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Journal not created when received incoming email

September 18, 2018, 7:39 pm
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My ISM has been configured using default setting which will create incident when receive email,

Scenario below occurs:

1. When received an email which subject that does not contain "Incident#" and existing incident number

          - a new incident will be created

          - email journal does not contains the entry of the incoming email.

 

2. When received an email which subject contains "Incident#" and existing incident number

          - the corresponding existing incident does not have new entry in journal

          - new incident will not be created

 

Does anyone has faced this issue before?

 

Below are the logs that captured that I think may be the cause of the issue:

1. Service Name: AppServer,

Sub System ID: ASWebServicesAPI

Error Code: Exception

 

Exception:

System.Exception: Field Journal.Email.SentOn with data type DateTime cannot be assigned value '18/9/2018 3:07:00 AM' with data type System.String.   at DataLayer.ObjectSave.ExecuteAndCommit(ObjectTransaction t, SaveResponseErrors errors, IExecuteAction executeAction)   at SaaS.WebUI.Services.IPCMServiceController.ProcessData(ISessionContext context, ObjectTransaction t, ObjectCommandData commandData, SaveAndActionResponse result, List`1 fieldsOrder)   at SaaS.WebUI.Services.IPCMServiceController.CreateObject(String sessionKey, String tenantId, ObjectCommandData commandData)   at SaaS.WebUI.Services.IPCMService.CreateObject(String sessionKey, String tenantId, ObjectCommandData commandData)

 

2. Service Name: EmailServer

Sub System ID: EmailMsgHandlerException

Error Code: WFEMessageHandler

Exception:

com.frontrange.saas.EmailService.CommonObjects.EmailMsgHandlerException: Failed to create a journal e-mail note ---> System.ServiceModel.FaultException: Unhandled system exception: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: Field Journal.Email.SentOn with data type DateTime cannot be assigned value '18/9/2018 3:07:00 AM' with data type System.String. . POST:http://heat-sm/HEAT/ServiceAPI/IPCMService.asmxServer stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at com.frontrange.saas.ws.data.IPCMServiceSoap.CreateObject(String sessionKey, String tenantId, ObjectCommandData commandData) at com.frontrange.Services.IPCMServiceClientImpl.<>c__DisplayClass5_0.b__0(String s) at com.frontrange.Services.ClientServiceBase.ExecuteWithRetryOnInvalidSession[T](Func`2 function, String sessionKey, String tenantId) at com.frontrange.Services.IPCMServiceClientImpl.CreateObject(String sessionKey, String tenantId, ObjectCommandData commandData) at com.frontrange.saas.EmailService.SaaS.createJournalEMail(SaasJournalContext context, String ownerRecId, Func`2 makeNewLinkFunc, Boolean& journalCreated) --- End of inner exception stack trace ---

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Is there a way to log a viewed by on incidents?

September 20, 2018, 11:30 am
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I need help in creating a method in which it logs who viewed an incident and what time?  Do we know if HEAT is already recording this?

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Mobile compliance policy does't work on LDMS 2018.1

September 25, 2018, 12:06 am
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Hi,  my partner has tested the MDM on EPM 2018.1  and found our that the mobile compliance policy is not working and it is not showed in the Ivanti agent setting. May I know if there is an known issue on this? A partner here who has tested our MDM on LDMS 2018.1 with vCSA 4.4, Ivanti AE agent v11.0, Agent type: Android for Work, phone model is Samsung Galaxy S8+, Android OS v8.0, Mobile security policy uses Profile Owner Mode. The partner has tested the mobile connectivity and mobile security policies are working fine, but the mobile compliance policy is not working and didn't show in the inventory.

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Windows 10 Inplace Upgrade

September 24, 2018, 1:24 am
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Hallo zusammen,

 

ich würde gerne in unserer Umgebung das Inplace Upgrade zur Verfügung stellen. Jedoch bekomme ich das Paket nicht zum laufen. Ich verwende das Standard Template aus der DSM Version 2018.1.1 4467.

 

!
!Windows 10 inplace upgrade
!This package uses a os setup file packages as a source and after running the setup sets the corresponding OS Set to compliant.
!The inplace upgrade needs all files from the ISO and not just the sources directory, so it only works with os setup file packages created with DSM 2017 or later.
!
GetPackagePath('%InstallationParameters.OSSetupFilePckgLink%','PackagePath',)
If %PackagePath%=''
 ExitProcEx(Undone,'Failed to get package path')
!Currently the package will most likely be used from the share, but don't rely on this
StrLeft('%PackagePath%','2','PathPrefix')
If %PathPrefix%='\\'
! Use the depot account to access the share
 NetUseDepot('%PackagePath%','O:',)
 Set('PackagePath','O:')
Set('SetupPath','%PackagePath%\Extern$\Setup.exe')
Set('ExitCode','not executed')
!
If not Exist('%SetupPath%')
 Set('ExitCode','Setup.exe missing')
Else
 If not FileVersion('%SetupPath%')>%CurrentComputer.BasicInventory.InstalledOSVersion%
!  Os is newer (or equal) than the setup.exe -> Just quit  If %PackagePath%='O:'   NetDisconnect('O:')/?  ExitProcEx(Done,'Installed OS is already up to date')
!  
 Set('SetupParams','/auto upgrade /DynamicUpdate disable /noreboot /quiet /resizerecoverypartition disable /migratedrivers %InstallationParameters.MigrateDrivers% /compactos disable')
!  
 ExecuteEx('%SetupPath% %SetupParams% /Compat ScanOnly','ExitCode','120')/?
 If IsTrue('%ExitCode% != -1047526896',)  If %PackagePath%='O:'   NetDisconnect('O:')/?  ExitProcEx(Failed,'Compatibility scan failed with %ExitCode%')
!   
 Set('ExitCode','not executed')
 ExecuteEx('%SetupPath% %SetupParams%','ExitCode','120')/?
! 
If %PackagePath%='O:'
 NetDisconnect('O:')/?
If not %ExitCode%='0'
 ExitProcEx(Failed,'Execution failed with error %ExitCode%')
! 
!All OS Sets that use the same os setup file package should be green.
SetOsSetAsInstalled('%InstallationParameters.OSSetupFilePckgLink%',)
InitiateSystemShutDown('2',issRebootAfterShutdown)
 Reboot for inplace upgrade
EndProc
!

 

Im Log bekomme ich auch keinen Fehler und die Policy sagt "Compliance bevorstehend".

 

Weiß jemand Rat?

 

VG

Thorsten

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Problems with RES VDX 10.1.0.0 in combination with Citrix Receiver 4.9 and 4.10

January 26, 2018, 3:07 am
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When using RES VDX 10.1 in combination with Citrix Receiver 4.9 (or 4.10 / 4.10.1) the following happens:

 

  • A user logs into their Fullscreen RES Workspace desktop through the Citrix StoreFront website
  • The Terminal server session and roaming user profile are loaded
  • RES Workspace is loaded
  • After the RES Workspace session is loaded the VDX Engine makes a connection from server session to VDX client on PC
  • When a user then clicks on the Start button the screen starts to flash back and forward between local and server environment for several seconds, the Citrix Receiver window seems to refresh and in the end the RES Workspace (server) start menu is opened (as was the intention). This however is not an acceptable situation for our users.

 

We've tested this on 4 different systems:

  • Windows 7 x64
  • Windows 10 1607 x64
  • Windows 10 1703 x64
  • Windows 10 1709 x64

 

The result is the same on all systems and only happens when using Receiver 4.9 or 4.10 in combination with VDX 10.1.0.0 (latest version I have and can find on your website).

When we revert to Citrix Receiver 4.6 the problem is gone. When not using VDX the problem is gone as well.

 

Is there a solution for this? Maybe a newer VDX version?

Thanks in advance!

 

(I tried to create a support call for this but even when entering information in all required fields I can never Create a Web Case (button remains grey) and Dutch phone support is unavailable...)

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Start Skype for Business on logon

September 12, 2018, 11:45 pm
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Dear

 

I'm trying to make Skype for Business 2016 start (and login) on the user's logon.

 

I've created a User Setting in which the following reg value is added:

user_setting_res.PNG

 

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]

"Lync"="\"C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\lync.exe\" /fromrunkey"

 

When I logon to the machine Skype does not start. However the user setting is applied.

 

In the registry the "Run" key I added through the User Registry is renamed to "Run.org" (by RES One I guess).

s4b_regkey_run.PNG

Any idea how to bypass this and start programs on user logon?

 

Using RES ONE Workspace 9.10.2.1 SR2 Bronze on Windows Server 2008 R2 (Citrix XenDesktop 7.15).

 

Thanks in advance for any replies.

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Extended Task Available Fields

September 25, 2018, 2:05 am
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Hi

 

In the past when I've created a new offering I would use a template which I've created and then design the workflow using extended tasks. Today I opened the extended task block to find that when using a template and opening a value in a field such as "Details" the "Service Request Templates" under "Available Fields" do not show up.

 

When I create a new RO, which means hours of recreating a basic template it works as expected.

 

Note on the left the "Service Request Templates" under "Available Fields" however on the right it is no longer available.

 

Screen Shot 2018-09-25 at 09.53.19.pngScreen Shot 2018-09-25 at 09.53.05.png

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Provisionning - Dell optiplex 7060 - don't boot after restarting

September 24, 2018, 5:14 am
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Hello,

 

We receive new Dell optiplex 7060, but we have problem to image them with Landesk 2017.

I have no problem with others models of Dell (laptop and workstation)

 

 

I have install the good network driver and he start my template without problem.

the problem is after installig the new OS. The PC restarts, but he don't find the disk and start again on the network

 

 

He makes many tries on 2 PCs  : Disk on AHCI, on Raid, start on UEFI only, start on Legacy, nothing happends correctly.

On my PC, the Windows Manager Boot disappears f I was on UEFI mode...

 

 

I don't see where the problem is.

Has someone the same probleme ? How to solve it ?

 

 

Thanks a lot for your comeback

Stéphane

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Rollout project and affected plateforms

September 25, 2018, 3:06 am
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Hi,

 

There's something i don't understand. I have downloaded the MS critical definitions and added them to a rollout project.

The first step is to apply the "definitions" to a test group (IT staff - 10 workstations) and in the step 2, definitions are moved into the "Scan (global)" folder with AUTOFIX.

 

it works well...except for the definitions who don't apply to my workstations OS. So at step one i have 863 definitions who are "stucked" because the exit or success criterion can't be reached.

 

My question is: how can i only add the definitions who affect Windows 7 and Windows 10 to my rollout project?

 

Also, how can i get rid of the definitions stucked at the first step of my rollout project? What should i do with them?

 

Thank in advance for your help.

 

Regards,

 

David.

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Recurrence field in schedule box missing

September 24, 2018, 2:39 am
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Hi All,

Kindly assist and help me.

The recurrence field in schedule box in the Schedule Manager is missing as shown in the picture below:

Field missing.png

My Service Desk Console version is 2017.3. Kindly assist me on this issue. I have tried to MDM the database, the issue still persist.

 

Thank you.

 

Best Regards,

Faiz

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.NET Framework 4.7.2 and Ivanti2017.3_SU5

September 25, 2018, 4:37 am
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We use Ivanti2017.3_SU5 - can we install on the Core .NET Framework 4.7.2
and will that be supported?
(We also have an Ivanti agent installed on the core ...)

 

At the time of installation (Ivanti2017.1 ...) no .NET Framwork 4.7.2 was allowed on the core.

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Probleme mit Lenovo P51 nach 2018.1 Update / Disk Partition unattend.xml

September 25, 2018, 4:56 am
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Hallo zusammen,

 

wir haben aktuell Probleme mit der Installation des Lenovo P51 (SSD+HDD) mit Win10 (1703/1803).

Es wurden keinerlei Änderungen am PE oder Treiber oder an einer anderen Stelle vorgenommen, jedoch erhalten wir während der Windowsinstallation folgenden Fehler:

"Windows cannot locate the disk and partition specified in the unattend answer file´s "ImageInstall" setting. Make sure the setting references a valid partition and restart the installation.

 

Sobald man die HDD ausbaut, und nur auf der SSD installiert läuft alles sauber durch.

Man kann das Problem auf einer virtuellen Maschine leider nicht reproduzieren, da funktioniert alles tadellos.

Das Partitionierungsskript formatiert lediglich die ersten Festplatten, jede weitere Festplatte wird ignoriert, könnte hier ggf. das Problem liegen?

 

Grüße und Danke schon mal

axel

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RF Devices Missing First Character

September 25, 2018, 5:22 am
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I'm wondering if anyone has run in to a similar situation ..

 

Application: JDA WMS / Telnet

 

Hardware: CK71, CK75, VM1

 

Issue: When scanning LPN labels (Code 128) in Telnet, the first digit ('L') sometimes does not get translated. This has happened on all three of the devices we have deployed but is only happening occasionally (1-3 times per week).

 

We originally thought it might have to do with running the warehouse on 4G service but have still seen the issue after bringing up the permanent T1. I have been using Wavelink / Ivanti's ConnectPro to act as an intermediary between the device and the host but I am not sure that is helping.

 

Because of the infrequency of the issue it is very difficult to capture in any traces or logs. Does anyone have any suggestions?! I am scratching my head on this one ..

 

-Brian

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Office 365 Click-to-run Update mit APM

September 25, 2018, 5:33 am
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Hallo,

 

wie muss ich eigentlich die xml File anpassen, dass ich office mit APM patchen kann?

 

Ich hatte die xml File ursprünglich mit "Updates Enabled="FALSE" Channel="Monthly" erstellt, jedoch patcht APM nicht, bzw. der Patch läuft immer auf Fehler. "Schwerwiegender Fehler bei der Installation. (0x0000643)

 

Die Updateoptionen sind standardmäßig deaktiviert. Mein Gedanke ist, dass nicht jeder Client die Updates von MS sich holt. (Bandbreite usw.). Wenn ich mir aber das Patchpaket anschaue, ist es wohl so, dass APM sozusagen keinen Offline Patch hat. Dieser zieht wohl auch nur die Daten dann von MS. Sehe ich das richtig?

 

Ich erstelle über das Office 365 ProPlus Install Toolkit entsprechend meine MSI.

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Office Click-to-run APM

September 25, 2018, 5:47 am
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Hallo,

 

wie muss ich meine Configuration XML bei der Click-to-run Installation anpassen, damit APM patchen kann?

 

Momentan ist diese Update Option gesetzt: Updates Enabled="FALSE" Channel="Monthly"

 

Mein Gedanke ist, dass eben Office nicht selbständig Updates installiert sondern eben von APM und die Source eben das Projektverzeichnis ist. Dies ist jedoch dem Anschein nach nicht mit Offline Patches für das Office gefüllt.

 

Wie Patcht APM die Click-to-Run Version eigentlich?

 

In den Optionen sind die Updates deaktiviert, aktiviere ich diese, scheint APM auch zu patchen.

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Missing option the switch to Japanese language (language pack installed).

September 25, 2018, 5:53 am
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Hi, we have a Server 2016 RDSH environment managed by Workspace Control. Because we have Dutch and Japanese employees we installed both language packs. When I login as administrator (WC is not loaded) I can change the language in the language bar to Japanese and type in Word then it is in Japanese language. When I login as our test user with WC enabled, then I cannot select the Japanese language bar. Only the Dutch is available. I’m not sure it is a Workspace Control thing but it is worth trying.

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Setting a file type association using a registry action

November 2, 2014, 3:26 am
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We were recently asked if EM could manage file associations. It can't natively - a Feature Request was raised - however it is possible to create them by using a registry action at Logon. You can use the XML config snippet attached to do this. Note that this config configures files with an extension of '.test' to be opened and edited by notepad.exe.

To amend it for your own purposes:
1. Replace all instances of the word 'test' with the extension that you want use - e.g. 'txt'.
2. Replace all instances of '%SystemRoot%\system32\NOTEPAD.EXE' with the path to the executable you want to open and edit your file type

The config has been tested on EM 8.5.720 and 8.4.651.
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Service Request workflow with multiple optional approval blocks

August 23, 2018, 1:27 pm
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I've been asked to create a request offering that includes multiple approvals based on what was requested, but haven't been able to make the workflow do what I need.

 

Here's the scenario: the request is for test user accounts, and there are multiple environments they can request access to. Each environment has an owner, and that person or group must approve the access. Whether the requester selects one or several environments, I need the workflow to create the necessary approvals, then when those are approved, create a task. If any are denied, send a notice.

 

I currently have a series of If blocks that evaluate which environments were selected; if any are 'false' it moves to the next If block; if 'true it creates an approval and moves to the next If block. The problem is that anything after the approvals (Join, Wait for Child...) appears to want an exit from all the possible approvals, not just the ones that were selected. In other words, if there are 7 total options but only 3 are selected, the Join block waits for all 7. I added a wait for child after the join that looks for approvals where "ParentLink" is not empty, and "Status" = Approved, but the workflow instance never gets there - it stops at the Join (the Validation says a Join is required).

 

I also tried having each approval block's 'approved' exit go to a new task, but the result is the same - the wait for child after all the tasks wants an exit from all possible tasks, not just the ones created.

 

Any of you brilliant folks have ideas about this?

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Copy attachments when converting service request to incident

September 7, 2018, 1:18 am
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We have a quick action that converts a Service Request to Incident.  I've noticed that any attachments in the Service Request are not being copied across to the newly created Incident.

 

I've tried to compare this quick action to one that is working, i.e. attachments are being copied across.

 

Can someone please assist me and advise me where in the quick action this is.  The only thing I could find that MIGHT be the command to copy the attachments across is below, but I could be wrong here.

 

Capture.JPG

 

Thanks again for any assistance.

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How do you want to open this file when opening PDF while extention is associated with application

July 4, 2018, 4:21 am
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When a user opens a pdf in explorer on Windows server 2016 it displays the "How do you want to open this file" while there is a PDF application already associated with the pdf extention.

It happens in 10.2.700.1 and in 10.2.900.1

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