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Request Offering For Mobile Devices

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Hi All

 

Is there a way to make my request offerings mobile friendly?

 

I have configured the Mobile on the layout front end and it is mobile friendly up to the Service Catalogue as seen below:

 

image1.jpg

 

BUT when I open a request offering from the service catalgue, it opens the request offering in the desktop view as seen below:

 

image2.jpg

 

 

 

Is there a way to make request offering forms mobile friendly?  I have had a look at Mobile Layouts in Build, but it doesn't seem to give me the option to add request offering or service catalogue items.

 

Documentation isn't helping me much either so I'm turning to the Ivanti oracles again

 

Thanks again for any assistance.


Hidden Expression on Journal.Notes

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Hi All

 

I need to add "WaitingReason" for both Incident and Service Request onto the Journal.Notes grid view.

 

I have managed add both Incident and Service Request Waiting Reason, but would like to know if there is a hidden expression I could use that could hide the reason when needed.

 

For example:  If I open the Activity History (Journal.Note) of an Incident, the Waiting Reason field for Incident must only display and not both Incident and Service Request.

 

Below is how I currently have it setup, as you can see it displays both IN and SR Waiting reason fields.  In the below case, this is an SR so only the SR Waiting Reason information shows.

 

Capture.JPG

 

Thanks in advance for any input.

Copy attachments when converting service request to incident

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We have a quick action that converts a Service Request to Incident.  I've noticed that any attachments in the Service Request are not being copied across to the newly created Incident.

 

I've tried to compare this quick action to one that is working, i.e. attachments are being copied across.

 

Can someone please assist me and advise me where in the quick action this is.  The only thing I could find that MIGHT be the command to copy the attachments across is below, but I could be wrong here.

 

Capture.JPG

 

Thanks again for any assistance.

Xtraction Manual Uninstall

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Hi all

 

Is there a away to manually uninstall Xtraction from a server allowing the installer to switch from uninstall mode to install mode, or a repair/reinstall switch?

every time I run the installer the only option I get is to uninstall.

 

Thanks in advance.

offline address book fails download with VHD Cache Roaming enabled

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We are having problems with Outlook performance especially with calendaring. I opened a case with Microsoft and determined at least part of the problem is due to a missing offline address book. I then determined the offline address book fails to download ONLY when using the VHD cache roaming feature via Environment Manager. I opened a case with Ivanti Support who found the behavior reproducible and it is now escalated to solution engineers. Any ideas for a workaround until engineering comes up with a fix?

STATEngine service hung at Starting after disabling TLS 1.0 and SSL 3.0.

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After a rebooting our Ivanti server, the STATEngine servcie is hung at Starting.  I see other discussions about disabling SSL and TLS with the following text, but they all seem old:

 

Caution: There is a bug where STATEngine service will not start when TLS 1.0 and SSL 3.0 are disabled. Our development team is working on a fix.

 

I'm wondering if the development team has been able to discover a fix yet?

 

I am running Ivanti Endpoint Secuiry, Server Suite Version: 8.5.0.30 (8.5 Update 2)

Windows Server 2008 R2 Standard, SQL Server 2008 R2

SSL 3.0, TLS 1.0 and TLS 1.1 are disabled.

TLS 1.2 is enabled

Aging report for incidents with user input of desired periods of time

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Hi Evrybody,

 

Does someone know how to build a dashboard item or analytic metrics that provide aging report for incidents, with the possibility for a user to enter or select a period of time. For instance, the user would like to see his created incidents from the 1st of March to the 15th of August.

No email attachements on incidents logged via email

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Calls logged via email do not appear on the ISM with attachments. The calls will be logged successfully onto the ISM but without attachments. The email work space also does not reflect those calls logged with atachments

 

Please assist


Is there a way to determine what a Join block is waiting for?

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I have a complex workflow behind a request offering that is getting stuck on a Join block. I am trying to work out exactly which part of the workflow is causing this issue as all the expected tasks have completed (i.e. viewing the workflow instance doesn't show anything highlighted in yellow). Is there any way to determine exactly what a Join block is waiting on? I have tried deleting the Join block and recreating it, then reattaching all inputs to it but this does not seem to have worked.

 

I don't really want to have to recreate all the If and Task blocks if I can help it as there are quite a few and they have a bit of detail to them. Also, given this is a request offering, I can't easily export the workflow either.

 

Also, while I am at it, there is another part of the workflow where if any particular task fail I want to send an email. The workflow validator is telling me that I need a join before the Notification block, but if I put a Join there, it will expect all the tasks to fail before sending the email. How do I work around this?

Sort History of Incidents

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Hi all,

 

i use the History Button functionality:

 

{

'ObjectType':'Incident#',

'SearchCriteria':[

{'ObjectId':'Incident#','FieldName':'ProfileLink_RecID',

'Condition':'=','FieldValue':'$(ProfileLink_RecID)'}

],

'FillSearchPanel':'false'

}

 

Could someone help me out and show me, how i can sort this view by creation date? ascending?

 

Thank you.

How to increase default "Results per page" in Knowledge Center?

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Does anyone knows how to increase tefault "Results per Page" in Knowledge Center?

At the Moment our Default value is 10 and we want to increase this to 100.

Data access error. Invalid column name

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Hello.

 

I try to create a new Saved Search:

 

But I have this error:

Where ServReqLinq is the Link Field where ServiceReq RecId is stored.

 

Does someone knows how to fix it?

I am running 2016.1.1

 

Thank you.

Email not Delivered

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I am getting an error while sending an email to GM User. The error message is

 

"The message "Test" to "--X-GM-USER-- <CC$>" was NOT sent because the following error was returned by the mail server:

ChilkatLog:

SendMime:

DIIDate: Sep 18 2008

Username: ClientConcierge2

Component: Visual C++ 8.0

Using existing/open SMTP connection to send email.

recipients:

501 5.1.3 Invalid address

Failed when sending RCPT TO:<MAP>

bad_address: MAP

No Valid recipients.

sccm vs heat

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Hi

 

Do you  have a comparison between SCCM and Heat/Ivanti in terms of patching, deployment of agent , and easy to used ?

Calendar not updating in Outlook GM2018.2

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It seems that while the first sync of an appointment from Goldmine to Outlook works, if there is a change in the appointment in Goldmine - let's say the meeting get's pushed back a hour, that update isn't reflected in the Outlook calendar.


Console was working until i deployed an agent on the same box

Dynamic Actor in Provide information task

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Hi all.

Question regarding the "Dynamic Actor" field for the "Provide Information" task:

 

I am trying to use a subscriber property (which contains a windows user name)  to perform a lookup and the send the task to this user.

It does not work as expected and all I can see in the Actor/Executed by fields is [Dynamic]...is there any way to see the result of the dynamic "calculation"?

 

My "Determine Actor based on" field contains "#Subscriber[Kontaktperson.Value]". This value is a windows user name. I use "Look up actor with person identifier": Windows User Account.

Integrated Login

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Hi all ,

 

i use integrated login in my servicedesk , when open system using chrome directly open with asking for username and password

 

but using edge it prompt me for username and password:

 

Thanks

Problems with RES VDX 10.1.0.0 in combination with Citrix Receiver 4.9 and 4.10

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When using RES VDX 10.1 in combination with Citrix Receiver 4.9 (or 4.10 / 4.10.1) the following happens:

 

  • A user logs into their Fullscreen RES Workspace desktop through the Citrix StoreFront website
  • The Terminal server session and roaming user profile are loaded
  • RES Workspace is loaded
  • After the RES Workspace session is loaded the VDX Engine makes a connection from server session to VDX client on PC
  • When a user then clicks on the Start button the screen starts to flash back and forward between local and server environment for several seconds, the Citrix Receiver window seems to refresh and in the end the RES Workspace (server) start menu is opened (as was the intention). This however is not an acceptable situation for our users.

 

We've tested this on 4 different systems:

  • Windows 7 x64
  • Windows 10 1607 x64
  • Windows 10 1703 x64
  • Windows 10 1709 x64

 

The result is the same on all systems and only happens when using Receiver 4.9 or 4.10 in combination with VDX 10.1.0.0 (latest version I have and can find on your website).

When we revert to Citrix Receiver 4.6 the problem is gone. When not using VDX the problem is gone as well.

 

Is there a solution for this? Maybe a newer VDX version?

Thanks in advance!

 

(I tried to create a support call for this but even when entering information in all required fields I can never Create a Web Case (button remains grey) and Dutch phone support is unavailable...)

Windows 10 Inplace Upgrade

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Hallo zusammen,

 

ich würde gerne in unserer Umgebung das Inplace Upgrade zur Verfügung stellen. Jedoch bekomme ich das Paket nicht zum laufen. Ich verwende das Standard Template aus der DSM Version 2018.1.1 4467.

 

!
!Windows 10 inplace upgrade
!This package uses a os setup file packages as a source and after running the setup sets the corresponding OS Set to compliant.
!The inplace upgrade needs all files from the ISO and not just the sources directory, so it only works with os setup file packages created with DSM 2017 or later.
!
GetPackagePath('%InstallationParameters.OSSetupFilePckgLink%','PackagePath',)
If %PackagePath%=''
 ExitProcEx(Undone,'Failed to get package path')
!Currently the package will most likely be used from the share, but don't rely on this
StrLeft('%PackagePath%','2','PathPrefix')
If %PathPrefix%='\\'
! Use the depot account to access the share
 NetUseDepot('%PackagePath%','O:',)
 Set('PackagePath','O:')
Set('SetupPath','%PackagePath%\Extern$\Setup.exe')
Set('ExitCode','not executed')
!
If not Exist('%SetupPath%')
 Set('ExitCode','Setup.exe missing')
Else
 If not FileVersion('%SetupPath%')>%CurrentComputer.BasicInventory.InstalledOSVersion%
!  Os is newer (or equal) than the setup.exe -> Just quit  If %PackagePath%='O:'   NetDisconnect('O:')/?  ExitProcEx(Done,'Installed OS is already up to date')
!  
 Set('SetupParams','/auto upgrade /DynamicUpdate disable /noreboot /quiet /resizerecoverypartition disable /migratedrivers %InstallationParameters.MigrateDrivers% /compactos disable')
!  
 ExecuteEx('%SetupPath% %SetupParams% /Compat ScanOnly','ExitCode','120')/?
 If IsTrue('%ExitCode% != -1047526896',)  If %PackagePath%='O:'   NetDisconnect('O:')/?  ExitProcEx(Failed,'Compatibility scan failed with %ExitCode%')
!   
 Set('ExitCode','not executed')
 ExecuteEx('%SetupPath% %SetupParams%','ExitCode','120')/?
! 
If %PackagePath%='O:'
 NetDisconnect('O:')/?
If not %ExitCode%='0'
 ExitProcEx(Failed,'Execution failed with error %ExitCode%')
! 
!All OS Sets that use the same os setup file package should be green.
SetOsSetAsInstalled('%InstallationParameters.OSSetupFilePckgLink%',)
InitiateSystemShutDown('2',issRebootAfterShutdown)
 Reboot for inplace upgrade
EndProc
!

 

Im Log bekomme ich auch keinen Fehler und die Policy sagt "Compliance bevorstehend".

 

Weiß jemand Rat?

 

VG

Thorsten

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