Hello, I wasn't able to ask in above thread and I would like to ask if there's something new about it.
Thanks
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Velocity Virtual Keyboard v2
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Prozess überprüfen
Hallo zusammen,
ich möchte überprüfen ob ein Prozess läuft und ggf. diesen neu starten. Wie kann ich so etwas im Skript umsetzen?
VG
Thorsten
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In the online helpfile, under working with Roles, and System Permissions ,there is a reference to contacting Support to enable MSP Security
Hi Community,
Has anyone had experience regarding the MSP enablement referenced in the Helpfile. (Working with Roles /System Permissions
I have a open Support Case open for this too.
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Recurrence field in schedule box missing
Hi All,
Kindly assist and help me.
The recurrence field in schedule box in the Schedule Manager is missing as shown in the picture below:
My Service Desk Console version is 2017.3. Kindly assist me on this issue. I have tried to MDM the database, the issue still persist.
Thank you.
Best Regards,
Faiz
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Change object behaviour from Category to Reference List after Save
Hi folks
I've seen this
https://community.ivanti.com/thread/30680
and it does work to a certain extent but I would like to change the object behaviour so that I can get the features of the reference list to appear in window designer. I think that it doesn't work because it's still actually a category as well as a reference list now. Items like the Configurable Properties (Web Access) Display Name and Attribute Template/complex list etc aren't shown
Can I remove the category behavior and just leave the reference list. Hopefully this will re-instate the window properties that I need.
I'm actually just trying to search the category list but don't really want to implement a whole new reference list object and link it to the category as per Haydn's solution here Searching a Category object drop down with multiple levels
Thanks Jason
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Detail screens
We have requested to have detail screens as part of our Service Manager configuration, due to needing more specific detail on certain Services and/or categories.
My question is when we have a detail screen against a category, which appears under 2 or more Services to select can we configure the software so it has the same named category, but different auto assigning of field selection options to input depending on the Service selected.
Appreciate any advice you can give on the configuration options available here.
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Provisionning - Dell optiplex 7060 - don't boot after restarting
Hello,
We receive new Dell optiplex 7060, but we have problem to image them with Landesk 2017.
I have no problem with others models of Dell (laptop and workstation)
I have install the good network driver and he start my template without problem.
the problem is after installig the new OS. The PC restarts, but he don't find the disk and start again on the network
He makes many tries on 2 PCs : Disk on AHCI, on Raid, start on UEFI only, start on Legacy, nothing happends correctly.
On my PC, the Windows Manager Boot disappears f I was on UEFI mode...
I don't see where the problem is.
Has someone the same probleme ? How to solve it ?
Thanks a lot for your comeback
Stéphane
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Dell Optiplex 7060 PXE boot issues.
Hello All,
We just received two Dell Optiplex 7060 PC's. One full size one mini. We are having issues trying to PXE boot them. I've loaded the correct drivers both in 32bit and 64bit WinPE. Sometimes it will boot and image and sometimes it will not even boot into PXE. We tried both Legacy and UEFI boot.
Any Ideas??????
Thanks
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Access to printer on Avery Pathfinder 6057
Hello,
we are currently testing Wavelink TE on an Avery Pathfinder 6057 and experiencing an issue while printing through ANSI codes.
The print job get sent to the terminal and a black box "Printing" appears; however no output goes to the printer.
The printer is defined as "PATHFINDER" connected to port COM1: but I don't know if this setting is correct; however the same file when sent via FTP to a specific folder on the device gets printed.
Is there a way to have Wavelink write the print data received to a folder rather than send it to a COM port?
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Endpoint Manager Installer Error - Not Compatible with Version of Windows
We have been implementing Endpoint Manager for a couple months now and are wrapping up our deployments to a few thousand remaining endpoints. Our deployments of the installer have started failing in large batches. We have found that the files are being copied to the hosts but generate the following error when the installer is launched.
"The version of this file is not compatible with the version of Windows you are running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher."
We are attempting to install the agent on a Windows Server 2008 R2. The agent we are attempting to install is our server OS agent. We have had success on about 400 of our endpoints but have approximately 800 to go that are running this OS so this is throwing quite a wrench in our installation.
Has anyone else encountered this or know a way around it? We are running 2017.3 SU 5 on our core and this is the same version agent installer
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APM Proxyausnahmen
Hallo,
kann mir jemand sagen wo ich die Proxyausnahmen für APM finde? Im Booklet für APM auf einen KB Artikel 19507 verwiesen, aber diesen finde ich nicht.
Schon clever gemacht, wieso werden diese nicht in das Booklet geschrieben?
Liebe Grüße
Norbert
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Printing to an Avery Dennison Pathfinder 6507 or to a file
Hello,
we are evaluating Avery Dennison Pathfinder 6057 printer/handelds with Wavelink TelnetCE and we're unable to print.
TelnetCE seems to work correctly with the printer as from "About > Printer" we can get printer status andissue calibration and feed commands.
However files that are sent thru VT220 print sequences don't get printed - an inverted-video "PRINTING" square appears but nothing goes out to the printer.
The printer is configured as PATHFINDER on COM1: - we also tried DUMMY but with no success. The files we're trying to print are in LNT language and get correctly printed when put in the Temp\Print directory on the device; however from the APIlogCurr.txt file it seems they're always converted to MPCL format no matter which model of printer is specified.
Is there a way to have Wavelink TE just write print data to a folder, or call a command to work on print data, or call an OS escape via escape codes?
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Change Priority name
Hi to all,
In IVANTI ServiceDesk 2017.x, how can I Change in the field Priority the name Priority 1 to High for example, this for requests and Incidents.
Can anyone help me please.
Thanks
Bruno Pires
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EPM 2018.1 - LDAP Group membership issue
Hi, we're on-prem customer and I've noticed some odd behaviour, it's either on the core/DB or agent, I can't quite work out which one.
The inventory on machines is not recording the LDAP group membership properly. For example, my laptop is in 4 different AD groups, EPM is only showing two, but appears to have mix and matched the records. This only appears to be affecting the machines LDAP group info, user group info is fine.
ldapwhomai reports the group membership properly, I ran an outputted inventory scan and found the below, which seems to suggest it's the agent mixing and matching the memberships:
LDAP Groups - Machine - (Display Name:P) - Name =CN=PG-SW-Pilot Group,OU=Software,OU=Standard Permission Groups,OU=Standard Groups,OU=Groups,OU=User and Group Assets,DC=insurance,DC=lan
LDAP Groups - Machine - (Display Name:P) - Description =Pilot Group for Software Deployments
LDAP Groups - Machine - (Display Name:P) - Name =CN=PG-SW-Google Chrome,OU=Software,OU=Standard Permission Groups,OU=Standard Groups,OU=Groups,OU=User and Group Assets,DC=insurance,DC=lan
LDAP Groups - Machine - (Display Name:P) - Description =Add machines for google chrome deployment
LDAP Groups - Machine - (Display Name:D) - Name =CN=Domain Computers,CN=Users,DC=insurance,DC=lan
LDAP Groups - Machine - (Display Name:D) - Description =All workstations and servers joined to the domain
LDAP Groups - Machine - (Display Name:P) - Name =OU=Portable,OU=Swansea,OU=Clients,OU=Hardware Assets,DC=insurance,DC=lan
If I read this right (and I could well be wrong) it's trying to list the groups using the same display names, i.e. all with the display name of "P" - one for "Name =CN=PG-SW-Pilot Group" and one for "Name =OU=Portable,OU=Swansea,OU" and finally "ame =CN=PG-SW-Google Chrome"
I've tried uninstalling the agent/deleting from the console and reinstalling to no avail.
Tried following this: How to set up and configure policies to use LDAP Groups or LDAP Containers but I don't seem to get any different results.
I've just changed the inventory history to 1 day (we've only just migrated so don't much history to keep) in case it's something in the history causing the issue. But I don't understand how when I get the above output on a manual scan on my computer. I would assume if it was the history or database I should only see that issue on the console, not output on the agent.
Can anyone recommend other settings/logs I can check for what might be causing this issue?
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Bitlocker
Does anyone know how to enable bitlocker using Ivanti?
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Send for Approval
New to setting up Change requests.
I am not able to see where to add approvers or how it sends for approval on any Change forms.
I reviewed the how to add approver to the Child Approver Tab, but i don't see that tab either.
Is there a basics guide that I have overlooked?
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Goldmine-update content based on matching field
I had some instructions on how to update a field by matching to email address from excel and cannot locate. Those instructions seemed to suggest there might be better methods.
I have DBX Data Management but pretty lost at writing a process safely on my own.
I want to put the term HOT in priority field (key2) for all MailChimp cotacts rated 4 or 5. I have the excel with all needed fields downloaded.
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Service Request workflow with multiple optional approval blocks
I've been asked to create a request offering that includes multiple approvals based on what was requested, but haven't been able to make the workflow do what I need.
Here's the scenario: the request is for test user accounts, and there are multiple environments they can request access to. Each environment has an owner, and that person or group must approve the access. Whether the requester selects one or several environments, I need the workflow to create the necessary approvals, then when those are approved, create a task. If any are denied, send a notice.
I currently have a series of If blocks that evaluate which environments were selected; if any are 'false' it moves to the next If block; if 'true it creates an approval and moves to the next If block. The problem is that anything after the approvals (Join, Wait for Child...) appears to want an exit from all the possible approvals, not just the ones that were selected. In other words, if there are 7 total options but only 3 are selected, the Join block waits for all 7. I added a wait for child after the join that looks for approvals where "ParentLink" is not empty, and "Status" = Approved, but the workflow instance never gets there - it stops at the Join (the Validation says a Join is required).
I also tried having each approval block's 'approved' exit go to a new task, but the result is the same - the wait for child after all the tasks wants an exit from all possible tasks, not just the ones created.
Any of you brilliant folks have ideas about this?
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Displaying labels on forms in formatted HTML
Hi Guys,
thought i would share this as i implemented it for a customer recently and really liked the outcome.
the requirement was to have an in depth description of all urgency and impacts and show the combination outcomes on a form.
something like the below
this is actually really simple to implement and adds a lot of value for analysts when using the system.
all i have is three labels on a form
with html in the label expression for each
the middle tables code is below for an example
<table width="644" style="margin: auto auto auto -1.15pt; width: 483pt; border-collapse: collapse; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm;" border="0" cellspacing="0" cellpadding="0">\r\n <tbody><tr style="height: 15pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes;">\r\n <td width="91" style="background: rgb(255, 204, 102); padding: 0cm 5.4pt; border: 1pt solid windowtext; border-image: none; width: 68pt; height: 15pt;">\r\n <p align="center" style="margin: 0cm 0cm 10pt; text-align: center;"><b><span style='color: black; font-family: "Arial","sans-serif"; mso-fareast-language: EN-AU;'>Urgency</span></b></p>\r\n </td>\r\n <td width="553" style="background: rgb(255, 255, 204); border-width: 1pt 1pt 1pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; border-image: none; width: 415pt; height: 15pt;">\r\n <p align="center" style="margin: 0cm 0cm 10pt; text-align: center;"><b><span style='color: black; font-family: "Arial","sans-serif"; mso-fareast-language: EN-AU;'>Description</span></b></p>\r\n </td>\r\n </tr>\r\n <tr style="height: 53.2pt; mso-yfti-irow: 1;">\r\n <td width="91" style="background: white; border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; border-image: none; width: 68pt; height: 53.2pt;">\r\n <p style="margin: 0cm 0cm 10pt;"><b><span style='color: black; font-family: "Arial","sans-serif"; mso-fareast-language: EN-AU;'>High (H)</span></b></p>\r\n </td>\r\n <td width="553" style="background: white; border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 415pt; height: 53.2pt;">\r\n <p style="margin: 0cm 0cm 10pt;"><span style='color: black; font-family: "Arial","sans-serif"; mso-fareast-language: EN-AU;'>High likelihood of affecting more Clients (and/or\r\n their Customers)<br>\r\n Critical service(s) is down<br>\r\n Time-sensitive work affected<br>\r\n Quick attention will prevent significant impact on other Clients or staff or\r\n operations</span></p>\r\n </td>\r\n </tr>\r\n <tr style="height: 41.9pt; mso-yfti-irow: 2;">\r\n <td width="91" style="background: white; border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; border-image: none; width: 68pt; height: 41.9pt;">\r\n <p style="margin: 0cm 0cm 10pt;"><b><span style='color: black; font-family: "Arial","sans-serif"; mso-fareast-language: EN-AU;'>Medium (M)</span></b></p>\r\n </td>\r\n <td width="553" style="background: white; border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 415pt; height: 41.9pt;">\r\n <p style="margin: 0cm 0cm 10pt;"><span style='color: black; font-family: "Arial","sans-serif"; mso-fareast-language: EN-AU;'>Top 25 Client affected<br>\r\n VIP status Client or staff are affected</span></p>\r\n </td>\r\n </tr>\r\n <tr style="height: 43.5pt; mso-yfti-irow: 3; mso-yfti-lastrow: yes;">\r\n <td width="91" style="background: white; border-width: 0px 1pt 1pt; border-style: none solid solid; border-color: rgb(0, 0, 0) windowtext windowtext; padding: 0cm 5.4pt; border-image: none; width: 68pt; height: 43.5pt;">\r\n <p style="margin: 0cm 0cm 10pt;"><b><span style='color: black; font-family: "Arial","sans-serif"; mso-fareast-language: EN-AU;'>Low (L)</span></b></p>\r\n </td>\r\n <td width="553" style="background: white; border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: rgb(0, 0, 0) windowtext windowtext rgb(0, 0, 0); padding: 0cm 5.4pt; width: 415pt; height: 43.5pt;">\r\n <p style="margin: 0cm 0cm 10pt;"><span style='color: black; font-family: "Arial","sans-serif"; mso-fareast-language: EN-AU;'>Limited impact to staff or operations<br>\r\n Workaround is available</span></p>\r\n </td>\r\n </tr>\r\n</tbody></table>
i also tend to add a label to the selfservice incident form to assist in the logging of incidents by end users.
again, this is just a label field with a label expression
<FONT COLOR="gray">To assist us to diagnose your problem quickly, <br>please try to include as much information <br>about the issue as possible.<br>Include such items as;<font/><br><li><FONT COLOR="gray"">Computer name or Barcode<font/></li><li>Printer name</li><li>Screenshots (if relevant)</li><li>Steps to reproduce</li><li>Time/Date this occured</li><li>Has this happened before</li><li>Location</li><li>Error message</li></ul>
enjoy
tom
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how can I report searched words in knowledge center?
I want to know what words People search. Is there a way to report this?
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