Preventing an automatic action in child call if the manual action is...
Is there a way of preventing an automatic action from taking place on the child if the manual action at the start of the transition has been instigated from the parent. We want the manual action to...
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Opening Knowledge Documents
Is there a way to skip the screen below when opening a knowledge document? I have nice dashboards, queries, and knowledge searches but every time I click on one I get the screen above. I just want to...
View ArticleAccessibility for Visually Impaired
I have a technician that uses a screen reader. I need to know how to add alt tags to the windows so that he can easily and correctly navigate through the forms. Is there any current documentation on...
View ArticleEnd support for classic RC Viewer
I am trying to understand what it would take for full adoption of HTML remote control so that we could EOL the old viewer. I know HTML is missing several key features to have parity with the Classic...
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Inventory doesn't show Description
Running LANDesk 9.5 with latest patches. I've noticed my server inventory doesn't include the Description attribute. I have about 20 servers, the only server that shows a Description field is my core...
View ArticleIssues with JREJDKv1.6.75_Manual
LANDesk issued this: LANDESK Patch News Bulletin: Java 6 Update 75 06-MAY-2014 I have six machines that say they need JREJDKv1.6.75_Manual (jre-6u75-windows.i586.exe). I have searched the Oracle Java...
View ArticleUnable to connect to Mailbox Receiving " Failed To Connect for Server...
Hi Team, I am unable to connect Mailbox can anyone guide me what could be the reason why i am getting failed to connect error. Actually i have used existing Database (SQL Server) for new instance...
View ArticleMaximum request length exceeded when saving Window
Hi, I am working on Servicedesk 7.7 and when trying Activity window it says "Maximum request length exceeded". I tried the suggestions but was not able to resolve the issue. Could some one help me on...
View ArticleOn a live LDSD, can I edit the contents of an assignment email template sent...
When our LDSD was first setup, the email template that sends a message to an analyst assigned with an incident was designed for a pager endpoint. Now that the analyst are carrying smart phones, they...
View ArticleSCRIPT PROBLEM ABOUT RFID
I’m a programmer who is working on your Wavelink Telnet CE product and I would to ask you about a problem in scripting code. My customer own some Motorola MC319Z handhelds and asked me to configure a...
View ArticleQuestion on training for Service Desk Ver 7.1.1 -
Is there a class other than the product boot camp that will teach us how to create a simple service ticket from start to finish taking into consideration all the processes, categories, window and etc.?...
View ArticleRepair as policy in Patch manager
Hi, Does anyone know the recommended usage of "repair as policy" when creating a patch repair task?Per my understanding, we can set a patch repair task to "repair as policy", instead of scheduled task,...
View ArticleCalculation to check a Role
Is there a way to write a calculation for this? If CurrentUser.Role == 'Change Adminstrator' and Change.Status.Title == 'Needs Approval'return 'SOMETHING'
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Error when Analysts log service requests via Email
All, I am receiving event log errors when attempting to log a service request via email. This only happens if the user is an analyst in the system. To give a bit more detail; when an analyst sends an...
View Articlethe machine failed the prerequisite query
We are running Management Suite 9.50.2.6 and intermittently get a intermittent error of "the machine failed the prerequisite query" on policy supported push software deployments. These deployments do...
View ArticleCan you mark a End User based on who thier manager is?
We have some people Marked as VIP in our system but i need to create a decision in a request workflow that looks at the people that report directly to VIP's. So i need a way to say if Bob Reports to...
View ArticleAssociate a Window and a Process
Wish I had actually done something in anger back in January straight after my bootcamp training because five months on even simple things seem complicated. Okay so I have a window Request...
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Returned List is Blank
I have a LANDesk report that lists software installed to a computer, but does not return certain programs (base image items, driver packages, etc.). I added an additional "NOT LIKE" to the query the...
View ArticleUsing Apple VPP with devices that restrict App and iTunes Store
I have done some initial testing using Apple's VPP on AOD. Everything is setup, and works, however the devices that I've tested on have previously been setup with a restrictions Payload that removes...
View ArticleHow to install Intel HD graphics drivers on a Dell laptop
I have several different models of Dell laptop which I need to provision Win7 onto. My problem is that HII does not seem to install the Intel HD Graphics drivers. These use a setup.exe to install so I...
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