Anyone doing a lot of event management and happy to share?
Some of our Uni clients have been chatting amongst themselves and getting some real wins on sharing experiences. So for example the top two Unis in Australia and NZ on the standard university...
View ArticleCannot delete scheduled task
Hi all, Running LDMS 9.5 SP1 We have a power policy task that seems to be 'stuck'. There are workstations that have succeded, some failed, some active and some pending. However I cannot cancel or...
View ArticleSend reminder if 1 hour before end
Within our change process our Change Manager would like a reminder email to be sent out to the Change Owner 1 hour prior to his outage window ending. We have an attribute that is called "RequiredEnd"...
View Article9.5 SP2 your experience
Good Afternoon! Just wanted to see what everyones experience with the 9.5 SP2 upgrade has been like? Any new issues that ended up being a show stopper or PITA? I have 2 cases with support been open...
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Unable to perform "View in Web Access" in Window Manager 7.5
I have a window visible in the design console window manager that I want to be able to view in web access. Every time I try it simply throws up an integrated logon failure I have spent quite some time...
View ArticleCore Activation Issue
Recently, I started getting an error message when I try to activate our Core Server. I have not made any changes to the core server and this error is starting to frustrate me. I have attached an...
View ArticleOffice 365 Deployment
Has anyone had any success pushing the click to run Office 365 installation to users in there domain. I am having an issue with push. I have downloaded the ODT(office deployment tool) and the click to...
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Attributes in Parent and Child Collections
I would like some advise on how to view attributes of parent and child incidents when viewed as a collection. I've updated the "Results Output Attributes (Collection)" for the "Incident Incident"...
View ArticleLANDesk 9.0 SP3 upgrade to 9.5 Failed - Help?
Hi everyone. I was just wondering if anyone else had seen this and if you had any possible workarounds for it. We are currently running LANDesk 9.0 SP3 on a Windows Server 2008R2. Whilst upgrading to...
View ArticleNOTICEBOARD I can't change hours in date attribut
If i create a new noticeboard and i try to update any date, i can change the date but i can't change the hours ! i can't write... i try with administrator role.
View ArticleCopy Rules and HTML fields - WebDesk 7.7
Hi, Might be an old one but I can't find any posts. We've come across our first major stumbling block in 7.7 (we were previously on 7.4). Our Service Desk rely heavily on dropdowns to create auto-fill...
View ArticleHow to use usage statistics sent to a network location
9.5 has made available an agent configuration option to record usage data to a UNC share, but I am unable to find information on how to import that data ( assuming it has to happen daily to prevent...
View ArticleError when adding an knowledge article to an incident
When trying to link a knowledge article to an incident I see the error :Error log details are:at Touchpaper.Framework.Data.DataObjectContext.DoUpdates(IList listToUpdate, IList...
View ArticleCustom registry items not showing up in the inventory
We are running LD 9.5 SP1. When I go to Manage Software List and add a registry item for detecting the version of Office 365 inventory scans do not return the reg key value. Below is how I have the...
View ArticleDistribute agent with local admin credentials for RC
I have machines that get removed from the domain with an automatic process every 90 days. Sometimes those systems come back online and since they are not trusted by the domain anymore RC is not...
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Start and End Time Requirements
Within my Change Process, I occassionaly have an issue arise with my Start Time and End Time attributes. The Start Time represents the begining date and time of the Change Window, with the End Time...
View ArticleUsing inbound mail to add a note to an active Incident
Is it possible to have Mail Manager add a note to an active incident. For example, a user emails the helpdesk inbox and an incident is automatically created in Service Desk. Service Desk then saids...
View Article9.5 SP2 - Probably easy questions
1. Is it necessary to step from 9.5 to SP1 to SP2, or can we upgrade directly to SP2. We are on 9.5, and now that I'm just getting the open time to get our environment to SP1, SP2 is released. 2....
View ArticlePatch and complaince scan change
If I change our schedule for when the patch and complaince scan runs in the Agent Configuration Do I need o re-deploy the agent ? Thank you
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email updates to incidents and removing the reminder details from the...
Dear All I wonder if anyone has done this... I'm trying to updates incidents via email by sending out reminder notifications that have update text in that customers can reply to and it updates the...
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