On EM v. 2018.3.

I am using the built in personalization templates to capture/apply the Start Screen for Win10 1803. For some reason, the only items that get persisted are the UWP/AppX/Modern apps. If I pin a shortcut to a "legacy" (Win32) installed application, like Chrome or Word 2016 (installed to C:\Program Files\XYZ), these shortcuts are not applied.

I've verified that there is data in the captured elements and I've tried adding a few of each type of application and consistently, the legacy apps are not there, yet the UWP apps are.

I've also made sure that there are no external policies being applied to interfere.

I've tried to follow some of the "fixes" that export the tile layout at logoff, then inject it at logon with a GPO, then unlock. It appears that those were for older versions of Win10 and do not work.

I imagine that the Start screen in Win 10 is a moving target with MS constantly changing the way it stores these settings.

Is there something I'm missing here or has anyone gotten this to work properly?

I'm struggling to find a way to build a saved search where the criteria for Created By equals all the employees on my team. Currently I have 14 people and can get the results by using 14 OR statements for created by. Is there a way to use their common team to handle this expression. There is no CreatedByTeam field natively in Incidnet, but can i use some expression to pull the same data?

I know how to write this in SQL, but not sure how or if possible in their native Saved Search tool.

We're running ISM 2018.1.1 - I'm trying to automate a Change record that is triggered from a Service Request workflow. Everything is working fine, except we still have to manually enter the Owner of the Change.

I'm using a Create Object block in the RO workflow to create the Change record, and it sets the Owner Team. I want to then set the Owner (Change Manager) as the manager of that team; can a QA read the Owner Team field, then find the manager of that team and put that name in the Owner field?

Help..

I have a list of Budget codes (100+) that I want to create a drop down pick list for.  I want to be able to import this once and then have our Self Service forms be able to select them.

I am stuck at how to actually do this.  I know in the SR I can do this manually, but I just want a simple one and done list.

Help.

Has anyone explored the different options on how to expose On-Premise ISM to 3rd parties externally?

We have current and new business requirements whereby we need to " expose " our On-Premise ISM to 3rd parties externally to both push and pull data. This is becoming more and more of a reality with the growing need to accommodate for better integration between On-Premise based solutions and Cloud / Other platforms for external parties.

As far as I know, there may be 3 x options

1. Leverage a Cloud based instance which sits between the On-Premise solution and the 3rd party / external

    users. This will be specifically designed and configured to allow for 3rd parties to consume and push data of

    which will  then get synchronized between the Cloud and On-Premise instance.

2.Explore the option to expose the ISM On-Premise application via the Azure AD application Proxy. This

   particular approach may most likely be the most “ cost “ effective and least effort required as opposed to the

   option 1 to create a complete new Cloud Instance and require less system maintenance and admin. We've

   briefly explored this option internally with a different application though, in this case being Confluence and

   Jira from the Atlassian Stack which largely worked quite well.

3. Explore the option of " exposing " specifically the Self Service / Mobile Role of ISM to 3rd parties, which

    may reduce the challenge of the licensing costs, this could either be also via the Cloud or Azure proxy

    potentially.  If there is not much complexity with regards to the pushing and consuming of data via the 3rd

    parties then this would be a great option too.

    If anyone perhaps may have already or is currently exploring either of the above or some similar intiatives

    then please let me know as this would be great to share ideas and learnings where possible.

Hallo zusammen

Ich bin dran, Windows 10 1809 in unsere DSM Umgebung (2018.1) zu implementieren.

In einem ersten Schritt habe ich zum Test ein neues OS Set erstellt, identisch zu unserem produktiven 1709 Paket, einfach mit den 1809 Sourcen.

Die Installation des OS funktioniert soweit auch problemlos, ebenfalls wird der DSM Agent auch korrekt installiert.

Wo es dann scheitert ist bei der Site determination, ich blicke einfach nicht durch, was genau schief läuft.

1. cmsextSvc_0000000001.log wird erstellt, die korrekte Site und Server wird erkannt.

2. Ca. 10 Sekunden später wird ein neues File cmsextSvc_0000000002.log erstellt, darin steht als IP dann aber 0.0.0.0, deswegen fällt der Client in die Offline-Site.

Wenn ich das aber kontrolliere, hat die Client definitiv eine gültige IP.

Selbst wenn der Client kurzzeitig die IP verliert, müsste die Site Determination ja erneut durchlaufen, sobald der Client wieder eine IP erhält.

Ich habe auch schon versucht das Treiber Paket der Netzwerkkarte zu aktualisieren, hat aber nicht geholfen.
Das Problem tritt auch auf einem anderen Modell auf.

Hat jemand ein ähnliches Problem oder kann mir sagen wo ich nach der Ursasche suchen soll? (Logfiles auf dem Client oder ggf. auch Server)

Danke & Grüsse

Hallo,

bei Neuinstallation Windows 10 1809 und auch Inplace Migration auf 1809 ordnet sich der DSM Client nach der OS Installation bei mir immer der Offline Site zu

obwohl Rechner eine IP Adresse an der LAN Netzwerkkarte hat.

Der Rechner hat auch noch Wireless...

bei Windows 1709 gab es diese Probleme so noch nicht.

entscheidend diese Zeile:

12:58.11.338  2 cmsext.dll    Interface 'Intel(R) Ethernet Connection (2) I219-LM' with MAC '309C2339C2D3' and IP address '0.0.0.0'

12:58.11.338  2 cmsext.dll  Adding 0.0.0.0 to the list of IP addresses

Reboot bringt nichts...

erst wenn der Rechner online ist und ich den DSM Dienst neu starte erkennt er die IP Adresse und ordnet er sich der richtigen Site zu

Sind die Probleme bekannt oder gab es die schon in der Vergangenheit...

Lösungsansätze...?

Danke

Timo

12:58.11.120  1 cmsext.dll  NiNetIPX: IPX protocol is not installed.

12:58.11.120  1 cmsext.dll  Couldn't initialize NiNetIPX.dll

12:58.11.120  1 cmsext.dll  NiNetNBT: NetBios call failed (35)

12:58.11.120  1 cmsext.dll  NiNetNT: Initializing access to domain-controller user data

12:58.11.120  1 cmsext.dll  Collecting interface information

12:58.11.166  1 NiNetIP.dll  Found Interface Ethernet (Intel(R) Ethernet Connection (2) I219-LM)

12:58.11.166  1 NiNetIP.dll  Found Interface Wi-Fi (Intel(R) Dual Band Wireless-AC 8265)

12:58.11.166  2 NiNetIP.dll  MAC address of none ethernet device 'Intel(R) Dual Band Wireless-AC 8265' does not qualify as initial MAC

12:58.11.166  1 NiNetIP.dll  Interface is down - don't collect network information.

12:58.11.166  1 NiNetIP.dll  Found Interface Local Area Connection* 1 (Microsoft Wi-Fi Direct Virtual Adapter)

12:58.11.166  2 NiNetIP.dll  MAC address of none ethernet device 'Microsoft Wi-Fi Direct Virtual Adapter' does not qualify as initial MAC

12:58.11.166  1 NiNetIP.dll  Interface is down - don't collect network information.

12:58.11.166  1 NiNetIP.dll  Found Interface Bluetooth Network Connection (Bluetooth Device (Personal Area Network))

12:58.11.166  1 NiNetIP.dll  Interface is down - don't collect network information.

12:58.11.166  1 NiNetIP.dll  Found Interface Loopback Pseudo-Interface 1 (Software Loopback Interface 1)

12:58.11.166  1 NiNetIP.dll  Skipping Loopback adapter

12:58.11.338  2 cmsext.dll  Inspecting interfaces in the following order

12:58.11.338  2 cmsext.dll    Interface 'Intel(R) Ethernet Connection (2) I219-LM' with MAC '309C2339C2D3' and IP address '0.0.0.0'

12:58.11.338  2 cmsext.dll  Adding 0.0.0.0 to the list of IP addresses

12:58.11.338  2 cmsext.dll    Interface 'Intel(R) Dual Band Wireless-AC 8265' with MAC '1C4D70AD9F26' and IP address '0.0.0.0'

12:58.11.338  2 cmsext.dll    Interface 'Microsoft Wi-Fi Direct Virtual Adapter' with MAC '1C4D70AD9F27' and IP address '0.0.0.0'

12:58.11.338  2 cmsext.dll    Interface 'Bluetooth Device (Personal Area Network)' with MAC '1C4D70AD9F2A' and IP address '0.0.0.0'

12:58.11.338  2 cmsext.dll  Inspecting network devices in the following order

12:58.11.338  2 cmsext.dll    Device 'Bluetooth Device (Personal Area Network)' with instance id 'BTH\MS_BTHPAN\6&34522130&0&2'

12:58.11.338  2 cmsext.dll    Device 'Intel(R) Dual Band Wireless-AC 8265' with instance id 'PCI\VEN_8086&DEV_24FD&SUBSYS_00108086&REV_78\1C4D70FFFFAD9F2600'

12:58.11.338  2 cmsext.dll    Device 'Intel(R) Ethernet Connection (2) I219-LM' with instance id 'PCI\VEN_8086&DEV_15B7&SUBSYS_310617AA&REV_00\3&11583659&0&FE'

12:58.11.338  2 cmsext.dll  MAC address of interface 'Microsoft Wi-Fi Direct Virtual Adapter' without matching device does not qualify as initial MAC

12:58.11.338  2 cmsext.dll  MAC address of Bluetooth device 'Bluetooth Device (Personal Area Network)' does not qualify as initial MAC

12:58.11.338  1 cmsext.dll  Determining site during startup of the extension

12:58.11.338  1 cmsext.dll  --------------------------------------------------------------------------------

12:58.11.338  1 cmsext.dll  Performing site determination

12:58.11.338  1 cmsext.dll  --------------------------------------------------------------------------------

12:58.11.338  2 cmsext.dll  Standard workstation

12:58.11.338  1 cmsext.dll  Computer is a testworkstation: No

12:58.11.338  2 cmsext.dll

Checking if this workstation is a laptop...

12:58.11.338  2 cmsext.dll  Not a laptop

12:58.11.338  1 cmsext.dll           Computer is a laptop: No

12:58.11.338  1 cmsext.dll  --------------------------------------------------------------------------------

12:58.11.338  1 cmsext.dll  Checking site configuration

12:58.11.338  1 cmsext.dll  --------------------------------------------------------------------------------

12:58.11.401  1 cmsext.dll

12:58.11.401  1 cmsext.dll  Found the following possible sites:

12:58.11.401  1 cmsext.dll      LAN: None

12:58.11.401  1 cmsext.dll   Remote: ZZZ-Catching-Site (66132)

12:58.11.401  1 cmsext.dll  Offline: ZZZ-Offline-Site (66152)

12:58.11.401  1 NiNetIP.dll  

Getting network status from IpHelper

12:58.11.401  1 NiNetIP.dll    Interface Index: 1

12:58.11.401  1 NiNetIP.dll    Interface Description: Software Loopback Interface 1

12:58.11.401  1 NiNetIP.dll    MAC-Address:

12:58.11.401  1 NiNetIP.dll    IP-Address: 127.0.0.1

12:58.11.401  1 NiNetIP.dll    Network-Mask: 255.0.0.0

12:58.11.401  1 NiNetIP.dll    Current Connection Status: Interface enabled Cable plugged in IP configured

12:58.11.401  1 NiNetIP.dll    Last Action: Nothing changed

12:58.11.401  1 NiNetIP.dll    Skipping interface Software Loopback Interface 1, bad interface

12:58.11.401  1 NiNetIP.dll  

Done with getting network status

12:58.11.401  1 cmsext.dll  --------------------------------------------------------------------------------

12:58.11.401  1 cmsext.dll  Checking server availability

12:58.11.401  1 cmsext.dll  --------------------------------------------------------------------------------

12:58.11.416  2 cmsext.dll  Skipping network throughput determination because we are in an offline site.

12:58.11.416  1 cmsext.dll  --------------------------------------------------------------------------------

12:58.11.416  1 cmsext.dll    Current Site: 66152(ZZZ-Offline-Site.ZZZ-Offline.SWZM)

12:58.11.416  1 cmsext.dll  Current Server: 66153(SERVER.ZZZ-Offline-Site.ZZZ-Offline.SWZM)

12:58.11.416  1 cmsext.dll      Protocol  : SMB

12:58.11.416  1 cmsext.dll      Throughput: 0

Hi

has anyone an idea how you could duplicate a dashboard in Ivanti Service Manager?

Kind regards

René

Hi, we're on-prem customer and I've noticed some odd behaviour, it's either on the core/DB or agent, I can't quite work out which one.

The inventory on machines is not recording the LDAP group membership properly. For example, my laptop is in 4 different AD groups, EPM is only showing two, but appears to have mix and matched the records. This only appears to be affecting the machines LDAP group info, user group info is fine.

ldapwhomai reports the group membership properly, I ran an outputted inventory scan and found the below, which seems to suggest it's the agent mixing and matching the memberships:

LDAP Groups - Machine - (Display Name:P) - Name =CN=PG-SW-Pilot Group,OU=Software,OU=Standard Permission Groups,OU=Standard Groups,OU=Groups,OU=User and Group Assets,DC=insurance,DC=lan

LDAP Groups - Machine - (Display Name:P) - Description =Pilot Group for Software Deployments

LDAP Groups - Machine - (Display Name:P) - Name =CN=PG-SW-Google Chrome,OU=Software,OU=Standard Permission Groups,OU=Standard Groups,OU=Groups,OU=User and Group Assets,DC=insurance,DC=lan

LDAP Groups - Machine - (Display Name:P) - Description =Add machines for google chrome deployment

LDAP Groups - Machine - (Display Name:D) - Name =CN=Domain Computers,CN=Users,DC=insurance,DC=lan

LDAP Groups - Machine - (Display Name:D) - Description =All workstations and servers joined to the domain

LDAP Groups - Machine - (Display Name:P) - Name =OU=Portable,OU=Swansea,OU=Clients,OU=Hardware Assets,DC=insurance,DC=lan

If I read this right (and I could well be wrong) it's trying to list the groups using the same display names, i.e. all with the display name of "P" - one for "Name =CN=PG-SW-Pilot Group" and one for "Name =OU=Portable,OU=Swansea,OU" and finally "ame =CN=PG-SW-Google Chrome"

I've tried uninstalling the agent/deleting from the console and reinstalling to no avail.

Tried following this: How to set up and configure policies to use LDAP Groups or LDAP Containers  but I don't seem to get any different results.

I've just changed the inventory history to 1 day (we've only just migrated so don't much history to keep) in case it's something in the history causing the issue. But I don't understand how when I get the above output on a manual scan on my computer. I would assume if it was the history or database I should only see that issue on the console, not output on the agent.

Can anyone recommend other settings/logs I can check for what might be causing this issue?

Hallo,

gibt es eigentlich ein Update-Verzeichnis für die Windows 10-Installation ähnlich wie das bei Office 2010 (das "Updates"-Verzeichnis) der Fall ist?

Das wäre ja durchaus praktisch, um unmittelbar während der Installation kritische Updates gleich mit zu verteilen, bevor Windows das erste mal den Explorer startet und der Update-Service losläuft. Die Dateien würden dann ja direkt bei Windows dabei liegen. Das wäre nicht nur für DSM hilfreich...

Und ja, man kann da etwas mit der unattend.xml machen. Aber so Out-of-the-Box fände ich das prima. Aber ich habe hierzu bisher nichts gefunden.

Gruß

Nils

Afternoon all,

Is anyone using The Social Content Pack in Workspaces?

I want to use some elements of it but would really like to see before starting any further dev work.

I'm actually interested to see how all the content packs appear and behave in workspaces.

Thanks,

Chris

Hi

2018.3 Version '

i used  design transfer and import the Chat and Social Module

I have the instances name:
ServiceDesk.WebAccessfor web-AccessWorkspacefor Bridge-IT

i follow the steps to edit the Chat.html and Chat.JS

as follow :

1-  i copy the folder ( Social ) and replace the original location under BridgeIT folder
location C:\Program Files (x86)\LANDESK\BridgeIT\

2- i edit Chat.HTML file :

ListPendingChats = 'http://WIN-60O5M0GN492/Workspace/Social/Chat.html?session="client":"BIT","session":"pending"';

          and

</script><link type="text/css" media="screen,print" rel="Stylesheet" href="/ServiceDesk.WebAccess/wd/Stylesheet/All.rails"/><script type="text/javascript" src="javascripts/prototype.js"></script>

3- i edit the chate.Js:

// Site Constants
BridgeIT = 'Workspace'
WebAccess = 'ServiceDesk.WebAccess'

4- Now i have added URL link in Gadgets in workspace :

once i click on any of them it open another tab and show blank content :

any Idea For help !

Hi all,

Another hiccup on the road to getting Chat working.

I've been able to work out a lot of the bugs with help from this community, but now I'm having trouble with an Ajax request in returning the comments in a chat to display on the window after responding/opening a chat request.

So the code below is meant to generate a URL to gather the comments belonging to the currently open chat session:

// get new comments
function GetComments() {  var url = '../wd/Query/List.rails?class_name=' + CommentClassName + '&attributes=Id%2C' + CommentTextAttribute + '%2C_CreateDate%2C_CreateUser%2c' + CommentToParentRelationship + '.Status.Name%2C' + CommentToParentRelationship + '.RaiseUser.Title%2C' + CommentToParentRelationship + '.CurrentAssignment.User.Title&cns=' + CommentToParentRelationship + '-e-0-_a_Id-gte-1-';;  url += '&c0=' + SessionGuid + '&c1=' + LastCommentID;  new Ajax.Request(url, {  onSuccess: function(response) { GetComments_Response(response) },  onFailure: function(response) { Ajax_Failed(ErrorGettingComments, response) }  });
}

The URL, when entering in valid data for chat session GUID and comment ID (0 by default) and returns all the comments for that particular chat session, which is Great!

However the above code is failing at the new Ajax.Request stage as it only returns a failure status and not a succeed to call on the GetComments_Reponse function

function GetComments_Response(response) {  ResetError();  var NewComments = new Array();  var NewCommentsText = '';  var SessionEnded = false;  var json = eval('(' + response.responseText + ')');  console.log(json);  if (json.objects.length > 0) {  json.objects.each(function(item) {  if (item.attributes['Id'] > LastCommentID) NewComments.push(item);  });  NewComments.sort(function(a, b) { return a.attributes['Id'] - b.attributes['Id'] });  for (var i = 0; i < NewComments.length; i++) {  NewCommentsText += '<br /><b>' + NewComments[i].attributes['_CreateUser'] + ' - ' + NewComments[i].attributes['_CreateDate'];  NewCommentsText += '</b><br />' + NewComments[i].attributes[CommentTextAttribute];  LastCommentID = NewComments[i].attributes['Id'];  if (NewComments[i].attributes[CommentToParentRelationship + '.Status.Name'] == WaitingResponseStatus) $('StatusSpan').innerHTML = ChatPendingText;  else if (NewComments[i].attributes[CommentToParentRelationship + '.Status.Name'] == InProgressStatus) {  if (IsAnalystSession)  {  $('StatusSpan').innerHTML = ActiveAnalystSessionText.replace('{user}', NewComments[i].attributes[CommentToParentRelationship + '.CreationUser.Title']);  }  else {  $('StatusSpan').innerHTML = ActiveUserSessionText.replace('{analyst}', NewComments[i].attributes[CommentToParentRelationship + '.CurrentAssignment.User.Title']);  }  }  else {  $('StatusSpan').innerHTML = SessionEndedText;  SessionEnded = true;  }  }  if (NewCommentsText != '') {  $('ChatHistory').innerHTML += NewCommentsText;  //alert('about to scroll');  $('ChatHistory').scrollTop = $('ChatHistory').scrollHeight + 200;  //alert('scrolled');  }  if (SessionEnded == true) SessionEndedDisplay();  }
}

My colleagues who have looked this over think that the URL, or the data is gathers is not being changed to a JSON object for the GetComments_Response to use.

Hi,

is there any way how to keep the keyboard always visible in Web host session?

So far I was able to toggle keyboard visible everytime the random page loads, but when I put device to sleep and wake up, keyboard is hidden. I was looking for some kind of "onScreenWakeUp" event, but I had no luck. I also tried to use Page Visibility API, but the event is only fired when I switch between applications, not when device wakes up.

Thank you for any ideas.

Martin

Bonjour,

Lors de la créa@tion d'une requête je n'ai que l'onglet "ordinateurs" dans l'onglet des composants.

Cordialement.

Hi Leute,

hat sich hier schon Jemand näher mit UWD Treibern beschäftigt? Bin nur neugierig wie das genau in Zukunft funktioniert. Intel hat es ja bereits für die NUCs schon angekündigt:

Getting Started with Universal Windows drivers - Windows drivers | Microsoft Docs

https://www.deskmodder.de/blog/2018/11/29/intel-startet-die-modern-windows-drivers-mwd-treiber-fuer-windows-10-1809-und-…

Gruß

Alex

Hello,

our idea: when HR department confims in their system a "new employee" their system sends

1) a structured mail to Ivanti --> we create a service request in status draft (customer = the head of the department where the new employee will start), link an existing request offering template "New employee" and create the service request parameters. This all works fine.

2) a mail to the head of the department with a link to the service catalog in Ivanti.

Our aim was that the head of department would see the draft service request as a "pending request" in his/her service catalog. However this is not the case.

We checked the service request object for other fields <> status that could hide it from the pending requests but we did not find anything.

Does anybody know what else could be the reason why this service request does not appear under "pending requests"? Is there any documentation when a request shows up as pending request and when not?

Kind regards, Jan Hordies

Hello,

Somebody has managed to install a dispatcher on a user's laptop and I'm not able to remove the dispatcher from the Ivanti Automation Console.

I can remove it from the dispatchers list, delete it, but after a while it will appear again.

Not sure, but I suspect the computer(Dispatcher) appears every time the user is starting his laptop at home.

How can I remove an offline dispatcher for good?

Thanks

Basically I have a multi-select window and I want to hide/show another attribute based on the selection in this multi-select box, ideas?

This is the calculation I created, it did not work...it hides the attribute but does not display it back when the correct option is selected, and yes, I did make the multi-select box calculate on change

import System

static def GetAttributeValue(Request):

physical_access_permission_level_hid = true

for site in Request._RequestedPhysicalSiteAccessLinkedCol:

     if site._RequestedPhysicalSiteAccess._RequestedPhysicalSiteAccess != null:

          if site._RequestedPhysicalSiteAccess._RequestedPhysicalSiteAccess == "test":

               physical_access_permission_level_hid = false

Commands = ':SetHidden(_EmailAddress,{0});'

return String.Format(Commands,physical_access_permission_level_hid)

We are using WLTE_UNIVERSAL_ANDROID_2_0_9_4896.apk on our Android devices.

We set the sleep mode for example 30 minutes on Android settings but if telnet client is open, sleep mode configration does'nt work. (for example 2 munites later device goes to sleep mode)

If we exit from telnet client, sleep mode setting working normally.

How we will solve this problem?