE. It is blocked. Using the Rules Analyzer, I see that the install is blocked by Trusted Ownership.
My question is whether or not such a blanket approval is even possible. Can we add a vendor (using the Oracle example) such that anything signed by them is allowed and could be installed? Maybe we would have to import way too many certificates to make it useful. Or are certificates even the answer - can this be handled another way?
I experienced difficulties in deploying the ApplicationControl configuration onto 3 PC's (2 Win7 and 1 Win10)
- version for Management Server 10.2.112 and Application 10.2.28
- manually install both the CCA and ApplicationControlAgent on these 3 PC's
- create a new ApplicationControl (AM) configuration
- issue a Poll Now
- the polling was successful, but the Packages was struck in Pending Uninstall/Install
- no clues on why the new AM configuration could not be deployed properly and/or whether the revisions that I used were not recommended..
Please advise. Thanks....
Can this be accomplished with Ivanti Application Control?
https://www.thewindowsclub.com/data-execution-prevention-dep-windows
Hello All,
We just received two Dell Optiplex 7060 PC's. One full size one mini. We are having issues trying to PXE boot them. I've loaded the correct drivers both in 32bit and 64bit WinPE. Sometimes it will boot and image and sometimes it will not even boot into PXE. We tried both Legacy and UEFI boot.
Any Ideas??????
Thanks
I want to know what words People search. How can I report this?
My ISM has been configured using default setting which will create incident when receive email,
Scenario below occurs:
1. When received an email which subject that does not contain "Incident#" and existing incident number
- a new incident will be created
- email journal does not contains the entry of the incoming email.
2. When received an email which subject contains "Incident#" and existing incident number
- the corresponding existing incident does not have new entry in journal
- new incident will not be created
Does anyone has faced this issue before?
Below are the logs that captured that I think may be the cause of the issue:
1. Service Name: AppServer,
Sub System ID: ASWebServicesAPI
Error Code: Exception
Exception:
System.Exception: Field Journal.Email.SentOn with data type DateTime cannot be assigned value '18/9/2018 3:07:00 AM' with data type System.String. at DataLayer.ObjectSave.ExecuteAndCommit(ObjectTransaction t, SaveResponseErrors errors, IExecuteAction executeAction) at SaaS.WebUI.Services.IPCMServiceController.ProcessData(ISessionContext context, ObjectTransaction t, ObjectCommandData commandData, SaveAndActionResponse result, List`1 fieldsOrder) at SaaS.WebUI.Services.IPCMServiceController.CreateObject(String sessionKey, String tenantId, ObjectCommandData commandData) at SaaS.WebUI.Services.IPCMService.CreateObject(String sessionKey, String tenantId, ObjectCommandData commandData)
2. Service Name: EmailServer
Sub System ID: EmailMsgHandlerException
Error Code: WFEMessageHandler
Exception:
com.frontrange.saas.EmailService.CommonObjects.EmailMsgHandlerException: Failed to create a journal e-mail note ---> System.ServiceModel.FaultException: Unhandled system exception: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Field Journal.Email.SentOn with data type DateTime cannot be assigned value '18/9/2018 3:07:00 AM' with data type System.String. . POST:http://heat-sm/HEAT/ServiceAPI/IPCMService.asmxServer stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at com.frontrange.saas.ws.data.IPCMServiceSoap.CreateObject(String sessionKey, String tenantId, ObjectCommandData commandData) at com.frontrange.Services.IPCMServiceClientImpl.<>c__DisplayClass5_0.b__0(String s) at com.frontrange.Services.ClientServiceBase.ExecuteWithRetryOnInvalidSession[T](Func`2 function, String sessionKey, String tenantId) at com.frontrange.Services.IPCMServiceClientImpl.CreateObject(String sessionKey, String tenantId, ObjectCommandData commandData) at com.frontrange.saas.EmailService.SaaS.createJournalEMail(SaasJournalContext context, String ownerRecId, Func`2 makeNewLinkFunc, Boolean& journalCreated) --- End of inner exception stack trace ---
Wondering if anyone can share an example using the Search Method?
I have the following below but just can't get it to work. I get Bad Request. Not sure what I"m missing.
SessionKey and TenantID masked for obvious reasons.
<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope" xmlns:saas="SaaS.Services">
<soap:Header/>
<soap:Body>
<saas:Search>
<!--Optional:-->
<saas:sessionKey>***MYSESSIONKEY***/saas:sessionKey>
<!--Optional:-->
<saas:tenantId>***MYTENTANTID***</saas:tenantId>
<saas:ObjectQuery Top="1" Distinct="true" PasswordFieldBehavior="Services">
<!--Optional:-->
<saas:From Object="Incident">
</saas:From>
<!--Optional:-->
<saas:Select All="true">
<!--Optional:-->
<saas:Fields>
<!--Zero or more repetitions:-->
<saas:Field Name="Status" Type="Text"/>
</saas:Fields>
</saas:Select>
<!--Optional:-->
<saas:Where>
<!--Zero or more repetitions:-->
<saas:Rule FieldName="IncidentNumber" Condition="=" Value="1114">
<saas:Rules/>
</saas:Rule>
</saas:Where>
</saas:ObjectQuery>
</saas:Search>
</soap:Body>
</soap:Envelope>
I need a sql/oracle query to find all Reassignment count of the tickets assigned to unique owner groups in SCCD tool.
Please help me with the query.
Calls logged via email do not appear on the ISM with attachments. The calls will be logged successfully onto the ISM but without attachments. The email work space also does not reflect those calls logged with atachments
Please assist
Hello folks,
we are in the process of evaluating "Ivanti Migration Manager 10.2" ( https://www.ivanti.com/solutions/unified-endpoint-management/user-profile-migration ) for automated use during OS deployment via EPM.
The tool works fine on it's own, yet we have to automate the process of profile migration during OS deployment.
The product description states: "Ivanti Migration Manager is an easy to use, scalable solution that integrates with Ivanti Unified Endpoint Management solutions to move user profile data to Windows 10. "
From the Migration Manager documentation, I can't find a way to integrate the tool into EPM. To my (current) knowledge, the only way to use MM via EPM is a Software Package running batch/powershell files, which isn't the kind of "integration" I'd expect from the description.
Did I just miss the "Install EPM Add-On here" button ?
I'd greatly appreciate any input.
Thank you
Kind regards,
Stefan Werner
Background: Our information security team don't allow us to enter passwords into Ivanti because the activity history can be seen by multiple people. As a result our service desk have to manually send passwords via email.
Question: Is it possible to enter information into a field which will be emailed to the customer, but either the entire email, or even better just the key field are blank / not recorded at all?
Hi All
Would anyone know if it's possible to automatically change the height of a list in a request offering, depending on the number of elements in there.
We have a list which may contain a different number of elements depending on what is in the "Available" list. The available list is based on a pick list, so dynamically created based on items within the Price Item list.
It works, but either needs to scroll if there are more elements, or leaves white space if there are not enough elements to fill the whole list. For example:
Would there be a way for the list window to resize automatically?
God morning,
we notice that a new installation of ISM, 2018.1.1 version, has a new style of the intarface (analyst-self service) similar to Asset Essentials, all the terms in italian (also dashboard), but we don't find the same behaviour when we upgrade ISM on another customer environment: is it possible to have it also after an updating?
B.r.
I've setup a new import from our SolarWinds Orion database for Router and Switch information. The Data Connector points to a view created in the SolarWinds database with the information needed to be imported into Service Desk.
The problems I have is that the import schedule doesn't appear to run on the daily schedule as the Last Run Information isn't updated and there are no entries in the log file. The second problem is that when the import is ran manually I get errors in the log file " Null value set for attribute Title of class type Config._Router. This attribute is mandatory and must contain a non-null value." even though the title attrib is mapped to a field in the source database. The source attribute does have data in it, I've also tried with different source attributes as well as converting the data to a short length but still get the same error. We do have other SQL imports running ok so not sure why this is causing issues.
Hi,
Getting following add-in error in Office 365 (Outlook 365 click once client):
Running Ivanti Worspace Controler version 10.2.500.0.
If I uninstall Ivanti WC it works as normal:
Are there anyone who have the same problem and have found a solution?
Brgds,
//OPC
Hello,
we have trouble on rights assignment issues. It happened suddently... some days ago they could. I wonder why. Some Ivanti operators couldn't run deployment tasks. I looked into the User management and I can see that the effective rights and rights assigned by the group isn't the same. I attached some screenshot. The operator GFrancia is in the group LDMS_PowerUsers, that has rights to edit and run the deployment tasks. But If I look into the user, the effective rights shows that he can't run: it's true, he can't run the deploy... The version is Ivanti 2017.3 . Thanks in advance for help. F.