How can I retrieve a field value from the form and put it in HTML field ?

January 7, 2019, 9:12 am

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Dear All.

 

How can I retrieve a field value from the form and put it in HTML field ? for example this text: (This Agreement will be effective from: July 8^th, 2015, and will remain valid for a period of 12 months and will be renewed automatically if there are no additional requirements from one of the stakeholders.)

I need to add this text to HTML field but I need the date to be read from start date field. How can I achieve this?

 

By using email templates, field's values can be returned like $(ChangeNumber) but when using the same context $(StartDate) in HTML field to retrieve the value of it, it retrieves the text the same as I typed it not the value of it. like this:

(This Agreement will be effective from: $(StartDate), and will remain valid for a period of 12 months and will be renewed automatically if there are no additional requirements from one of the stakeholders.)

 

The HTML code for the above:

<div style=""><span style="font-family: Calibri, sans-serif;"><span style="background-color: rgb(255, 255, 255);">This Agreement will be </span><b style="background-color: rgb(255, 255, 255);">effective</b><span style="background-color: rgb(255, 255, 255);"> from: $(StartDate)</span><span style="background-color: rgb(255, 255, 255);">, and will remain

valid for a period of 12 months and will be renewed automatically if there are

no additional requirements from one of the stakeholders.</span><b style="background-color: rgb(255, 255, 255);"><o:p></o:p></b></span></div>

 

 

<div style="background-color: rgb(255, 255, 255);"><br></div>

 

 

Many thanks.

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[Service desk][Workspaces] Hide column by default in result of request

January 14, 2019, 2:11 am

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Hi,

 

I use Worlspaces and LDSD

 

i've made a request with several column (15)

BUT

now i would like when i visualize result of this request in workspaces that by default only 5 fields appears

AND

can select and add later another fields (hide) of this request  to appears

 

Question :

How i can do that ?

Private key

March 3, 2016, 1:57 pm

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Where can I grab the CSA private key if I need to send it to somebody?

Driver download

December 20, 2018, 12:30 am

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Hi,

 

the idea of automatic download of drivers from the manufacturer is great. (Even greater if .cabs released by manufacturers would be up to date, but thats something else...)

But the function is not very well implemented I think.

 

If I am not mistaken, it is not possible to limit the download to that packages necessary for used OS - all versions are downloaded even XP if available.

Ok, I could live with that.

 

But why are old versions downloaded? And why arent even those deleted, which would not be downloaded any more?

Is there any file or table where data about the downloaded drivers are stored from where you could build a cleaning job?

 

Regards

Marco

Escrow Bitlocker Recovery Keys

December 17, 2018, 10:36 am

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We're starting to manage some remote laptops that are not going to be on our domain. What are best practices for managing bitlocker recovery keys for devices like this? Can Ivanti escrow the keys for us?

Does anyone know how to schedule a Remote Control Summary report with pre-chosen parameters?

January 14, 2019, 1:30 pm

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I need to generate a report each month (for the previous month) that shows all remote control events for a specific scope.  Now, if I run the canned report "Remote Control Summary" or "Remote Control History by managed device" from Endpoint Manager, I can choose the date range and the scope and generate what I need manually, but I'd like to be able to go ahead and set these parameters and then just have it scheduled to email out every month.  Does anyone know how I can do this?  if I just "Schedule" it I don't see any way to set the parameters?  What am I missing?

How to Monitor landesk Services ?

January 2, 2019, 1:12 am

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Hello everyone

I just wanted to know if there's a way to supervise the landesk services of the endpoints, if they're up or down?

 

Thank you

reset password for multiple users

January 14, 2019, 4:29 pm

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We need to upgrade Goldmine to the latest version that support password complexity.

As a GoldMine Administrator, I writing to understand exactly what needs to be relayed to the end-users when the upgrade happens in regards to their login process.

 

For example, if a user's current credential is:

Username: User1

Password: AbCd*#1234

 

Following the Goldmine update,

1. Does she need to use the password in all uppercase like, "ABCD*#1234"?

2. After the initial login with an all uppercase password, can she change the password back to "AbCd*#1234"?

 

If above scenario is true, instead of asking individual users to update their password back to meet the complexity policy, can this process be completed through database update without the users' input?

In other words, can I update everyone's password to uppercase to enable them to login the first time. Then, change the password back to the way it was from the back-end?

 

I'm trying to figure out the least end-user impacting method to update the GoldMine with complexity password enabled.

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Search "Creation Date" in BridgeIT?

January 14, 2019, 2:18 pm

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Hey ServiceDesk Pals,

 

Is there a way to search by Creation Date in BridgeIT?

Publishing Announcements from ISM to Sharepoint

January 14, 2019, 10:49 pm

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Hi All

 

I'm trying to publish Announcements from Ivanti Service Manager into our intranet(Sharepoint). Has anyone achieved this before, if so may you kindly share the process.

 

Thanks in advance.

Pandor

Can't login into the appliance with default password

January 14, 2019, 11:19 pm

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Hello. I just installed the appliance and tried to login with the password "AppSense" (mentioned in the "Install and Configure guide"), but without success, received the message "Bad password". Also tried the password "appsense". What is the correct default password for the appliance? What keyboard do I need to choose to enter the password? Is there a way how to check that I enter in the password field? ivanti File Director 2018.3 Platform release 4.6.0.1 (c) 2018 Keyboard USA-8859-1 Hypervisor VMware® Workstation 12 Pro Host OS Windows 10 Pro, 1803 Host keyboard English (US Keyboard)

Question about modernizing screens

January 8, 2019, 7:56 am

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Hi,

I am trying to modernize my screens and I face an issue.
In the colomn "Modele", the name (T4, T5, T6, ...) define a particulare template.
The problem is sometimes, Velocity want to force a precise name, as you can see for T12. But, both screens are not the same, and I want a seperate redesign for both of its.

How to give the name T12 for the screen "9" and the name "T13" for the screen "10" ?

 

Thank you,

Qualification probleem.

January 15, 2019, 1:11 am

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Binnen de Service store zit ik met een soort probleem.
Ik heb een service "interne medewerker" die zich kwalificeert op basis van een aantal zaken ''Active'' + ''Intern" enz.
Ik heb een service "get and set contracts" die vanuit een database contracten ophaal waarbij staat of iemand actief is en intern of niet.

Wat nu het probleem is, zodra de service "get and set contracts" draait doet hij een replace op bovenstaande Organisation attributen. Dus hij vervangt het gene wat er staat. Daarna wordt de service "Interne medewerker" ingetrokken omdat hij zich niet kwalificeert.

In dit voorbeeld is Piet Intern en Actief, en in de data base staat het zelfde.

 

Piet krijgt een nieuw contract, maar blijft Intern en ook actief.

Dit wordt netjes in de database verwerkt.

De service "Get and set contracts" gaat draaien en haalt het nieuwe contract op, daarbij vervangt de service de organisation attributen Intern voor Intern en Active voor Active.
Na dat de service is afgerond start de return van de service ''Interne medewerker'' omdat Piet zich niet meer kwalificeert als Intern+Active.

Tussen het einde van de get and set contracts service en de start van de interne medewerker service zit zeg maar +/- 1 min tijds verschil.

 

Waarom gebeurt dit?

Het lijkt of dat er op de achtergrond iets onthouden wordt en hij niet nogmaals kijkt wat er nou precies staat.

 

Hopelijk heeft iemand hier een antwoord op.

Ik werk momenteel nog met versie 9 en niet met 10. Ik snap dat er een update gedaan moet worden en dat vaak dan problemen verholpen zijn.

Echter in deze situatie wil ik nog verder en zal ik willen weten of dit probleem op te lossen is binnen de huidige versie. Mocht het al een probleem zijn of dat het gewoon een soort van ontwerp fout is vanuit mij.

 

Met vriendelijke groet,
Bas Riebeek

InitiateSystemShutDown suppressed in WTS Session

January 15, 2019, 2:01 am

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Hi Zusammen,

 

ich habe hier ein Problem mit InitiateSystemShutDown. Während ein User auf einem NICHT Terminal Server per RDP angemeldet ist und die Wartung durchgeführt wird, wird der bevorstehende Neustart nicht ausgeführt. Im Log:

 

10:18:55.589 2	->  InitiateSystemShutDown('10',issRebootAfterShutdown) ...
10:18:55.589 E	Warning (Module:xniNT, Severity:0x03): InitiateSystemShutDown suppressed in WTS Session.
10:18:55.589 2	Messagebox suppressed  (No output allowed), output is written to the log files
10:18:55.589 2	MsgBox: [InitiateSystemShutDown suppressed in WTS Session.]
10:18:55.589 0	SWMSRT: There are no jobs for the trigger 'On error'.

 

10:18:55.589 2	->  EndInstallerSession
10:18:55.589 2	Current request session termination flags: 'END_INSTALLER_SESSION'

 

10:18:55.589 2

->  ExitProcEx(Undone,'The package will be executed after reboot (1)')

 

Am Ende des Logs:

 

10:18:57.511 2  Returncode 0

10:18:57.527 1  > Action 'Service Installer' completed with 1 warnings (Action took 923860 ms.)

 

Unsere WTS Konfiguration sieht so aus:

 

 

Ich möchte gerne das der Neustart erzwungen wird, finde aber keine Option das irgendwie zu konfigurieren. Habt Ihr damit zufällig Erfahrungen? Funktioniert das vielleicht mit SystemReset?

 

Gruß

Alex

Computer Management - Services: Access is denied

August 18, 2016, 7:52 am

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I am attempting to remotely access a Windows laptop services through computer management. I am able to get to the computer management window, though, when clicking on services, I am getting an error:

 

"Windows was unable to open service control manager database on LAPTOPX. Error 5: Access is denied."

 

Any ideas where I can look in LD to get access?

 

Thank you!

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Problem in Landesk Service Desk touchpaper Setup

April 15, 2009, 12:44 am

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After I install the application server of Landesk service desk, console, touchpaper , I restore the default database manually and then go to http://localhost/touchpaper.framework.web/config.aspx to configure the datasource for touchpaper. I can connect the datasource with the sa account (I press test , it shows succeed). But when I keep on the process, I get the error:

Invalid object name 'datatbl'.. Please check the metadata manager log file for further details (time elapsed: 9 seconds)

 

 

Below is the metadata manager log file, could anyone help me to solve this problem?

Best Practice for Personalized Settings (Profile Creation).

November 1, 2018, 8:37 am

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Upon first logon, when Windows 10 is creating the user profile "Personalized Settings", applications are being denied.

 

I've been able to figure out which applications are installing during the profile creation and have created rules to allow these installation but... but wonder if there is a easier way of doing this?  What's best practice for doing so?

How to Whitelist Powershell scripts to run via SCCM in the local user context using Ivanti App Manager

December 3, 2018, 2:22 pm

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I have disabled powershell.exe file to be allowed run for all users in Ivanti App Manager. However, when I am trying to run a script via SCCM, I get the Ivanti block message for running powershell. How do I get Ivanti to allow powershell scripts to run via SCCM ?

Application Control Self-Authorizing : Remember for session or always not remembering

December 9, 2018, 3:28 pm

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I have Application Control 10.1 FR3 HF4 running on some machines using the self-authorizing setting for admins. I'm expecting the remember my decision setting to do just that, but these checkboxes never seem to take effect, using a range of file extensions (.exe, .msi, .msp are some examples).

 

Has this been resolved in a later version or is there some sort of client side config required?

Patch reporting - Been asked to build a supposed "simple" patching report

January 15, 2019, 3:10 am

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Wondering if someone could help because I am pulling my hair out (what's left of it!)

 

My manager has asked if we can get some simple reports out of IEM that shows which Servers have and have not been patched. Plus what was the last patch date.

 

He believes this is simple and should just be able to see

 

Server name - Patched

Server name - Not Patched

**/**/** Date last patched installed

 

I've tried my best to build a query but from everything I am looking at I cannot see any way of getting what he is requested.

 

Is anyone able to help with any additional ideas, just to set my mind at ease!!

 

Thanks

Neil