We're using an ISM Cloud implementation and I'm working on a Validation Rule for the Incident BO. The rule seems to be behaving as expected and I'm seeing the message text listed in the Validation Rule appear in the information pop-up window. However, I'm also getting the generic "Data in the database has changed while you were editing" text at the bottom of the window. Is it possible to get rid of this verbiage?
Hallo,
seit dem wir wieder von PL auf APM umgestiegen sind bekommen wir keine FileZilla Updates mehr. Es kommt zwar im Catalog und das Grundpaket wird erstellt, aber das Patch wird nicht geladen und somit keine Policy erstellt usw.
Bei Shavlik habe ich das gefunden und könnte mir das als Ursache vorstellen https://community.shavlik.com/docs/DOC-24607 (Da sieht man den Unterschied zu PL, die soweit ich es ja verstanden habe, Patches selber packt, während APM original Dateien benutzt.
In dem Dokument oben wird dieser Link angegeben https://community.shavlik.com/docs/DOC-24407 welches beschreibt, wie man Patches manuell (in Shavlik for Windows) einbaut. Frage ist wie macht man das in APM?
Werde das trotzdem als BUG melden, das sowas von APM gefixt werden bzw. umgangen werden muss.
Grüße,
Oliver
I have no idea how this feature works or what it's for. I read https://help.ivanti.com/ld/help/en_US/LDDA/10.0/Content/DA/ldda-t-data-translation-services.htm
"Data Translation Services (DTS) is a Data Analytics tool for Ivanti® Management Suite that scans your organization's devices for the inventory data you most care about, such as software licensing, warranties, and so on. Once the data is scanned into the inventory database, you can customize, aggregate, and organize it in reports to make informed and practical decisions about hardware and software purchases and needs."
Ok, sounds great. So how to I use it?
When I go to the data translation services to find details about how these are being generated, it's all empty folder structures. I did "green light" the thing.
Does this affect client user/local device CPU processing? Meaning, will the user see a performance hit from enabling it?
My whole goal here is to populate things like the "owner email" fields in the database. These have never been populated for us and we have always been deriving the data from logon user names.
The following error messages were pulled out of the clients vulscan.log when attempting to patch Office 365. I followed the document and have the patches in the folder specified. I can browse to the patch folder in a web browser and see the files on the client.
Sun, 30 Sep 2018 16:16:11 -------------------Patch Installation----------------------
Sun, 30 Sep 2018 16:16:11 BeginWaitForMutex 'Global\vulscan_continue'
Sun, 30 Sep 2018 16:16:11 WaitForMutex 'Global\vulscan_continue' succeeded
Sun, 30 Sep 2018 16:16:11 Getting list of autofix patches
Sun, 30 Sep 2018 16:16:11 HTTP POST: http://LANDESK01.ck.c-k.com:443/WSVulnerabilityCore/VulCore.asmx
Sun, 30 Sep 2018 16:16:11 Setting a proxy...
Sun, 30 Sep 2018 16:16:11 Setting socket timeout to 1000 * 60 * 4
Sun, 30 Sep 2018 16:16:12 Success
Sun, 30 Sep 2018 16:16:12 1 patches were found to run
Sun, 30 Sep 2018 16:16:12 Last status: Done. 1 patches were found
Sun, 30 Sep 2018 16:16:12 No patch download required for *MSO365_MONTHLY_16.0.10730.20102_X64
Sun, 30 Sep 2018 16:16:12 Removing local scheduler maint window task: 893751
Sun, 30 Sep 2018 16:16:12 Checking for other running install/repair actions
Sun, 30 Sep 2018 16:16:12 Last status: Waiting
Sun, 30 Sep 2018 16:16:12 BeginWaitForMutex 'Global\SDClientLockMutex'
Sun, 30 Sep 2018 16:16:12 WaitForMutex 'Global\SDClientLockMutex' succeeded
Sun, 30 Sep 2018 16:16:12 Last status: Done
Sun, 30 Sep 2018 16:16:33 Exit Code: 0 (0x0)
Sun, 30 Sep 2018 16:16:33 Launched desktop instance of vulscan to detect full screen apps. It returned: 0
Sun, 30 Sep 2018 16:16:33 Running patch *MSO365_MONTHLY_16.0.10730.20102_X64
Sun, 30 Sep 2018 16:16:33 Running pre-install/uninstall script
Sun, 30 Sep 2018 16:16:33 ERROR: Failed to open Patch monitoring info HKLM\Software\LANDesk\ManagementSuite\WinClient\PatchMonitoring (0x2)
Sun, 30 Sep 2018 16:16:33 Patch directory : 'C:\Program Files (x86)\LANDesk\LDClient\sdmcache\'
Sun, 30 Sep 2018 16:16:33 Patch name : '*MSO365_MONTHLY_16.0.10730.20102_X64'
Sun, 30 Sep 2018 16:16:33
Sun, 30 Sep 2018 16:16:33 Command Interpreter running
Sun, 30 Sep 2018 16:16:33 Work Path: C:\Program Files (x86)\LANDesk\LDClient\
Sun, 30 Sep 2018 16:16:33 regsvr file:C:\WINDOWS\system32\regsvr32.exe
Sun, 30 Sep 2018 16:16:33 fullPathDll of DLL file:C:\Program Files (x86)\LANDesk\LDClient\O365Util.dll
Sun, 30 Sep 2018 16:16:33 obtaining core server name LANDESK01.ck.c-k.com from scriptable interface.
Sun, 30 Sep 2018 16:16:33 Core server Name: LANDESK01.ck.c-k.com
Sun, 30 Sep 2018 16:16:33 Hash File: O365Util.dll
Sun, 30 Sep 2018 16:16:33 In SendRequest: Action = SOAPAction: "http://tempuri.org/GetHashForSingleFile"
Sun, 30 Sep 2018 16:16:33 SendRequest: SOAPAction: "http://tempuri.org/GetHashForSingleFile"
Sun, 30 Sep 2018 16:16:33 Action SOAPAction: "http://tempuri.org/GetHashForSingleFile" failed, socket error: 10054, SOAPCLIENT_ERROR: 5. Status code: -1, fault string:
Sun, 30 Sep 2018 16:16:33 Retrying in 7 seconds...
Sun, 30 Sep 2018 16:16:36 Last status: Retrying in 4 seconds...
Sun, 30 Sep 2018 16:16:37 Last status: Retrying in 3 seconds...
Sun, 30 Sep 2018 16:16:38 Last status: Retrying in 2 seconds...
Sun, 30 Sep 2018 16:16:39 Last status: Retrying in 1 seconds...
Sun, 30 Sep 2018 16:16:41 Success
Sun, 30 Sep 2018 16:16:41 Work Path: C:\Program Files (x86)\LANDesk\LDClient\
Sun, 30 Sep 2018 16:16:41 GetFileHash: could not find "C:\Program Files (x86)\LANDesk\LDClient\O365Util.dll"
Sun, 30 Sep 2018 16:16:41 obtaining core server name LANDESK01.ck.c-k.com from scriptable interface.
Sun, 30 Sep 2018 16:16:41 About to call DownloadFiles (1 files) with these settings:
Sun, 30 Sep 2018 16:16:41 m_allowedBandwidthWAN: 91
Sun, 30 Sep 2018 16:16:41 m_allowedBandwidthLAN: 91
Sun, 30 Sep 2018 16:16:41 m_discardPeriodSeconds: 604800
Sun, 30 Sep 2018 16:16:41 m_preserveDirectoryStructure: 0
Sun, 30 Sep 2018 16:16:41 m_bUseWanBWForPush: 0
Sun, 30 Sep 2018 16:16:41 m_bSynchronize: 0
Sun, 30 Sep 2018 16:16:41 Allowed download methods(m_downloadControl):
Sun, 30 Sep 2018 16:16:41 Peer
Sun, 30 Sep 2018 16:16:41 Source
Sun, 30 Sep 2018 16:16:41 m_preferredServerControl: AttemptPreferredServer
Sun, 30 Sep 2018 16:16:54 http://LANDESK01.ck.c-k.com/ldlogon/O365Util.dll Done
Sun, 30 Sep 2018 16:16:55 Last status: Done
Sun, 30 Sep 2018 16:16:55 Downloaded C:\Program Files (x86)\LANDesk\LDClient\O365Util.dll
Sun, 30 Sep 2018 16:16:55 Download the following file successfully: O365Util.dll
Sun, 30 Sep 2018 16:16:55 Called CreateProcess: "C:\WINDOWS\system32\regsvr32.exe"
Sun, 30 Sep 2018 16:16:55 Exit Code for process C:\WINDOWS\system32\regsvr32.exe: 0, (0x0)
Sun, 30 Sep 2018 16:16:55 The result of regsvr32 is: 0
Sun, 30 Sep 2018 16:16:55 Create object of O365Util
Sun, 30 Sep 2018 16:16:55 created the instance ok : O365Util
Sun, 30 Sep 2018 16:17:07 Register C2RCom returnCode:0
Sun, 30 Sep 2018 16:17:07 Custom Variable URL : http://landesk01.ck.c-k.com/Patch/Office365/2016/Current/x64/
Sun, 30 Sep 2018 16:17:07 Patch Binaries URL : http://landesk01.ck.c-k.com/Patch/Office365/2016/Current/x64/
Sun, 30 Sep 2018 16:17:09 ReportRepairResult returned failure: Failed to execute download and apply actions for installer
Sun, 30 Sep 2018 16:17:09 Failed to execute installer. ReturnCode:5
Sun, 30 Sep 2018 16:17:09 Message returned from repair script was Failed to execute download and apply actions for installer
Sun, 30 Sep 2018 16:17:09 ERROR(RunVbScript) Failed to run command - 80004005
Sun, 30 Sep 2018 16:17:09 DownloadPatch ERROR: Failed to run commands (80004005).
Sun, 30 Sep 2018 16:17:09 Last status: Failed
Sun, 30 Sep 2018 16:17:09 DeferredReportAction: name '*MSO365_MONTHLY_16.0.10730.20102_X64', code '1', type '-1', status 'Failed to execute download and apply actions for installer'
Sun, 30 Sep 2018 16:17:09 App killer is stopping
Sun, 30 Sep 2018 16:17:09 Running post-install/uninstall script
Sun, 30 Sep 2018 16:17:10 RunPatches completed. 1 processed. 0 installed. 1 failures.
Sun, 30 Sep 2018 16:17:10 Sending previous action history to core
Sun, 30 Sep 2018 16:17:10 HTTP POST: http://LANDESK01.ck.c-k.com:443/WSStatusEvents/EventHandler.asmx
Sun, 30 Sep 2018 16:17:10 Setting a proxy...
Sun, 30 Sep 2018 16:17:10 Setting socket timeout to 1000 * 60 * 4
Sun, 30 Sep 2018 16:17:10 Success
Sun, 30 Sep 2018 16:17:10 Last status: Done
Sun, 30 Sep 2018 16:17:10 Reboot action set to 'never.' Not rebooting.
Sun, 30 Sep 2018 16:17:10 Reboot and rescan. Rescan set to false, so doing nothing.
Sun, 30 Sep 2018 16:17:10 ReleaseMutex 'Global\SDClientLockMutex' succeeded. Code: 0
Sun, 30 Sep 2018 16:17:10 No 'continue' tasks
Sun, 30 Sep 2018 16:17:10 ReleaseMutex 'Global\vulscan_scan' succeeded. Code: 0
Sun, 30 Sep 2018 16:17:10 Exiting with return code 0x8db3019c (412).
Sun, 30 Sep 2018 16:17:11 Process is terminating, cleaning scanner...
When a user double-clicks on the label for the KEY5 field in the Primary Fields View, the Contact Search Center opens for the Company field in the 'Search by' dropdown. The text field is not populated at all. I've attempted to add another KEY5 field to the view, and it's behavior is the same as the existing KEY5 field.
Has anyone experienced this issue before with the CSC?
Hi,
Does anyone know where to set translation for saved search title please ?
Thanks so much
GoldMine PE 8.5.2.8
Hi, I have a working remote site installations on two PC's both running Win 10. However the installation on my server (Win Server 2008 R2) has for no apparent reason stopped allowing logins. This means the remote sync is failing to connect. There's a silent login startup script on the server that is presumably failing because if I try to log in manually I get a dialog saying "Could not login into GoldMine Incorrect Password!".
SQL Server Management Studio can connect to the database so that's not the problem. I've tried copying the GM directory to a backup directory, then uninstalling GM and re-installing from the setup.exe but even then I get the same dialog, regardless of whether I use MASTER and the default pwd or whether I use my own username and password.
I have an up to date copy of the database on one of the remote machines that is working fine. What's the best way to get the server install back up and running and synced so it has the same data that is currently on the remote?
Thanks in advance for any advice
Mike
Hey Folks!
I just wanted to drop this here for anyone else that may run into similar issues. In a nutshell, uploading logos in portal manager would only sometimes sync to our clients...it typically resulted in a blank logo. I know that the recommended file type is .png, but I haven't found any relevant information regarding file size (which doesn't matter, as I've discovered).
Resolution: If you pre-populate the logo on the core in x:\Ivanti\LdMain\landesk\files\SWDPolicyImages, *then* upload the logo image via distribution package (use the same name, file type) - you can safely trick the core into properly accepting the image, then syncing to the clients. This issue was not seen in EPM 2017, it was just noticed in EPM 2018.3.
Anyways, hope this helps someone out there!
I keep getting the error "This kind of driver cannot be added" when trying to add a Dell TouchPad driver into WinPE.
This is the file I have. I uploaded it and assigned it in HII but I also want it in WinPE. thanks!!
Anyone know where I can update this profile image to my own for Workspaces? What am I missing?
Hello -
I'm trying to make a field mandatory when an Int32 attribute has a certain value and I'm having no luck. It says my syntax is valid but the field never becomes mandatory.
Can someone take a look and tell me what's missing? Thanks
import System
static def GetAttributeValue(Resolution):
Value = false
if Resolution._PrivilegedAccess != null and Resolution._PrivilegedAccess == "Yes":
Value = true
return String.Format(":SetMandatory(Resolution._PrivilegeJustification, {0});",Value)
Hello all, I am fairly new to Service Desk and have somewhat of a dumb question. When a ticket is updated, the user who created the ticket will get an email with the update. However, when we change the status to "with customer" or "with 3rd party", the ticker creator does not get this notice with the note added via email. Where should I be looking to see why this is not functioning or whether my previous co-worker who set this up actually set this up properly?
Thank you
I am having an issue with a query. I am trying to sort based off time from a DateTime field that only displays time on a form (Start Time). The query is grouped by a separate DateTime field that only displays date on the form (Start Date). There is no calculation on these fields as they are meant as 'implementation dates and times' that a user selects themselves. After digging deeper, it looks as if the date is being changed somehow though there are no calculations. For instance, here is the query that gets emailed from scheduler:
However, if I launch the query via web desk, the date & time appear for the 'Start Time' column. As you can see, the date associated with the time is days prior:
Here is what the fields look like in the form (I used the first row in the example below). The grouping is working fine (shows as an entry for a 11/13 Start Date) but the date that is getting assigned to the time field is showing as 11/12. I am very confused and this is limiting our ability to utilize reports\queries to drive collision conversations. There are also numerous entries where the date assigned to the Start Time field is a handful of days earlier (Additional screen shots below)
(Example of numerous days prior)
Emailed query report
Same query run in web desk
Fields in form
We're running Service Desk 2018.x. Having had Service Desk since 2012, we've always been told that there is no audit of who accesses tickets, unless they perform an action and save the window. Being a medical facility, we would like to know whenever someone accesses a record whether they save it or not. Has this changed since 2012? Are there any suggestions of how to accomplish this?
Hi, we're on-prem customer and I've noticed some odd behaviour, it's either on the core/DB or agent, I can't quite work out which one.
The inventory on machines is not recording the LDAP group membership properly. For example, my laptop is in 4 different AD groups, EPM is only showing two, but appears to have mix and matched the records. This only appears to be affecting the machines LDAP group info, user group info is fine.
ldapwhomai reports the group membership properly, I ran an outputted inventory scan and found the below, which seems to suggest it's the agent mixing and matching the memberships:
LDAP Groups - Machine - (Display Name:P) - Name =CN=PG-SW-Pilot Group,OU=Software,OU=Standard Permission Groups,OU=Standard Groups,OU=Groups,OU=User and Group Assets,DC=insurance,DC=lan
LDAP Groups - Machine - (Display Name:P) - Description =Pilot Group for Software Deployments
LDAP Groups - Machine - (Display Name:P) - Name =CN=PG-SW-Google Chrome,OU=Software,OU=Standard Permission Groups,OU=Standard Groups,OU=Groups,OU=User and Group Assets,DC=insurance,DC=lan
LDAP Groups - Machine - (Display Name:P) - Description =Add machines for google chrome deployment
LDAP Groups - Machine - (Display Name:D) - Name =CN=Domain Computers,CN=Users,DC=insurance,DC=lan
LDAP Groups - Machine - (Display Name:D) - Description =All workstations and servers joined to the domain
LDAP Groups - Machine - (Display Name:P) - Name =OU=Portable,OU=Swansea,OU=Clients,OU=Hardware Assets,DC=insurance,DC=lan
If I read this right (and I could well be wrong) it's trying to list the groups using the same display names, i.e. all with the display name of "P" - one for "Name =CN=PG-SW-Pilot Group" and one for "Name =OU=Portable,OU=Swansea,OU" and finally "ame =CN=PG-SW-Google Chrome"
I've tried uninstalling the agent/deleting from the console and reinstalling to no avail.
Tried following this: How to set up and configure policies to use LDAP Groups or LDAP Containers but I don't seem to get any different results.
I've just changed the inventory history to 1 day (we've only just migrated so don't much history to keep) in case it's something in the history causing the issue. But I don't understand how when I get the above output on a manual scan on my computer. I would assume if it was the history or database I should only see that issue on the console, not output on the agent.
Can anyone recommend other settings/logs I can check for what might be causing this issue?
Has anyone figured out a clean way to display tasks associated to incidents or service requests in the Self Service Mobile interface?
I have Application Control 10.1 FR3 HF4 running on some machines using the self-authorizing setting for admins. I'm expecting the remember my decision setting to do just that, but these checkboxes never seem to take effect, using a range of file extensions (.exe, .msi, .msp are some examples).
Has this been resolved in a later version or is there some sort of client side config required?
Hello,
our idea: when HR department confims in their system a "new employee" their system sends
1) a structured mail to Ivanti --> we create a service request in status draft (customer = the head of the department where the new employee will start), link an existing request offering template "New employee" and create the service request parameters. This all works fine.
2) a mail to the head of the department with a link to the service catalog in Ivanti.
Our aim was that the head of department would see the draft service request as a "pending request" in his/her service catalog. However this is not the case.
We checked the service request object for other fields <> status that could hide it from the pending requests but we did not find anything.
Does anybody know what else could be the reason why this service request does not appear under "pending requests"? Is there any documentation when a request shows up as pending request and when not?
Kind regards, Jan Hordies
We're running ISM 2018.1.1 - I'm trying to automate a Change record that is triggered from a Service Request workflow. Everything is working fine, except we still have to manually enter the Owner of the Change.
I'm using a Create Object block in the RO workflow to create the Change record, and it sets the Owner Team. I want to then set the Owner (Change Manager) as the manager of that team; can a QA read the Owner Team field, then find the manager of that team and put that name in the Owner field?
I have built a customized Change Approval Workflow. When the Change is approved/denied the workflow fails with:
Exception Message: Unhandled system exception: System.Web.Services.Protocols.SoapException: WorkflowService.ExecuteQuickActionById failed for tenant EXSDSISM and quick action 'Update Status = Pending Assignee Response': Change(9655AD575E4440869785394354935093): Please Select. POST:http://exsdsism/HEAT/ServiceAPI/WorkflowService.asmx, Executing Quickaction id: 0446bea8-2843-438c-99b6-fb0eb7a5c7fa. failed for wf instance Id:B0A4B72CCCC645EEA994F61951B39263, Blk Name:quickaction, Blk Title:Set Status = Pending Assignee Response, Blk Id:8E82064151074530B9D1B6D520EEC690.
Please help