Hi,
We have been testing Windows 8 Pro in our Office with Landesk 9.5 and noticed that the remote control is very slow accessing a Windows 8 Machine and I can only see the top left hand corner of the screen as if it's not scalling correctly. Has anyone encountered this issue?
Testing remote control on a Windows 7 Machine doesn't experience these issues
We started with Service Desk 7.3.2. Over the years we have suffered with some flaws in the LDMS import. Recently my imports stopped working and Service Desk remote control rarely worked. We had duplicate systems and retired systems in our list for the user. It was kind of no fun.
Service Desk is great at gathering data. In the case of LDMS workstations though, that is a problem. In our LDMS implementation, any machine not scanned in 45 days is deleted from LDMS. Service Desk keeps it forever. Later the workstations checks in with LDMS and it gets a new ID so a duplicate record is created in Service Desk. I suspect many are like us in that there is a workstation CI attribute on the incident and it's tied to the Raiseuser and shows only the machines they use often. In our case we can see a dozen systems or more. Most of the systems are out of date and retired. So the logical solution is to create a filter by last updated date. Great idea but that fails because the records never update with the last scan date. Why? Because can't you put a date/time attribute from the Workstation import into the lastscan date/time attribute of the CI. There is a problem with the DLL and the time is scraped from the date so you can't import. Without the lastscandate all other parts of the record don't change so there is no import which means the last changed date NEVER changes. Originally I added a string attribute to accept the last scan date just so the object gets updated and then the last updated attribute gave me a date to filter. But there is a better way.
It seems that SQL does a much better job at importing the data and is a whole lot faster as well. I import 42,000 users every night using SQL and it takes 37 minutes. My 6700 LDMS workstation records took 44 minutes to import. Now that I moved to SQL, it's 7 minutes. I created a query which my SQL DBA made into a view for me. The query will almost certainly need to be adjusted but it's a good start for you:
SELECT a.Computer_Idn, b.AssetTag, a.DeviceName, c.StorageTotal, f.Address, a.UpdateLastScanDate, b.Manufacturer, b.Model, e.OSType, e.Version,
a.LoginName, d.BytesTotal, b.SerialNum
FROM
LanDeskMS.dbo.Computer AS a
LEFT JOIN LanDeskMS.dbo.CompSystem AS b ON b.computer_idn = a.Computer_Idn
left JOIN LanDeskMS.dbo.LogicalDrives as c ON c.Computer_Idn = a.Computer_Idn
left JOIN LanDeskMS.dbo.memory as d ON d.Computer_Idn = a.Computer_Idn
left JOIN LanDeskMS.dbo.Operating_System as e ON e.Computer_Idn = a.Computer_Idn
left join LanDeskMS.dbo.TCP as f on f.Computer_Idn = a.Computer_Idn
where a.DeviceName is not null and c.DriveLetter = 'C'
Then a Data Connection and import need to be created. Below is the mappings I used based on my databases and my attributes. You will most likely need to make minor changes but I think this at least points you in the right direction.
Finally I had to create a filter and add it to my Window. Later I will add it to the object so it works in Webaccess. I made the Primary Owner equal to the RaiseUser.Title and the Last Update is within the previous 45 days. The filter is based on Incident and Incident and filtered by Configuration Management and Workstation.
One of the other issues I noted in the import routine is that I have 700 less records in SQL. After investigation it turns out that the LDMS connection returns up to 3 records for a single machine. When I added a where clause that only uses DriveLetter C:, I get 700 less records to import. It seems that the LDMS connection doesn't have a filter for additional drives (A:, D:, E:, etc) so multiple records can show up.
It seems that consultants have been using SQL for importing data a while now so new installs of Service Desk may not need to make these changes. I ran across this so I hope it helps others out. My import is running better and my list of systems list just computers that exist in LDMS and are active so it's generally just 1-2 systems.
Hi all,
I am getting a strange error when I try to execute a calculation in an automatic action.
When the manual process action executes the automatic action I always get the popup with the error message "Could not find attribute type Guid . Check metadata catalog."
I know this means that it could not find the attribute. Strange thing is that I never reference this attribute in the calculation.
In a different workflow executing a different automatic action I get the same error!
I tried with a very basic calculation like:
value = 'Test'
return value
However I still get the error...
I am out of luck here. Any ideas?
Thanks
Kai
Has anyone found a way to link new CI's to users outside of the admin console. We are trying to move away from using console but also trying to implement configuration management. You can only link newly created CI's with users via the admin console which is not available in Web desk. We have many analysts located all over the world who need to be able to update CI info and link users. We thouht we had a solution where by I created a query based on User config item and then had a hyper link that takes you to the CI itself. This is great for CI's that already have users attached but the query and we can use it for reassigning/swapping CI's between users but it does not show CI's witout users linked to them. There is no point moving to Web Desk If we have to keep console open for all analysts just for this one function.
Thanks
John
I have imported a process from my Test system into Live and getting this error message!
Error saving current process: Multiple With Customer in In Progress. There is 2 Start Clocks that go from With customer, depending if raised user or analyst but this is fully tested and working as my default process OK with no problems.
However, it imported went to enable and notice the X
Tried saving and got above error message!
I remove the Start Clock and Back From Customer off my In Progress status so no With customer going into it, and still getting same error even when there's no connections back to it.
Any ideas? Works in my dev environment fine and is default process. Only imported to Live, did not alter it. Wanted to enable on Live but getting this error preventing me. Seems like a bug? Anyone had similar issue and got workaround please
Hi all,
There is a problem when LD Remote Control immediately took a control and doesn`t ask a user to authorise this. The Agent Configuration set to that End user must grant permission for remote control session. This happens not at all machines.
LDMS version is 9.0 SP3
Only idea is to re install the agent, perhaps some RC component is broken??
Any ideas/advise would be much apprishiated
Thanks,
B
Good Afternoon
I was wondering if anyone could tell me how I would go about using the LANDesk imaging tool on a usb bootdisk to capture or deploy an image to or from a usb hard drive. Any ideas or assistance anyonecould provide would be greatly appreciated.
Thanks
Is there a way to do this yet in 9.5? I have a bunch of machines (over 200) that are missing the agent. They have somehow alluded both UDD and GPO installs. I will troubleshoot those later but for now I just want them all added to LD so I can push the agent.
Hi all 
I'm experiencing some problems with Provisioning with LANDesk 9.5 and WinPE 4.0
I have a HP DC7800, on which I try to install Windows 7.
I have a Provisioning task with as first step: Boot to Managed WinPE (Virtual Boot).
The pc currently runs Windows XP, so as soon as I shecdule the provisioning task, I can see the GUI in my Windows XP session.
The boot.wim is then copied to my C-drive and a little bit later the system reboots.
So far so good
Now, when the computer eboots, it loads the boot.wim. It says "Windows is loading files", but at the end, it stalls. I have let it run for 2 hours, but it hangs at a black screen.
When I reboot the computer and press F12 (PXE boot), the computer autmatically picks up the Provisioning task, boots to WInPE, and the task continues (!!).
So, at that point I can only think of the fact that my boot.wim from the landesk\vboot directory differs from the boot.wim that is on my PXE server. However, they are not. The boot.wim is the same date and size as my landesk\vboot\boot.wim
I've also tried to install Windows 7 on a HP 6005 Pro, and this works fine. No issues with WinPE.
Anyone who knows where this problem lies? Drivers should not be a problem, since I can use F12 to boot to WINPE just fine...
Thanks in advance!
The title pretty much says it all. We are convinced our core is possessed.
We had a Launchpad job we set up 3 months ago and ran, pushing the software install link to the Launchpad of our new 9.5 agent we had pushed out earlier to the majority of our company computers. It was set so the user can install on their own when they want. All the people who wanted it installed it when they had a chance, and the rest let it be. Exactly as planned.
Today, IT got to work to find that for some reason as yet undetermined, that job somehow was PUSHING the software install to ALL targetted machines in that list. We checked the job, checked the Delivery Method, checked EVERYthing, and the job didn't change - it was still set to simply push the install link icon to Launchpad so people could install on their own. But that install was active on every machine, even people who had already installed it, and not one of them had started the job.
To mitigate this, we stopped the Scheduled Task and deleted all the target machines from the Scheduled Tasks 'All Devices' list. This should have stopped everything. But then, suddenly, computers started magically showing back up in the 'All Devices' list of the Scheduled Task. Wha'WHAT? Yep, all on their own, no IT intervention, just magically showing up and starting the install on those machines that popped back into 'All Devices' of that job. So we killed the Task completely. So far THAT hasn't magically reappeared and started populating itself and forcing the software install again, yet, but that doesn't mean it won't. Like I said, pretty sure the cores posessed.
Has anyone else experienced this? LANDesk support has shrugged its shoulders, asked for some log files, and is escalating. But if WE experience this oddity, does that mean others have or will?
Any ideas or solutions greatly appreciated!
We want to install Crystal Server on a separate virtual server so that we can utilize it for other applications as well as Service Desk. Has anyone installed it on a separate virtual server? If so, do you know if it can be installed on Windows Server 2012 or 2008 r2? Are there any issues that we should be aware and is there a Crystal Server installation guide somewhere?
Thanks for your help,
Kathi
I recently took over management of Service Desk and am still getting familiar with everything. We are encountering an issue and unfortunately I cannot currently contact the old admin, but according to someone else they are pretty sure this is an issue that has been fixed before. A user cannot check out and is getting the below error when trying to view the cart. I am told that this issue has been fixed before by clearing the user's queue but I am not sure how to access it, or if that is the appropriate fix. I would appreciate any input.
Any word on when or if SP1 will be released for LDMS 9.5?
Upgraded from LDMS 9.0SP3 to 9.5 wednesday night. The upgrade went pretty smoothly.
After the upgrade, it seems the console has been very sluggish. The most obvious performance decrease seems to be the amount of time it takes the console to discover agent status. By "Agent Status" I mean when you click on a computer object, to amount of time it takes the console to update the icon and right click options for that computer has increased greatly. This used to take ~1 second for both the CBA and RC icons to show on the computer. Now it can take up to 15 seconds. This problem is much worse when you are used to selecting multiple computers at once to check status. See Screenshot below of the Icons I am refering to.
Our environment:
SQL: Server 2008 R2, SQL 2008 R2. 16GB MEM, 32 CPU Cores (Physical)
CORE: Server 2008 R2, 8GB MEM, 8 CPU Cores (Virtual)
Console/Citrix: Server 2008 R2, 8GB MEM, 4 CPU Cores (Virtual)
We have all 3 9.5 Patches installed, and are using the Data Analytics Module.
Hi All,
There are many manufactories making smart phones which service names of network device showing in the device manager are quite different. However, they do have the same class type "Net". And I also found that build-in network card and wifi have the same enumerator type "PCI" and others have type "USB" if the devices are connected through USB interface. How can I configurate the rule for [deny the class type "Net" but allowing the enumerator type "PCI"] all the time? The purpose is to block the network sharing from connecting to smart phones and othe network devices. Or, is there alternative way to get the same results. Please advise.
Thanks.
-Peter
To whom it may concerns,
As tilte. I have two customers got the same issues when they installed 9.5 Agent. After I checked the crash dump file with windbg tool, I found the probably causes are wpsdrvnt.sys and ldsecdrv.sys. Both customers installed the same SEP version and 9.5 agent. The attached screenshot was got from windbg analysis. It's very very strange issue. Cause lots of customer have installed symantec products. I don't know why LDMS 9.5 agent conflict with symantec.
Hi All,
Any paths/files/folders on LANDesk Manageent suite can be put into anti-virus exclusions? We want to reduce the workload of the anti-virus.
Terry
Hi All,
I am being asked by the DBA that to downgrade the account, which I used to connect the core server to db, to a non-sa account. Is it possible?
And what privileges does core server need to connect to the db? DBA just want to grant a just-enough privilege to that account.
Thanks,
Terry
Looking at the new HP reports under the Vendor group but they don't seem to be working. I see an HPScanner.log in the LDClient folder. I have real time monitoring on with our agents. Is there anything else I need to do to utilize this HP information? When I run the HP battery report for a laptop there is no data in the report. Does this information show up anywhere else?
Here's what the HPScanner.log shows on a client:
Tue, 09 Apr 2013 12:34:54 Processing BIOS settings inventory
Tue, 09 Apr 2013 12:34:55 Processing Sensors inventory
Tue, 09 Apr 2013 12:34:55 Processing Power Assistant inventory
Tue, 09 Apr 2013 12:34:55 Processing Total Power inventory
Tue, 09 Apr 2013 12:34:55 Processing Battery Check inventory
Tue, 09 Apr 2013 12:34:55 Processing Connection Manager inventory
Tue, 09 Apr 2013 12:34:55 Terminating execution
Tue, 09 Apr 2013 14:10:21 Beginning execution
Tue, 09 Apr 2013 14:10:21 Processing TPM inventory
Tue, 09 Apr 2013 14:10:21 TPM hardware detected: true
Tue, 09 Apr 2013 14:10:21 Processing POS inventory
Tue, 09 Apr 2013 14:10:21 The 'IHPPointOfSalePeripherals' interface is not available
Howdy
We have recently gone live with LANDesk and suddenly I've been asked to change the Incident Reference Number to start just after our old numbering system ended.. so 47932.
We have managed to do it to Process Ref, but thats not really the same. I dont see a way of doing in LANDesk, so I guess its all in SQL?
Does anyone have any knowledge on this?
Cheers
Mark