Provisioning Help
Ok so I took the plunge to 9.6 and I have never really used provisions for OSD I always used the old scripts method and PXE boot. Anyhow I have been successful for the most part in getting to work. I...
View ArticleURL to download attachments?
I send a Notification email to various actors whenever an attachment is added to a request. I can get the name of the document with the Placeholder {Attachments/AttachmentDocument}. Is there a way I...
View ArticleNeutered down version of Agent
There's a link here within this community that I found once on how to create a version of agent to put on, say, a developers computer, where we want their machine cataloged within Landesk, but we don't...
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After upgrading to 7.72, 2 questions on the actions workspace
Upgrade history: upgraded from 7.5 to 7.7.2 and installed the application and database on new servers. Question 1:Becase I now have 2 production systems (I did turn off the application pool on old app...
View ArticleCannot find in crystal reports a table that is in the configuration management
In Configuration Management -> Configuration Item, we have an Object called Workstation. This object contains all of our devices asset tags of all laptops, desktops and servers. These are the same...
View ArticleSize of Incident Details content
First time poster, I just found this forum. As a high volume user of LANDesk, I am looking to understand more about its functionality as this information is not made available to me by our internal...
View ArticleWe used to be able to remote to other computers via webdesk but it suddenly...
Whenever we remote to another computer we used to right click where the asset tag is and then click the LANDesk Remote Tools. But suddenly when we now do that, it says "Plug-in install - Internet...
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Process ID not available at start of the process?
Hi, I am trying to send ans SMS via a webservice integration.This works fine, but I would like the text message to contain the incident ID of the incident that was just created. This calculation...
View Article'Genereal Creation Failure' email notifications are not working
All of a sudden, customers are not being sent a notification to let them know that their email was not successfully raised as an incident. ie When a customer emails the Service Desk mailbox and puts...
View ArticleMetric Equation function in MI
Hi Everyone, I'm currently working with the Management Information, need to know how the equation function works, I tried following the instructions in the guide but it doesn't show any value if I add...
View ArticleSort Issues with Queries
Just noticed in 7.0, in a console or Web dashboard not all columns sort correctly. Seems like anything that is a calculation doesn't sort. The order changes but there is no evidence that it is in any...
View ArticleLANDESK 9.6 Remote Conosle Problem
Has anyone else had problems with the remote console install? This has been fine on most of our management PCs all bar 1. We removed the installation, rebooted and tried again but still get the same...
View ArticleHow can we default to Audit Trail versus 'Tree view'?
Hi - this may be an obvious one, but my question relates to the Audit Trail. We're on LANDesk Service Desk 7.2.6. We do not want the 'tree' view to be visible on Incidents, Problems, or Changes. It...
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Getting all users from a group via a calculation
Hi, I am trying to get all users from a group via a calculation. I am working on an sms integration. To send an sms to an entire group, I need to concatenate all the mobile phone numbers of the members...
View ArticleDNS Alias in Client Configuration
Has anyone successfully implemented a DNS alias in the client configuration instead of the Core Server Name? We would like to move away from using the Core Server name in the client config to...
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Colours in Web Desk
I would like to achieve somethnig like this. For example if I add "All Incidents" query in my Web Desk dashboard i would like to see different rows colour using some conditions, i.e. if assigned_group...
View ArticleWavelink studio... app launching locally, not on RF Terminal.
Howdy!Moving to a new Wavelink server. Old server was 3.7. New server is on Windows 2008. Downloaded and installed Wavelink 3.8. Looks very similar!Disabled Wavelink service, running it as a desktop...
View ArticleUpdating Kaspersky licenses on client PC's
Yesterday we renewed our license with LANDesk and that included renewing the one for Kaspersky as well. I activated the license on the core, however all of the client PC's are showing "License not...
View ArticleTasks
Hi All: In my current configuration of LDSD, I have the ability to add tasks. However they do not have their own separate process. The tasks that we create currently do not carry any information from...
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